The HP X500 PixArt OEM mouse disconnects if not always polled

[Sai Balaram]

Sometime the wifi is not getting detected and the mouse is not working and and i am using touch instead of mouse, the external mouse is also not working

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.18.0-21.22~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-21-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Jun 8 00:40:19 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
DkmsStatus:
 nvidia, 390.116, 4.15.0-47-generic, x86_64: installed
 nvidia, 390.116, 4.15.0-51-generic, x86_64: installed
 nvidia, 390.116, 4.18.0-17-generic, x86_64: installed
 nvidia, 390.116, 4.18.0-21-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company UHD Graphics 620 [103c:83ba]
   Subsystem: Hewlett-Packard Company GP108M [GeForce MX150] [103c:83ba]
InstallationDate: Installed on 2019-04-04 (64 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0025 Intel Corp.
 Bus 001 Device 003: ID 05c8:0815 Cheng Uei Precision Industry Co., Ltd (Foxlink)
 Bus 001 Device 009: ID 03f0:0941 Hewlett-Packard
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP Spectre x360 Convertible 15-ch0xx
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-21-generic root=UUID=a759c10c-be50-4caf-bd43-1516b97d1c6a ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/15/2018
dmi.bios.vendor: AMI
dmi.bios.version: F.23
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 83BA
dmi.board.vendor: HP
dmi.board.version: 57.31
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAMI:bvrF.23:bd10/15/2018:svnHP:pnHPSpectrex360Convertible15-ch0xx:pvr:rvnHP:rn83BA:rvr57.31:cvnHP:ct31:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 15-ch0xx
dmi.product.sku: 2FW61AV
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.95-1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.8-0ubuntu0~18.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.8-0ubuntu0~18.04.2
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

[Eduardo Barretto (ebarretto)]

Thanks for taking the time to report this bug and helping to make Ubuntu better. We appreciate the difficulties you are facing, but this appears to be a "regular" (non-security) bug. I have unmarked it as a security issue since this bug does not show evidence of allowing attackers to cross privilege boundaries nor directly cause loss of data/privacy. Please feel free to report any other bugs you may find.

[Daniel van Vugt (vanvugt)]

It appears your mouse is USB and not related to wireless.

Please choose one problem you would like to be this bug about, and optionally open a new bug for the other problem.

[Daniel van Vugt (vanvugt)]

The wifi problem is a kernel/firmware issue:

[20460.034389] ieee80211 phy0: Hardware restart was requested
[20461.205415] iwlwifi 0000:3b:00.0: Microcode SW error detected. Restarting 0x0.

---

The mouse problem seems to be a hardware/connection/kernel issue:

[20772.768458] usb 1-3: new low-speed USB device number 7 using xhci_hcd
[20772.926068] usb 1-3: New USB device found, idVendor=03f0, idProduct=0941, bcdDevice= 1.00
[20772.926075] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[20772.926079] usb 1-3: Product: HP X500 USB Optical Mouse
[20772.926083] usb 1-3: Manufacturer: PixArt
[20772.930813] input: PixArt HP X500 USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:03F0:0941.0009/input/input35
[20772.931310] hid-generic 0003:03F0:0941.0009: input,hidraw0: USB HID v1.11 Mouse [PixArt HP X500 USB Optical Mouse] on usb-0000:00:14.0-3/input0
[20772.946513] usb 1-3: USB disconnect, device number 7
[20773.488475] usb 1-3: new low-speed USB device number 8 using xhci_hcd
[20773.646432] usb 1-3: New USB device found, idVendor=03f0, idProduct=0941, bcdDevice= 1.00
[20773.646439] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[20773.646443] usb 1-3: Product: HP X500 USB Optical Mouse
[20773.646447] usb 1-3: Manufacturer: PixArt
[20773.650364] input: PixArt HP X500 USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:03F0:0941.000A/input/input36
[20773.651117] hid-generic 0003:03F0:0941.000A: input,hidraw0: USB HID v1.11 Mouse [PixArt HP X500 USB Optical Mouse] on usb-0000:00:14.0-3/input0
[20956.341624] usb 1-3: USB disconnect, device number 8
[20960.080857] usb 1-3: new low-speed USB device number 9 using xhci_hcd
[20960.937374] usb 1-3: New USB device found, idVendor=03f0, idProduct=0941, bcdDevice= 1.00
[20960.937378] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[20960.937381] usb 1-3: Product: HP X500 USB Optical Mouse
[20960.937384] usb 1-3: Manufacturer: PixArt
[20960.940944] input: PixArt HP X500 USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:03F0:0941.000B/input/input37
[20961.001941] hid-generic 0003:03F0:0941.000B: input,hidraw0: USB HID v1.11 Mouse [PixArt HP X500 USB Optical Mouse] on usb-0000:00:14.0-3/input0

[Daniel van Vugt (vanvugt)]

Please let us know which problem you would like this bug to be about.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Sebastian Parschauer (s-parschauer)]

I‘ve fixed this mouse at upstream Linux kernel with HID_QUIRK_ALWAYS_POLL. See https://github.com/sriemer/fix-linux-mouse/issues/15 and https://www.spinics.net/lists/linux-input/msg63199.html. It is queued for v5.4-rc1 and v4.16+ stable. Feel free to backport to the old hid_blacklist as well.

[Sebastian Parschauer (s-parschauer)]

Basics and why buggy Logitech FW in PixArt ICs sucks: https://github.com/sriemer/fix-linux-mouse#usb-mouse-disconnectsreconnects-every-minute-on-linux

[Sebastian Parschauer (s-parschauer)]

The upstream Linux kernel patch 2acf40f0454d41b8d51c95d317283c20c931164d is picked up for stable trees now. Please include it. TIA

[Sebastian Parschauer (s-parschauer)]

I've subscribed the Bionic kernel maintainer Khaled El Mously to this bug for the task of including the upstream patch.
Link: https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=2acf40f0454d41b8d51c95d317283c20c931164d