USB 3 devices are not detected on thunderbolt 3

[Toby Broom]

I found a strange problem when trying to connect my Samsung T5 SSD.

If I connect it to the Thunderbolt port on my HP EliteDesk Mini G4, with Thunderbolt at boot then the SSD is detected without issues.

If I unplug it and reconnect then it's not detected.

If I force the thunderbolt controller on (boltctl power -t 1) then I can see the new USB host created in lsusb but the attached device is not added. No additional events are shown in dmesg.

If I connect the device using another cable then it also doesn't work

I have a USB-C cable only rated to USB 2.0 speed then the device is recognized without any issues.

Ubuntu 19.04, 5.0.0-15-generic

04:00.0 System peripheral: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018] (rev 06)
3a:00.0 USB controller: Intel Corporation JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 2C 2018] (rev 06)

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ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: toby 1495 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
InstallationDate: Installed on 2019-04-27 (31 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 8087:0aaa Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP EliteDesk 800 G4 DM 65W
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic root=UUID=86b0f677-7a3e-4ea6-9d5c-fd7c57d1f964 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
RelatedPackageVersions:
 linux-restricted-modules-5.0.0-15-generic N/A
 linux-backports-modules-5.0.0-15-generic N/A
 linux-firmware 1.178.1
Tags: disco
Uname: Linux 5.0.0-15-generic x86_64
UpgradeStatus: Upgraded to disco on 2019-05-26 (2 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/15/2019
dmi.bios.vendor: HP
dmi.bios.version: Q21 Ver. 02.06.03
dmi.board.name: 845A
dmi.board.vendor: HP
dmi.board.version: KBC Version 07.D2.00
dmi.chassis.asset.tag: 8CC84321CJ
dmi.chassis.type: 6
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:bvrQ21Ver.02.06.03:bd02/15/2019:svnHP:pnHPEliteDesk800G4DM65W:pvr:rvnHP:rn845A:rvrKBCVersion07.D2.00:cvnHP:ct6:cvr:
dmi.product.family: 103C_53307F HP EliteDesk
dmi.product.name: HP EliteDesk 800 G4 DM 65W
dmi.product.sku: 5BA07US#ABA
dmi.sys.vendor: HP

[Ubuntu Foundations Team Bug Bot (crichton)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Toby Broom (ytterbium)]

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[Mario Limonciello (superm1)]

With most machines they have a security level set in BIOS. The default security level means you need to authorize the thunderbolt device using bolt or thunderbolt-tools, did you do that?

[Toby Broom (ytterbium)]

I set the BIOS to no security and still have the same effect.

A USB device on thunderbolt bus should not need authorization? On windows I never saw that and also in Linux with the USB 2 cable there was no need to authorize.

The Thunderbolt controller is authorized though.

I'm not sure the correct place is under thunderbolt, it's seems more like a hardware detection bug?

[Yehezkel Bernat (yehezkelshb)]

From https://www.samsung.com/semiconductor/minisite/ssd/product/portable/t5/ I learn this is a USB 3.1 Gen2 device, not a Thunderbolt device, so authorization isn't relevant (and thunderbolt-tools isn't the relevant package).

Still, the fact that you had to force power the controller even when a device is connected (and especially as it works when it's connected on boot) suggests there is some sort of issue between the BIOS / port controller / cable / maybe other parts in the system that take part in the HW detection.

[Yehezkel Bernat (yehezkelshb)]

I guess it worth updating your BIOS to the latest version.
According to the details above you have Ver. 02.06.03, while in HP site I can find Ver 02.07.00
The release notes there mention several fixes for the handling of USB-C ports.

(I hope there is an easy way to do so on Linux. Hopefully it's available from fwupd :) )

https://support.hp.com/us-en/drivers/selfservice/hp-elitedesk-800-65w-g4-desktop-mini-pc/21353734

[Toby Broom (ytterbium)]

I'll give it a go and move it

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Toby Broom (ytterbium)]

BIOS update didn't change anything, I guess maybe it's not even a Linux problem it's an HP problem. I could install windows to test if it work there as crosscheck with hardware vs software.

[Kai-Heng Feng (kaihengfeng)]

Yes, please test it under Windows. And don't forget to upgrade Thunderbolt firmware before switching back to Linux.

[Toby Broom (ytterbium)]

I got a different USB 3.1 SSD and this works fine so it seems a real edge case that Samsung SSD does not work on this TB controller. I can test with windows soon

[Toby Broom (ytterbium)]

It's the same in windows so must be a hardware problem with HP.

[Toby Broom (ytterbium)]

Looks like hardware issue.