Black screen while turning on
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
xorg-server (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
My system was not loading and it is showing the black screen while turning on and I need to switch off and switch on the laptop several times to turn on my laptop this might be an issue with the graphic card.
ProblemType: Bug
DistroRelease: Ubuntu 19.04
Package: xorg 1:7.7+19ubuntu12
ProcVersionSign
Uname: Linux 5.0.0-15-generic x86_64
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon May 27 18:11:18 2019
DistUpgraded: Fresh install
DistroCodename: disco
DistroVariant: ubuntu
GraphicsCard:
Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Lenovo 2nd Generation Core Processor Family Integrated Graphics Controller [17aa:397a]
Advanced Micro Devices, Inc. [AMD/ATI] Robson CE [Radeon HD 6370M/7370M] [1002:68e4] (prog-if 00 [VGA controller])
Subsystem: Lenovo Radeon HD 6370M/7370M [17aa:397a]
InstallationDate: Installed on 2019-04-25 (31 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: LENOVO 20079
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/07/2011
dmi.bios.vendor: LENOVO
dmi.bios.version: 40CN28WW(V2.14)
dmi.board.
dmi.board.name: Base Board Product Name
dmi.board.vendor: LENOVO
dmi.board.version: Base Board Version
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.
dmi.modalias: dmi:bvnLENOVO:
dmi.product.family: IDEAPAD
dmi.product.name: 20079
dmi.product.sku: HuronRiver_CRB
dmi.product.
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.
version.
version.
version.
version.
version.
version.
summary: |
- $ ubuntu-bug xorg + Black screen while turning on |
tags: | added: radeon |
affects: | xorg (Ubuntu) → xorg-server (Ubuntu) |
Thanks for your report. I'm not a developer, just having a quick glance on your logs:
Your system log shows I/O errors on /dev/sdb, a 1.00 TB storage. This can be due to bad cabling / connectors or due to a bad disk. Additionally, the USB connection to the WD My Passport 25E1 drive was reset twice (this may be a follow-up issue).
Your system log refers to several "Firmware Bug", "ACPI Warning" and "ACPI Error" events. Some of these refer to your graphics card / chipset. Firmware bugs can sometimes be worked around by Linux, but the better approach is a firmware upgrade. Your system currently runs BIOS 40CN28WW(V2.14) 10/07/2011
BIOS version 40CN33WW (released on 02 Sep 2012) is the latest version available: /pcsupport. lenovo. com/de/ en/products/ LAPTOPS- AND-NETBOOKS/ LENOVO- G-SERIES- LAPTOPS/ LENOVO- G570-NOTEBOOK/ downloads/ DS018378
https:/
The X graphics server (which provides the foundation to make your graphical desktop work) seems to start up fine with radeon (AMD/ATI graphics) acceleration.
Summing up, at this point, these seem to be hardware / firmware specific issues, not bugs in Ubuntu. Because of this, I will mark this bug as "incomplete". If you can solve these hardware / firmware issues and the system still fails to boot properly, please update this bug report and reset the status to "new" (or file a new bug).
If you would like further support, both professional (commercial) and volunteer / community support are available: /www.ubuntu. com/support /www.ubuntu. com/support/ community- support
https:/
https:/