[Lenovo ideapad 330-15IKB] Sound very low, and quality of audio very bad.

Bug #1829912 reported by Phaneesh G
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

I am on a Lenovo Ideapad 330. I've switched to Ubuntu from Windows. The audio quality in Ubuntu is horrible to say the least, It is very low, and in case I use VLC or enable overamplification, the quality of sound output becomes worse.
I have ensured that the volume on alsamixer is 100.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: pulseaudio 1:11.1-1ubuntu7.2
ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-20-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: phaneesh 1605 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Tue May 21 23:41:49 2019
InstallationDate: Installed on 2019-05-17 (4 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/13/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: 8TCN44WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: NO DPK
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo ideapad 330-15IKB
dmi.modalias: dmi:bvnLENOVO:bvr8TCN44WW:bd06/13/2018:svnLENOVO:pn81DE:pvrLenovoideapad330-15IKB:rvnLENOVO:rnLNVNB161216:rvrNODPK:cvnLENOVO:ct10:cvrLenovoideapad330-15IKB:
dmi.product.family: ideapad 330-15IKB
dmi.product.name: 81DE
dmi.product.sku: LENOVO_MT_81DE_BU_idea_FM_ideapad 330-15IKB
dmi.product.version: Lenovo ideapad 330-15IKB
dmi.sys.vendor: LENOVO

Revision history for this message
Phaneesh G (gphaneesh) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Firstly, please disable "overamplification" because it is expected to make the sound quality bad. If the sound quality continues to be bad after that then this sounds most likely like a kernel driver issue.

summary: - Sound very low, and quality of audio very bad.
+ [Lenovo ideapad 330-15IKB] Sound very low, and quality of audio very
+ bad.
affects: pulseaudio (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1829912

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Hui Wang (hui.wang) wrote :

@Phaneesh,

Could you please install the ubuntu 5.0 kernel, then I will upload a audio driver (dkms) for 5.0 kernel to test.

Revision history for this message
Phaneesh G (gphaneesh) wrote : Re: [Bug 1829912] Re: [Lenovo ideapad 330-15IKB] Sound very low, and quality of audio very bad.

Hi,

I have upgraded to Ubuntu 19.04 and Kernel 5.0, The sound is still the same
with overamplification disabled.

Is the fix for the audio driver uploaded ??

Regards,
Phaneesh

On Wed, May 22, 2019 at 7:45 AM Hui Wang <email address hidden> wrote:

> @Phaneesh,
>
> Could you please install the ubuntu 5.0 kernel, then I will upload a
> audio driver (dkms) for 5.0 kernel to test.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1829912
>
> Title:
> [Lenovo ideapad 330-15IKB] Sound very low, and quality of audio very
> bad.
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I am on a Lenovo Ideapad 330. I've switched to Ubuntu from Windows. The
> audio quality in Ubuntu is horrible to say the least, It is very low, and
> in case I use VLC or enable overamplification, the quality of sound output
> becomes worse.
> I have ensured that the volume on alsamixer is 100.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: pulseaudio 1:11.1-1ubuntu7.2
> ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
> Uname: Linux 4.18.0-20-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
> ApportVersion: 2.20.9-0ubuntu7.6
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: phaneesh 1605 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Tue May 21 23:41:49 2019
> InstallationDate: Installed on 2019-05-17 (4 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> ProcEnviron:
> LANGUAGE=en_IN:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_IN
> SHELL=/bin/bash
> SourcePackage: pulseaudio
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/13/2018
> dmi.bios.vendor: LENOVO
> dmi.bios.version: 8TCN44WW
> dmi.board.asset.tag: NO Asset Tag
> dmi.board.name: LNVNB161216
> dmi.board.vendor: LENOVO
> dmi.board.version: NO DPK
> dmi.chassis.asset.tag: NO Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: Lenovo ideapad 330-15IKB
> dmi.modalias:
> dmi:bvnLENOVO:bvr8TCN44WW:bd06/13/2018:svnLENOVO:pn81DE:pvrLenovoideapad330-15IKB:rvnLENOVO:rnLNVNB161216:rvrNODPK:cvnLENOVO:ct10:cvrLenovoideapad330-15IKB:
> dmi.product.family: ideapad 330-15IKB
> dmi.product.name: 81DE
> dmi.product.sku: LENOVO_MT_81DE_BU_idea_FM_ideapad 330-15IKB
> dmi.product.version: Lenovo ideapad 330-15IKB
> dmi.sys.vendor: LENOVO
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829912/+subscriptions
>

Revision history for this message
Hui Wang (hui.wang) wrote :

Please test this dkms under 5.0 kernel, if the sound changes better?

To install this deb:
sudo dpkg -i oem-audio-xxx.deb
reboot
check your sound

To remove this deb:
sudo dpkg -P oem-audio-hda-daily-dkms
reboot

Revision history for this message
Phaneesh G (gphaneesh) wrote :

Hi,

I installed it using the command sudo dpkg -i
oem-audio-hda-daily-dkms_0.1_all.deb

The sound is still the same(very low).

Regards,
Phaneesh

On Thu, May 23, 2019 at 8:00 AM Hui Wang <email address hidden> wrote:

> Please test this dkms under 5.0 kernel, if the sound changes better?
>
> To install this deb:
> sudo dpkg -i oem-audio-xxx.deb
> reboot
> check your sound
>
>
> To remove this deb:
> sudo dpkg -P oem-audio-hda-daily-dkms
> reboot
>
>
> ** Attachment added: "oem-audio-hda-daily-dkms_0.1_all.deb"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829912/+attachment/5265837/+files/oem-audio-hda-daily-dkms_0.1_all.deb
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1829912
>
> Title:
> [Lenovo ideapad 330-15IKB] Sound very low, and quality of audio very
> bad.
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I am on a Lenovo Ideapad 330. I've switched to Ubuntu from Windows. The
> audio quality in Ubuntu is horrible to say the least, It is very low, and
> in case I use VLC or enable overamplification, the quality of sound output
> becomes worse.
> I have ensured that the volume on alsamixer is 100.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: pulseaudio 1:11.1-1ubuntu7.2
> ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
> Uname: Linux 4.18.0-20-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
> ApportVersion: 2.20.9-0ubuntu7.6
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: phaneesh 1605 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Tue May 21 23:41:49 2019
> InstallationDate: Installed on 2019-05-17 (4 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> ProcEnviron:
> LANGUAGE=en_IN:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_IN
> SHELL=/bin/bash
> SourcePackage: pulseaudio
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/13/2018
> dmi.bios.vendor: LENOVO
> dmi.bios.version: 8TCN44WW
> dmi.board.asset.tag: NO Asset Tag
> dmi.board.name: LNVNB161216
> dmi.board.vendor: LENOVO
> dmi.board.version: NO DPK
> dmi.chassis.asset.tag: NO Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: Lenovo ideapad 330-15IKB
> dmi.modalias:
> dmi:bvnLENOVO:bvr8TCN44WW:bd06/13/2018:svnLENOVO:pn81DE:pvrLenovoideapad330-15IKB:rvnLENOVO:rnLNVNB161216:rvrNODPK:cvnLENOVO:ct10:cvrLenovoideapad330-15IKB:
> dmi.product.family: ideapad 330-15IKB
> dmi.product.name: 81DE
> dmi.product.sku: LENOVO_MT_81DE_BU_idea_FM_ideapad 330-15IKB
> dmi.product.version: Lenovo ideapad 330-15IKB
> dmi.sys.vendor: LENOVO
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829912/+subscriptions
>

Revision history for this message
Hui Wang (hui.wang) wrote :

consulted with realtek engineer, and got a patch from him.

please test this dkms as comment #6, if the audio works well after installing this dkms.

thx.

Revision history for this message
Phaneesh G (gphaneesh) wrote :

Sorry for the late reply,
The sound quality is still the same.

While trying to install the fix, I get this message (attached), Am I
missing something?

On Mon 27 May, 2019, 4:45 PM Hui Wang, <email address hidden> wrote:

> consulted with realtek engineer, and got a patch from him.
>
> please test this dkms as comment #6, if the audio works well after
> installing this dkms.
>
> thx.
>
>
> ** Attachment added: "oem-audio-hda-daily-dkms_0.1_all.deb"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829912/+attachment/5266881/+files/oem-audio-hda-daily-dkms_0.1_all.deb
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1829912
>
> Title:
> [Lenovo ideapad 330-15IKB] Sound very low, and quality of audio very
> bad.
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I am on a Lenovo Ideapad 330. I've switched to Ubuntu from Windows. The
> audio quality in Ubuntu is horrible to say the least, It is very low, and
> in case I use VLC or enable overamplification, the quality of sound output
> becomes worse.
> I have ensured that the volume on alsamixer is 100.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: pulseaudio 1:11.1-1ubuntu7.2
> ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
> Uname: Linux 4.18.0-20-generic x86_64
> NonfreeKernelModules: nvidia_modeset nvidia
> ApportVersion: 2.20.9-0ubuntu7.6
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: phaneesh 1605 F.... pulseaudio
> CurrentDesktop: ubuntu:GNOME
> Date: Tue May 21 23:41:49 2019
> InstallationDate: Installed on 2019-05-17 (4 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> ProcEnviron:
> LANGUAGE=en_IN:en
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_IN
> SHELL=/bin/bash
> SourcePackage: pulseaudio
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 06/13/2018
> dmi.bios.vendor: LENOVO
> dmi.bios.version: 8TCN44WW
> dmi.board.asset.tag: NO Asset Tag
> dmi.board.name: LNVNB161216
> dmi.board.vendor: LENOVO
> dmi.board.version: NO DPK
> dmi.chassis.asset.tag: NO Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: LENOVO
> dmi.chassis.version: Lenovo ideapad 330-15IKB
> dmi.modalias:
> dmi:bvnLENOVO:bvr8TCN44WW:bd06/13/2018:svnLENOVO:pn81DE:pvrLenovoideapad330-15IKB:rvnLENOVO:rnLNVNB161216:rvrNODPK:cvnLENOVO:ct10:cvrLenovoideapad330-15IKB:
> dmi.product.family: ideapad 330-15IKB
> dmi.product.name: 81DE
> dmi.product.sku: LENOVO_MT_81DE_BU_idea_FM_ideapad 330-15IKB
> dmi.product.version: Lenovo ideapad 330-15IKB
> dmi.sys.vendor: LENOVO
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829912/+subscriptions
>

Revision history for this message
Phaneesh G (gphaneesh) wrote :

Find attached message

On Fri 14 Jun, 2019, 11:30 PM Phaneesh G, <email address hidden> wrote:

> Sorry for the late reply,
> The sound quality is still the same.
>
> While trying to install the fix, I get this message (attached), Am I
> missing something?
>
> On Mon 27 May, 2019, 4:45 PM Hui Wang, <email address hidden> wrote:
>
>> consulted with realtek engineer, and got a patch from him.
>>
>> please test this dkms as comment #6, if the audio works well after
>> installing this dkms.
>>
>> thx.
>>
>>
>> ** Attachment added: "oem-audio-hda-daily-dkms_0.1_all.deb"
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829912/+attachment/5266881/+files/oem-audio-hda-daily-dkms_0.1_all.deb
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1829912
>>
>> Title:
>> [Lenovo ideapad 330-15IKB] Sound very low, and quality of audio very
>> bad.
>>
>> Status in linux package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> I am on a Lenovo Ideapad 330. I've switched to Ubuntu from Windows. The
>> audio quality in Ubuntu is horrible to say the least, It is very low, and
>> in case I use VLC or enable overamplification, the quality of sound output
>> becomes worse.
>> I have ensured that the volume on alsamixer is 100.
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 18.04
>> Package: pulseaudio 1:11.1-1ubuntu7.2
>> ProcVersionSignature: Ubuntu 4.18.0-20.21~18.04.1-generic 4.18.20
>> Uname: Linux 4.18.0-20-generic x86_64
>> NonfreeKernelModules: nvidia_modeset nvidia
>> ApportVersion: 2.20.9-0ubuntu7.6
>> Architecture: amd64
>> AudioDevicesInUse:
>> USER PID ACCESS COMMAND
>> /dev/snd/controlC0: phaneesh 1605 F.... pulseaudio
>> CurrentDesktop: ubuntu:GNOME
>> Date: Tue May 21 23:41:49 2019
>> InstallationDate: Installed on 2019-05-17 (4 days ago)
>> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
>> (20190210)
>> ProcEnviron:
>> LANGUAGE=en_IN:en
>> PATH=(custom, no user)
>> XDG_RUNTIME_DIR=<set>
>> LANG=en_IN
>> SHELL=/bin/bash
>> SourcePackage: pulseaudio
>> UpgradeStatus: No upgrade log present (probably fresh install)
>> dmi.bios.date: 06/13/2018
>> dmi.bios.vendor: LENOVO
>> dmi.bios.version: 8TCN44WW
>> dmi.board.asset.tag: NO Asset Tag
>> dmi.board.name: LNVNB161216
>> dmi.board.vendor: LENOVO
>> dmi.board.version: NO DPK
>> dmi.chassis.asset.tag: NO Asset Tag
>> dmi.chassis.type: 10
>> dmi.chassis.vendor: LENOVO
>> dmi.chassis.version: Lenovo ideapad 330-15IKB
>> dmi.modalias:
>> dmi:bvnLENOVO:bvr8TCN44WW:bd06/13/2018:svnLENOVO:pn81DE:pvrLenovoideapad330-15IKB:rvnLENOVO:rnLNVNB161216:rvrNODPK:cvnLENOVO:ct10:cvrLenovoideapad330-15IKB:
>> dmi.product.family: ideapad 330-15IKB
>> dmi.product.name: 81DE
>> dmi.product.sku: LENOVO_MT_81DE_BU_idea_FM_ideapad 330-15IKB
>> dmi.product.version: Lenovo ideapad 330-15IKB
>> dmi.sys.vendor: LENOVO
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1829912/+subscriptions
>>
>

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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