TrekStor Primebook C13B notebook appears to boot (Ubuntu 19.04) only when "noapic" is added to the kernel command line. Touchpad has an integrated fingerprint-reader and is detected as "i2c-SYNA3602:00" but does not work at all.
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ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rober 1361 F.... pulseaudio
/dev/snd/controlC1: rober 1361 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
InstallationDate: Installed on 2019-04-22 (17 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: TREKSTOR Primebook C13B
Package: linux (not installed)
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-13-generic root=UUID=d5915a80-bcac-46b7-ab8e-36e6b6d36162 ro noapic i2c-hid.debug=1 hid.debug=1
ProcVersionSignature: Ubuntu 5.0.0-13.14-generic 5.0.6
RelatedPackageVersions:
linux-restricted-modules-5.0.0-13-generic N/A
linux-backports-modules-5.0.0-13-generic N/A
linux-firmware 1.178
Tags: disco
Uname: Linux 5.0.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 11/21/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: CFALKSW02_BIOS_1.1.1
dmi.board.asset.tag: Default string
dmi.board.name: ALK_V03_CFALKSW02
dmi.board.vendor: TS_weibu
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 31
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrCFALKSW02_BIOS_1.1.1:bd11/21/2018:svnTREKSTOR:pnPrimebookC13B:pvrDefaultstring:rvnTS_weibu:rnALK_V03_CFALKSW02:rvrDefaultstring:cvnDefaultstring:ct31:cvrDefaultstring:
dmi.product.family: Primebook
dmi.product.name: Primebook C13B
dmi.product.sku: CFALKSW02
dmi.product.version: Default string
dmi.sys.vendor: TREKSTOR
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1828469
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.