Ubuntu
alsa-driver package

[XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at all if headphones are plugged in before boot

Bug #1822716 reported by Kevin Strasser on 2019-04-02

This bug report is a duplicate of: Bug #1583801: No sound via headphones (headset) when Ubuntu boots with them plugged in. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	alsa-driver (Ubuntu)	New	Undecided	Unassigned

Bug Description

This is only an issue if the headphones are plugged in before boot. If I unplug/plug the headphone jack the audio works just fine.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18
Uname: Linux 4.15.0-46-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: strassek 1732 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 1 21:53:00 2019
InstallationDate: Installed on 2018-05-12 (324 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 1309 F.... pulseaudio
strassek 1732 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/01/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.3.3
dmi.board.name: 0YT4WT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.3.3:bd03/01/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn0YT4WT:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9350
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Kevin Strasser (strassek) wrote on 2019-04-02:

AlsaInfo.txt Edit (41.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (99.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (25.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-04-02:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1583801, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.