Sound is muted by default after upgrading 18.04->18.10->19.04

[Joseph Borg]

On Disco, Gnome Shell always starts muted.
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ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu23
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: joe 4766 F.... pulseaudio
 /dev/snd/pcmC0D0p: joe 4766 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.04
InstallationDate: Installed on 2018-09-15 (193 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
Package: pulseaudio 1:12.2-2ubuntu1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.0.0-7.8-generic 5.0.0
Tags: disco wayland-session
Uname: Linux 5.0.0-7-generic x86_64
UpgradeStatus: Upgraded to disco on 2019-03-20 (7 days ago)
UserGroups: adm cdrom dip input kvm libvirt lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 02/14/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.8.1
dmi.board.name: 0F6P3V
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.8.1:bd02/14/2019:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9370
dmi.product.sku: 07E6
dmi.sys.vendor: Dell Inc.

[Daniel van Vugt (vanvugt)]

Please run these commands:

1. apport-collect 1821904

2. dpkg -l > allpackages.txt

and then attach the file 'allpackages.txt' to this bug.

[Joseph Borg (joeborg)]

apport information

[Joseph Borg (joeborg)]

apport information

[Joseph Borg (joeborg)]

apport information

[Joseph Borg (joeborg)]

apport information

[Joseph Borg (joeborg)]

apport information

[Joseph Borg (joeborg)]

apport information

[Joseph Borg (joeborg)]

Thanks Dan, hopefully they're all here.

[Daniel van Vugt (vanvugt)]

I assume this bug is about audio and you're not talking about something appearing muted...? :)

I also can't see any obvious problems. Do you have any gnome-shell extensions installed? Or any other software starting automatically on login?

[Joseph Borg (joeborg)]

Um, good question. The volume in Gnome shell top right panel, as well in Gnome settings, appears muted (and it is muted when I try to play things). All I need to do is unmute / press volume up or down to fix this, it's just a small niggle.

The only extension that I have is extended-gestures. The startup applications are `Snap user application autostart helper` and `SSH Key Agent`.

[Joseph Borg (joeborg)]

Just to confirm, I also did this upgrade path (18.04 -> 18.10 -> 19.04) on my desktop and I get the same issue.

[Daniel van Vugt (vanvugt)]

There might be some old config setting that's wrong as a result of the upgrades.

Please try removing your old personal audio settings by running:

  mv ~/.config/pulse oldconfigpulse

[Joseph Borg (joeborg)]

Hi Daniel,

I've done that and, although it doesn't fix the issue completely, I think it's uncovered more clues. I've noticed that a volume setting gets applied a few seconds after Gnome loads. So, after removing the directory, I reboot and the volume comes up as it was in the previous session. But then, a few seconds later it is manipulated by something.

[Daniel van Vugt (vanvugt)]

OK. Try running:

  gnome-session-properties

to see what hidden programs are getting run at login.

[Joseph Borg (joeborg)]

Yeah, it's only `Snap user application autostart helper` and `SSH Key Agent`.

[Launchpad Janitor (janitor)]

[Expired for pulseaudio (Ubuntu) because there has been no activity for 60 days.]

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 19.04 (disco) reached end-of-life on January 23, 2020.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.