After the most recent software updates to xubuntu, my printer prints normal pages (from a word processor for instance) with a blue background.

Bug #1817381 reported by TJ Schares
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

This has happened to both of my computers running xubuntu. My first computer, I updated yesterday. The second computer did not exhibit the problem this morning. Once I updated the software with Software Updater, it acquired the same issue.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.3
ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
Uname: Linux 4.15.0-45-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CupsErrorLog:
 W [22/Feb/2019:16:38:45 -0600] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Deskjet-3050-J610-series-Gray..\' already exists
 W [22/Feb/2019:16:38:45 -0600] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'HP-Deskjet-3050-J610-series-RGB..\' already exists
CurrentDesktop: XFCE
Date: Fri Feb 22 17:00:53 2019
InstallationDate: Installed on 2018-02-05 (382 days ago)
InstallationMedia: Xubuntu 17.10 "Artful Aardvark" - Release amd64 (20171017.1)
Lpstat:
 device for HP-Deskjet-3050-J610-series: hp:/net/Deskjet_3050_J610_series?hostname=HPFDBBD9.local
 device for HP-Officejet-6600: hp:/net/Officejet_6600?hostname=HP2D4AAF.local
 device for Officejet_6600_2D4AAF_: ipp://HP2D4AAF.local:631/ipp/printer
 device for Roger-Router-Fax: roger-cups:/
MachineType: Hewlett-Packard HP 15 TS Notebook PC
Papersize: letter
PpdFiles:
 Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Officejet_6600_2D4AAF_.ppd', '/etc/cups/ppd/HP-Deskjet-3050-J610-series.ppd', '/etc/cups/ppd/HP-Officejet-6600.ppd', '/etc/cups/ppd/Roger-Router-Fax.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Officejet_6600_2D4AAF_.ppd: Permission denied
 grep: /etc/cups/ppd/HP-Deskjet-3050-J610-series.ppd: Permission denied
 grep: /etc/cups/ppd/HP-Officejet-6600.ppd: Permission denied
 grep: /etc/cups/ppd/Roger-Router-Fax.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: Upgraded to bionic on 2018-05-04 (294 days ago)
dmi.bios.date: 11/14/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.33
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2211
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 86.46
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.33:bd11/14/2014:svnHewlett-Packard:pnHP15TSNotebookPC:pvr0972110021405F00000620180:rvnHewlett-Packard:rn2211:rvr86.46:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV
dmi.product.name: HP 15 TS Notebook PC
dmi.product.version: 0972110021405F00000620180
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
TJ Schares (tjschares) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status: New → Confirmed
Revision history for this message
William Seward (lastromantic49) wrote :

Same issue on Linux Mint 17.3. printing from any program.

Revision history for this message
Chris Porterbee (cpoerterbee) wrote :

This would appear to be the same as Bug #1817308 related to a ghostscript update issue. I am running xubuntu 18.10 latest version as of this morning and found the exact same blue print issue with any program printing.

Revision history for this message
TJ Schares (tjschares) wrote : Re: [Bug 1817381] Re: After the most recent software updates to xubuntu, my printer prints normal pages (from a word processor for instance) with a blue background.
Download full text (3.7 KiB)

I installed the fix. Both computers and both printers back to normal.
Life is good. Thanks!

On Sat, Feb 23, 2019 at 10:55 AM Launchpad Bug Tracker <
<email address hidden>> wrote:

> Status changed to 'Confirmed' because the bug affects multiple users.
>
> ** Changed in: cups (Ubuntu)
> Status: New => Confirmed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1817381
>
> Title:
> After the most recent software updates to xubuntu, my printer prints
> normal pages (from a word processor for instance) with a blue
> background.
>
> Status in cups package in Ubuntu:
> Confirmed
>
> Bug description:
> This has happened to both of my computers running xubuntu. My first
> computer, I updated yesterday. The second computer did not exhibit
> the problem this morning. Once I updated the software with Software
> Updater, it acquired the same issue.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: cups 2.2.7-1ubuntu2.3
> ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18
> Uname: Linux 4.15.0-45-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.5
> Architecture: amd64
> CupsErrorLog:
> W [22/Feb/2019:16:38:45 -0600] CreateProfile failed:
> org.freedesktop.ColorManager.AlreadyExists:profile id
> \'HP-Deskjet-3050-J610-series-Gray..\' already exists
> W [22/Feb/2019:16:38:45 -0600] CreateProfile failed:
> org.freedesktop.ColorManager.AlreadyExists:profile id
> \'HP-Deskjet-3050-J610-series-RGB..\' already exists
> CurrentDesktop: XFCE
> Date: Fri Feb 22 17:00:53 2019
> InstallationDate: Installed on 2018-02-05 (382 days ago)
> InstallationMedia: Xubuntu 17.10 "Artful Aardvark" - Release amd64
> (20171017.1)
> Lpstat:
> device for HP-Deskjet-3050-J610-series:
> hp:/net/Deskjet_3050_J610_series?hostname=HPFDBBD9.local
> device for HP-Officejet-6600:
> hp:/net/Officejet_6600?hostname=HP2D4AAF.local
> device for Officejet_6600_2D4AAF_: ipp://HP2D4AAF.local:631/ipp/printer
> device for Roger-Router-Fax: roger-cups:/
> MachineType: Hewlett-Packard HP 15 TS Notebook PC
> Papersize: letter
> PpdFiles:
> Error: command ['fgrep', '-H', '*NickName',
> '/etc/cups/ppd/Officejet_6600_2D4AAF_.ppd',
> '/etc/cups/ppd/HP-Deskjet-3050-J610-series.ppd',
> '/etc/cups/ppd/HP-Officejet-6600.ppd',
> '/etc/cups/ppd/Roger-Router-Fax.ppd'] failed with exit code 2: grep:
> /etc/cups/ppd/Officejet_6600_2D4AAF_.ppd: Permission denied
> grep: /etc/cups/ppd/HP-Deskjet-3050-J610-series.ppd: Permission denied
> grep: /etc/cups/ppd/HP-Officejet-6600.ppd: Permission denied
> grep: /etc/cups/ppd/Roger-Router-Fax.ppd: Permission denied
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic
> root=/dev/mapper/xubuntu--vg-root ro quiet splash vt.handoff=1
> SourcePackage: cups
> UpgradeStatus: Upgraded to bionic on 2018-05-04 (294 days ago)
> dmi.bios.date: 11/14/2014
> dmi.bios.vendor: Insyde
> dmi.bios.version: F.33
> dmi.board.asset.tag: Type2 - Board Asset Tag
> dmi.board.name: 2211
> dmi.board.vendor: Hewlett-Packard
> dmi.board.version: 86.46
> dmi.chassis.asset.tag: Chassi...

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