Ubuntu
hplip package

Unable to install hplip 3.18.12 on linux mint 19.1

Bug #1812582 reported by FN on 2019-01-20

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	HPLIP	In Progress	Undecided	Unassigned
	hplip (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

RESTART OR RE-PLUG IS REQUIRED
------------------------------
If you are installing a USB connected printer, and the printer was plugged in when you started this installer, you
will need to either restart your PC or unplug and re-plug in your printer (USB cable only). If you choose to restart,
run this command after restarting: hp-setup (Note: If you are using a parallel connection, you will have to restart
your PC. If you are using network/wireless, you can ignore and continue).

Restart or re-plug in your printer (r=restart, p=re-plug in*, i=ignore/continue, q=quit) : i

PRINTER SETUP
-------------
Please make sure your printer is connected and powered on at this time.
Do you want to setup printer in GUI mode? (u=GUI mode*, i=Interactive mode) : u

HP Linux Imaging and Printing System (ver. 3.18.12)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=slp)
Segmentation fault
error: The device you are trying to setup requires a binary plug-in. Some functionalities may not work as expected without plug-ins. Please run 'hp-plugin' as normal user to install plug-ins. Visit http://hplipopensource.com for more infomation.

Segmentation fault
error: The device you are trying to setup requires a binary plug-in. Some functionalities may not work as expected without plug-ins. Please run 'hp-plugin' as normal user to install plug-ins. Visit http://hplipopensource.com for more infomation.

Done.

RE-STARTING HP_SYSTRAY
----------------------

HP Linux Imaging and Printing System (ver. 3.18.12)
System Tray Status Service ver. 2.0

/usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
set_interactive(1)

:~/Downloads$ hp-plugin

HP Linux Imaging and Printing System (ver. 3.18.12)
Plugin Download and Install Utility ver. 2.1

Checking for network connection...
Downloading plug-in from:
Receiving digital keys: /usr/bin/gpg --homedir /<HOME_DIR>/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.18.12 Plugin Self Extracting Archive.........................................................

HP Linux Imaging and Printing System (ver. 3.18.12)
Plugin Installer ver. 3.0

Plug-in version: 3.18.12
Installed HPLIP version: 3.18.12
Number of files to install: 55

Plugin installation failed
error: Python gobject/dbus may be not installed
error: Plug-in install failed.

Done.

From kernel log

hplip/plugin.py" name="/etc/xdg/Trolltech.conf" pid=4238 comm="python" requested_mask="k" denied_mask="k" fsuid=1000 ouid=0
[ 9015.754212] audit: type=1400 audit(1548011993.816:100): apparmor="DENIED" operation="file_lock" profile="/usr/share/hplip/plugin.py" name="/run/sudo/ts/<USER>" pid=4240 comm="sudo" requested_mask="k" denied_mask="k" fsuid=0 ouid=0
[ 9015.862631] audit: type=1400 audit(1548011993.924:101): apparmor="DENIED" operation="file_lock" profile="/usr/share/hplip/plugin.py" name="/run/utmp" pid=4240 comm="sudo" requested_mask="k" denied_mask="k" fsuid=0 ouid=0
[ 9015.995294] audit: type=1400 audit(1548011994.056:102): apparmor="DENIED" operation="file_lock" profile="/usr/share/hplip/plugin.py" name="/run/sudo/ts/<USER>" pid=4242 comm="sudo" requested_mask="k" denied_mask="k" fsuid=0 ouid=0
[ 9016.106213] audit: type=1400 audit(1548011994.168:103): apparmor="DENIED" operation="file_lock" profile="/usr/share/hplip/plugin.py" name="/run/utmp" pid=4242 comm="sudo" requested_mask="k" denied_mask="k" fsuid=0 ouid=0
[ 9016.114315] audit: type=1400 audit(1548011994.176:104): apparmor="DENIED" operation="open" profile="/usr/share/hplip/plugin.py" name="/home/.ecryptfs/<USER>/.Private/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920ecJj9Pt4lU9dfOWMTFwQYvk--/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920eHjAxQuUSzNFFOdW3jm3H7k--/ECRYPTFS_FNEK_ENCRYPTED.FXZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920eaW2zvma1kEIjAS0cwDBZOKA9gPAlivefjKuXjwidMp2-" pid=4243 comm="python" requested_mask="w" denied_mask="w" fsuid=0 ouid=1000
[ 9016.114378] audit: type=1400 audit(1548011994.176:105): apparmor="DENIED" operation="open" profile="/usr/share/hplip/plugin.py" name="/home/.ecryptfs/<USER>/.Private/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920ecJj9Pt4lU9dfOWMTFwQYvk--/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920eHjAxQuUSzNFFOdW3jm3H7k--/ECRYPTFS_FNEK_ENCRYPTED.FXZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920eaW2zvma1kEIjAS0cwDBZOKA9gPAlivefjKuXjwidMp2-" pid=4243 comm="python" requested_mask="w" denied_mask="w" fsuid=0 ouid=1000
[ 9016.186780] audit: type=1400 audit(1548011994.248:106): apparmor="DENIED" operation="open" profile="/usr/share/hplip/plugin.py" name="/home/.ecryptfs/<USER>/.Private/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920ecJj9Pt4lU9dfOWMTFwQYvk--/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920eHjAxQuUSzNFFOdW3jm3H7k--/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920e1RYG.lYwop-QFddC5DZWIk--" pid=4243 comm="python" requested_mask="w" denied_mask="w" fsuid=0 ouid=1000
[ 9016.190209] audit: type=1400 audit(1548011994.252:107): apparmor="DENIED" operation="open" profile="/usr/share/hplip/plugin.py" name="/home/.ecryptfs/<USER>/.Private/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920ecJj9Pt4lU9dfOWMTFwQYvk--/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920eHjAxQuUSzNFFOdW3jm3H7k--/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920e1RYG.lYwop-QFddC5DZWIk--" pid=4243 comm="python" requested_mask="w" denied_mask="w" fsuid=0 ouid=1000
[ 9016.199871] audit: type=1400 audit(1548011994.260:108): apparmor="DENIED" operation="open" profile="/usr/share/hplip/plugin.py" name="/home/.ecryptfs/<USER>/.Private/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920ecJj9Pt4lU9dfOWMTFwQYvk--/ECRYPTFS_FNEK_ENCRYPTED.FWZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920eHjAxQuUSzNFFOdW3jm3H7k--/ECRYPTFS_FNEK_ENCRYPTED.FXZXLgkUO3wJxkRDnmEPEkMeOnALnTtt920eaW2zvma1kEIjAS0cwDBZOTmtNSeLXbLHjbwAeADKu-2-" pid=4243 comm="python" requested_mask="w" denied_mask="w" fsuid=0 ouid=1000
[ 9016.199977] audit: type=1400 audit(1548011994.260:109): apparmor="DENIED" operation="mknod" profile="/usr/share/hplip/plugin.py" name="/etc/udev/rules.d/S99-2000S1.rules" pid=4243 comm="python" requested_mask="c" denied_mask="c" fsuid=0 ouid=0

Can you not deal with encrypted home dirs?

Revision history for this message

FN (francesconorth) wrote on 2019-01-20:

HP Check log Edit (14.2 KiB, text/plain)

HP Check log

Revision history for this message

Feris-juan (feris-juan) wrote on 2019-01-21:

Download full text (10.6 KiB)

Hi, I've got the same problem, I've got:
error: Python gobject/dbus may be not installed
error: Plug-in install failed.
then the script stops and a widow with: lug-In install failed appears.

My Python 2.7.15rc1

My hp-check log:

-desktop:~$ hp-check log
Saving output in log file: /home/juan/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.12)
Dependency/Version Check Utility ver. 15.1

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 22-19.1 version is not supported. Using 22-19 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
Host: juan-desktop
Proc: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
Distribution: 22 19.1
Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 22 distro 19.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.12

Hi, I've got the same problem, I've got:
error: Python gobject/dbus may be not installed
error: Plug-in install failed.
 then the script stops and a widow with: lug-In install failed appears.

My Python 2.7.15rc1

My hp-check log:

-desktop:~$ hp-check log
Saving output in log file: /home/juan/hp-check.log

HP Linux Imaging and Printing System (ver. 3.18.12)
Dependency/Version Check Utility ver. 15.1

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.                                    
2. Run-time check mode (-r or --run): Use this mode to determine if a distro    
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball   
has the proper dependencies installed to successfully run.                      
3. Both compile- and run-time check mode (-b or --both) (Default): This mode    
will check both of the above cases (both compile- and run-time dependencies).

Check types:                                                                    
a. EXTERNALDEP - External Dependencies                                          
b. GENERALDEP - General Dependencies (required both at compile and run time)    
c. COMPILEDEP - Compile time Dependencies                                       
d. [All are run-time checks]                                                    
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

warning: 22-19.1 version is not supported. Using 22-19 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Host: juan-desktop
 Proc: 4.15.0-43-generic #46-Ubuntu SMP Thu Dec 6 14:45:28 UTC 2018 GNU/Linux
 Distribution: 22 19.1
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.12
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 22 distro  19.1 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.18.12

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.12
html=/usr/share/doc/hplip-3.18.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.12
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.18.12

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1547657460
pending_upgrade_time = 0
latest_available_version = 3.17.10

[installation]
date_time = 01/21/19 16:39:24
version = 3.18.12

<Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

--------------
| COMPILEDEP |
--------------

gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               7.3.0           OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.1             OK         -
 libtool              libtool - Library building support services                  REQUIRED        -               2.4.6           OK         -

------------------------
| General Dependencies |
------------------------

libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.0           OK         -
 python-xml           Python XML libraries                                         REQUIRED        -               2.2.5           OK         -
 libnetsnmp-devel     libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           5.7.3           OK         -
 sane-devel           SANE - Scanning library development files                    REQUIRED        -               -               OK         -
 pil                  PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
 pyqt4-dbus           PyQt 4 DBus - DBus Support for PyQt4                         REQUIRED        4.0             4.12.1          OK         -
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               2.27            OK         -
 python-devel         Python devel - Python development files                      REQUIRED        2.2             2.7.15          OK         -
 cups-devel           CUPS devel- Common Unix Printing System development files    REQUIRED        -               2.2.7           OK         -
 python-dbus          Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.6           OK         -
 cups-ddk             CUPS DDK - CUPS driver development kit                       OPTIONAL        -               -               OK         -
 reportlab            Reportlab - PDF library for Python                           OPTIONAL        2.0             3.4.0           OK         -
 pyqt4                PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             4.12.1          OK         -
 libusb               libusb - USB library                                         REQUIRED        -               1.0             OK         -
 cups-image           CUPS image - CUPS image development files                    REQUIRED        -               2.2.7           OK         -
 python2X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             2.7.15          OK         -
 python-notify        Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 libjpeg              libjpeg - JPEG library                                       REQUIRED        -               -               OK         -
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -

----------------------
| Scan Configuration |
----------------------

scanext              Scan-SANE-Extension                                          REQUIRED        -               3.18.12         OK         -
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.18.12         OK         'hpaio found in /etc/sane.d/dll.conf'

-------------------------
| External Dependencies |
-------------------------

gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.26            OK         -
 scanimage            scanimage - Shell scanning program                           OPTIONAL        1.0             1.0.27          OK         -
 cups                 CUPS - Common Unix Printing System                           REQUIRED        1.1             2.2.7           OK         'CUPS Scheduler is running'
 network              network -wget                                                OPTIONAL        -               1.19.4          OK         -
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 xsane                xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             0.999           OK         -
 dbus                 DBus - Message bus system                                    REQUIRED        -               1.12.2          OK         -
 avahi-utils          avahi-utils                                                  OPTIONAL        -               0.7             OK         -

---------------------
| Python Extentions |
---------------------

hpmudext             IO-Extension                                                 REQUIRED        -               3.18.12         OK         -
 cupsext              CUPS-Extension                                               REQUIRED        -               3.18.12         OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

Device URI                        Model                           
  --------------------------------  --------------------------------
  hp:/usb/HP_LaserJet_Professional  HP LaserJet Professional P 1102w
  _P_1102w?serial=000000000W436C8R                                  
  PR1a

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-LaserJet-Professional-P-1102w
--------------------------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_Professional_P_1102w?serial=000000000W436C8RPR1a
PPD: /etc/cups/ppd/HP-LaserJet-Professional-P-1102w.ppd
PPD Description: HP LaserJet Professional p 1102w, hpcups 3.18.12, requires proprietary plugin
Printer status: printer HP-LaserJet-Professional-P-1102w is idle.  enabled since Mon Jan 14 09:54:45 2019
Communication status: Good

--------------
| PERMISSION |
--------------

USB             HP-LaserJet-Professional-P-1102w Required        -        -        OK       Node:'/dev/bus/usb/001/007' Perm:'  root  lp rw- rw- rw- rw- r--'
No errors or warnings.

Done.

I've been in this since installed mint 19, Ubuntu 18 worked ok, I hope you can help me thanks in advance, regards.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2019-01-21:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in hplip (Ubuntu):
status:	New → Confirmed

Revision history for this message

FN (francesconorth) wrote on 2019-01-28:

Just to say tried hplip 3.19.1. I know it doesn't say Mint 19.1 is supported in the release notes, but I thought I might as well give it a try.

Revision history for this message

Feris-juan (feris-juan) wrote on 2019-01-29:

I also tried hplip 3.19.1, it just can't download the plugin, so I've downloaded and installed without problems, however, the hplip installation stops at the plugin installation.

Revision history for this message

FN (francesconorth) wrote on 2019-01-29:

Yes you are correct, its just the plugin that doesn't install.
Will hplip support Mint 19.1 officially? I see in the latest release you have added support for other distros.

Revision history for this message

Martin Assarsson (assar63) wrote on 2019-03-07:

hp-check.log Edit (15.9 KiB, text/plain)

This problem also apply to Ubuntu Bionic Beaver.

:~$ hp-plugin

HP Linux Imaging and Printing System (ver. 3.19.1)
Plugin Download and Install Utility ver. 2.1

Checking for network connection...
Downloading plug-in from:
Receiving digital keys: /usr/bin/gpg --homedir /home/martin/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.19.1 Plugin Self Extracting Archive..............................................................

HP Linux Imaging and Printing System (ver. 3.19.1)
Plugin Installer ver. 3.0

Plug-in version: 3.19.1
Installed HPLIP version: 3.19.1
Number of files to install: 64

Plugin installation failed
error: Python gobject/dbus may be not installed
error: Plug-in install failed.

Done.

Revision history for this message

FN (francesconorth) wrote on 2019-03-29:

Just tried 3.19.3 - same issue as before

HP Linux Imaging and Printing System (ver. 3.19.3)
Plugin Download and Install Utility ver. 2.1

Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.19.3)
Plugin Download and Install Utility ver. 2.1

Checking for network connection...
Downloading plug-in from:
Plugin is not accessible. Trying to download it from fallback location: [https://developers.hp.com/sites/default/files/hplip-3.19.3-plugin.run]
Receiving digital keys: /usr/bin/gpg --homedir /home/fen/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.19.3 Plugin Self Extracting Archive..............................................................

HP Linux Imaging and Printing System (ver. 3.19.3)
Plugin Installer ver. 3.0

Plug-in version: 3.19.3
Installed HPLIP version: 3.19.3
Number of files to install: 64

Plugin installation failed
error: Python gobject/dbus may be not installed
error: Plug-in install failed.

Revision history for this message

FN (francesconorth) wrote on 2019-03-29:

Note that's with Mint 19.1 which 3.19.3 is supposed to supoprt

Revision history for this message

FN (francesconorth) wrote on 2019-03-29:

#10

hpcheck.log Edit (10.2 KiB, text/plain)

HP check log

So as before I had to install the plugin manually and that's when the error occurred

Revision history for this message

Umesh Mahindrakar (umesh.mahindrakar) wrote on 2019-04-15:

#11

Hi Francesconorth,

You can install plugin manually by executing
sh hplip-3.119.3-plugin.run file.

Thanks,
Umesh

Revision history for this message

Umesh Mahindrakar (umesh.mahindrakar) wrote on 2019-04-15:

#12

sh hplip-3.19.3-plugin.run file

Changed in hplip:
status:	New → In Progress

Revision history for this message

FN (francesconorth) wrote on 2019-04-16:

#13

cups_error.txt Edit (45.4 KiB, text/plain)

So did that and then tried to print a test page.

Gota print error

I then hit diagnose and get the attached log

sudo journalctl -u cups.service --since="2019-04-16 22:00" --until="2019-04-16 22:37:17"
-- Logs begin at Sat 2019-01-19 18:54:40 GMT, end at Tue 2019-04-16 22:38:57 BST. --
Apr 16 22:08:56 xps13 systemd[1]: Stopping CUPS Scheduler...
Apr 16 22:08:56 xps13 systemd[1]: Stopped CUPS Scheduler.
-- Reboot --
Apr 16 22:10:46 xps13 systemd[1]: Started CUPS Scheduler.
Apr 16 22:28:58 xps13 hpcups[6234]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2
Apr 16 22:29:54 xps13 hpcups[6324]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2
Apr 16 22:34:03 xps13 hpcups[6720]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2

And the attached log

Revision history for this message

Umesh Mahindrakar (umesh.mahindrakar) wrote on 2019-04-17:

#14

Hi Francesconorth,

Could you check the hplip version
dpkg -l | grep hplip
uninstall the default hplip package which come default with distro.
sudo apt-get remove <output of dpkg -l>

Then do fresh install of hplip-3.19.3 and install plugin manually using sh for the same hplip version.

Thanks,
Umesh

Revision history for this message

FN (francesconorth) wrote on 2019-04-17:

#15

hp-check.log Edit (14.0 KiB, text/plain)

1) Uninstalled hplip-3.17.1
2) Did a fresh install of hplip-3.19.3
3) Installed the plugin

Still getting

-- Reboot --
Apr 17 20:28:21 xps13 systemd[1]: Started CUPS Scheduler.
Apr 17 20:33:22 xps13 systemd[1]: Stopping CUPS Scheduler...
Apr 17 20:33:22 xps13 systemd[1]: Stopped CUPS Scheduler.
Apr 17 20:33:22 xps13 systemd[1]: Started CUPS Scheduler.
Apr 17 22:48:38 xps13 hpcups[24442]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2
Apr 17 22:49:23 xps13 hpcups[24471]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2
Apr 17 22:51:08 xps13 hpcups[24526]: prnt/hpcups/HPCupsFilter.cpp 647: DEBUG: imageProcessorStartPage failed result = 2

When I print a test page

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Umesh Mahindrakar (umesh.mahindrakar) wrote on 2019-04-19:

#16

Hi Francesconorth,

Could you remove the cups and re-install cups with the following commands

apt-get remove --purge cups
apt-get install cups

Thanks,
Umesh

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FN (francesconorth) wrote on 2019-04-19:

#17

Screenshot from 2019-04-19 12-28-26.png Edit (14.2 KiB, image/png)

Get the following error see attached

Revision history for this message

Umesh Mahindrakar (umesh.mahindrakar) wrote on 2019-05-02:

#18

Hi Francesconorth,

I think hplip got uninstalled due to that hpcups filter is missing and you are seeing the error. Could you install hplip.

Thanks,
Umesh

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Ubuntuhplip package

Unable to install hplip 3.18.12 on linux mint 19.1

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hplip package