top right menu does not display when activated

Bug #1808398 reported by HankB
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

1) Install Ubuntu 18.04.1 via debbootstrap
2) Install ubuntu-desktop package
3) Install vanilla-desktop package
4) Upgrade to 18.10 using the Software GUI
5) Log into Ubuntu on Wayland
6) Click right end of top bar, menu drops down.
7) Mouse over menu, no visual feedback of focus (as with Ubuntu on Xorg)
8) Interact with menu items - there is no visual feedback. For example
 - sliding back and forth on the screen brightness slider causes the screen brightness to change as expected but the slider does not reflect changes. Clicking on the right end of the top bar causes the menu to deactivate but before it does, the slider position updates.
 - click on the user name and nothing appears to happen. Click below it where the submenu would appear causes the submenu to activate. (the logout dialog appears.)

I'm not sure if steps 1-4 are required vs. just installing 18.10 but I list it in case this results from left over settings from 18.04 installing via debbootstrap.

hbarta@saugage:~$ lsb_release -rd
Description: Ubuntu 18.10
Release: 18.10
hbarta@saugage:~$

hbarta@saugage:~$ apt-cache policy gnome-shell mutter xwayland gnome-menus libgnome-menu-3-0:amd64
gnome-shell:
  Installed: 3.30.1-2ubuntu1.18.10.1
  Candidate: 3.30.1-2ubuntu1.18.10.1
  Version table:
 *** 3.30.1-2ubuntu1.18.10.1 500
        500 http://archive.ubuntu.com/ubuntu cosmic-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.30.1-2ubuntu1 500
        500 http://archive.ubuntu.com/ubuntu cosmic/main amd64 Packages
mutter:
  Installed: 3.30.2-1~ubuntu18.10.1
  Candidate: 3.30.2-1~ubuntu18.10.1
  Version table:
 *** 3.30.2-1~ubuntu18.10.1 500
        500 http://archive.ubuntu.com/ubuntu cosmic-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.30.1-1 500
        500 http://archive.ubuntu.com/ubuntu cosmic/main amd64 Packages
xwayland:
  Installed: 2:1.20.1-3ubuntu2.1
  Candidate: 2:1.20.1-3ubuntu2.1
  Version table:
 *** 2:1.20.1-3ubuntu2.1 500
        500 http://security.ubuntu.com/ubuntu cosmic-security/main amd64 Packages
        500 http://archive.ubuntu.com/ubuntu cosmic-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     2:1.20.1-3ubuntu2 500
        500 http://archive.ubuntu.com/ubuntu cosmic/main amd64 Packages
gnome-menus:
  Installed: 3.13.3-11ubuntu2
  Candidate: 3.13.3-11ubuntu2
  Version table:
 *** 3.13.3-11ubuntu2 500
        500 http://archive.ubuntu.com/ubuntu cosmic/main amd64 Packages
        100 /var/lib/dpkg/status
libgnome-menu-3-0:
  Installed: 3.13.3-11ubuntu2
  Candidate: 3.13.3-11ubuntu2
  Version table:
 *** 3.13.3-11ubuntu2 500
        500 http://archive.ubuntu.com/ubuntu cosmic/main amd64 Packages
        100 /var/lib/dpkg/status
hbarta@saugage:~$

Expected behavior: menu provides visual feedback to clicks. Underlying action seems to happen but there is no hint of that or display of submenus.

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: gnome-shell 3.30.1-2ubuntu1.18.10.1
ProcVersionSignature: Ubuntu 4.18.0-12.13-generic 4.18.17
Uname: Linux 4.18.0-12-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Dec 13 11:41:23 2018
DisplayManager: gdm3
GsettingsChanges:
 b'org.gnome.shell' b'command-history' redacted by apport
 b'org.gnome.shell' b'favorite-apps' redacted by apport
 b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'"
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US
 SHELL=/bin/bash
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to cosmic on 2018-12-13 (0 days ago)
mtime.conffile..etc.logrotate.d.apport: 2018-12-12T13:31:49.347693

Revision history for this message
HankB (hbarta) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

This may be related to offscreen-effect painting which is now used for the menu and panel etc.

Can you please:

1. Run 'lspci -k > pci.txt' and send us the resulting file 'pci.txt'.

2. Run 'dpkg -l > allpackages.txt' and send us the resulting file 'allpackages.txt'.

Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
HankB (hbarta) wrote :

first requested file

Revision history for this message
HankB (hbarta) wrote :

second requested file

This is a Lenovo Y50 which also has an Nvidia 860m (IIRC) which does not appear in the list of PCI devices so I must have disabled it in the BIOS or it is no longer working.

Thank you for your help.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

If you're using Intel graphics then I don't think this is going to be a driver issue.

My first guess is that a gnome-shell extension has broken rendering for the panel menu. Please uninstall (not just disable) all non-standard* gnome-shell extensions and tell us if the problem persists without extensions installed.

* non-standard means everything other than gnome-shell-extension-appindicator and gnome-shell-extension-ubuntu-dock.

Revision history for this message
HankB (hbarta) wrote :

Additional information that might matter... I have a second monitor connected via HDMI output. Monitor is 1600x1200 and is rotated 90 degrees. It had problems on 18.04 with Wayland (https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1808226) and I have attached the output of xrandr when run from Xorg.

This does matter. I rebooted with the second monitor not connected and the problem with the menu does not occur.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]

Changed in gnome-shell (Ubuntu):
status: Incomplete → Expired
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