ubuntu-bug

[Keith Bennett]

`ubuntu-bug` launches the browser to Launchpad. When in Launchpad, I am told "Please wait while bug data is processed. This page will refresh every 10 seconds until processing is complete."

After several reloads, the page says "Extra debug information will be added to the bug report automatically."

The page does not have any bug information displayed. My account does not have any associated bugs.

I have no way to track the bug report. I do not see a way to verify that the bug report was even successfully created.

1: The release of Ubuntu I am using:
```
$ lsb_release -rd
Description: Ubuntu 16.04.5 LTS
Release: 16.04
```

2: The version of the package I am using: I have no idea and apparently it's not a package.
```
$ apt-cache policy ubuntu-bug
N: Unable to locate package ubuntu-bug
```

3: What I expected to happen:
When I open `ubuntu-bug`, I expect to be presented an interface very similar to the Red Hat bug reporter on Fedora which collects login information for the bug service, allows me to *fully* inspect the uploadable content prior to being uploaded, optionally select some parts to upload or not, allows me to indicate whether or not the uploaded information contains sensitive private information which I voluntarily opt-in to share, and finally to create and upload the bug report without ever opening a browser.

4: What happened instead:
Instead, `ubuntu-bug` appears to collect information, present a stunted view of what's being uploaded (stunted in that there's an ellipses indicating there's more information but does not provide any obvious way for me to view or inspect it), ask to me to either cancel or send, and then send me to a webpage to login.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-release-upgrader-core 1:16.04.26
ProcVersionSignature: Ubuntu 4.4.0-112.135-generic 4.4.98
Uname: Linux 4.4.0-112-generic x86_64
NonfreeKernelModules: sep4_1 socperf2_0 pax wl nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CrashDB: ubuntu
Date: Tue Dec 11 11:04:02 2018
InstallationDate: Installed on 2016-12-14 (726 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to xenial on 2018-12-11 (0 days ago)
VarLogDistupgradeTermlog:

[Keith Bennett (kbennett)]

And then when I went to manually create a bug report, *then* a bunch of debug information was added. What the hell kind of garbage UX is this?!

[Ubuntu Foundations Team Bug Bot (crichton)]

You seem to have installed the cinnamon package on Ubuntu 13.10. Unfortunately, that package is not available yet for 14.04. To upgrade to Ubuntu 14.04 LTS you'll need to either wait for a fix for cinnamon to be available or uninstall the package and then upgrade.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Keith Bennett (kbennett)]

Hi @crichton:

There's a few things right and several things wrong with your statement.

First, you're correct that I've installed Cinnamon. I seem to have forgotten that it's an unofficial package. That's rather unfortunate because Cinnamon's user experience is generally way better than Unity's garbage.

Second, you're wrong about 13.10 and 14.04. I have 16.04.

Third, the problem I first encountered during the upgrade process is that `update-manager -c` reported that it could not calculate the upgrade. While that makes sense since Cinnamon is third party, I very much do not appreciate that the update-manager provided literally _zero helpful information_ to move forward. It did not tell me what offending packages I needed to remove.

I went to report that problem through `ubuntu-bug` as indicated (see attached screenshot) and that program seemed to upload the bug report to somewhere (where???) and then open a browser tab to here. It did *not* create a bug report. It did *not* tell me why it did not create a bug report. It did *not* even tell me that there was an error.

So I went to *manually* create a bug report and then, only then, was information automatically attached.

This upgrade software is about as useful as Unity is. I'm very disappointed. Without an automatic way to move forward (whether keeping Cinnamon or not), I suppose I will need to reinstall the OS in order to upgrade. If that is the case, I will not continue to use Ubuntu and will migrate to Fedora instead. At least Fedora's bug reporting process is sane.