After the screen turns off the machine has to be rebooted to get back to a working session

Bug #1806404 reported by Will Cooke
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Invalid
Undecided
Will Cooke

Bug Description

This is placeholder while I get more information.
Somewhere to upload logs too.

Will Cooke (willcooke)
Changed in gnome-shell (Ubuntu):
assignee: nobody → Will Cooke (willcooke)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

That suggests something has crashed, so try the usual steps:

https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment

Revision history for this message
Sebastien Bacher (seb128) wrote :

looks a bit similar to bug #1806165, would be interesting to know if it's nvidia

Revision history for this message
Will Cooke (willcooke) wrote :

I was an intel machine, and disconnecting the external video connection caused a lot of devices to disappear and then reappear, including the usb ports, the touchscreen, the webcam, and indeed the video card.

When the video card gets pulled out lots of things get upset and you end up at a black screen. Switching to vt1 and back to 2 gets back to the running session.

This smells more of a hardware issue than a bug. andyrock did some debugging but we couldnt get to the bottom of it.

The user is also now reporting that the headphone socket has stopped working. This makes me think it's even more likely to be a hardware issue.

I'll follow up again in the new year, but I don't think there is anything else we can do here. Marking as invalid.

Changed in gnome-shell (Ubuntu):
status: New → Invalid
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

I've seen behaviour like that in a lot of peoples' Xorg logs. Maybe try a Wayland session instead?

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