Lock screen, notifications panel crashes

Bug #1803992 reported by Charles Birk
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntu-mate-meta (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Multiple issues:
1) Lock screen crashes revealing the desktop after sleep/wake

2) Notification panel crashes constantly (with ubuntu-mate)

3) Ability to send report fails for whatever reason

Pics attached here: https://imgur.com/a/dtUaXQF

Happy to work with anyone to get this resolved.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-39.42-generic 4.15.18
Uname: Linux 4.15.0-39-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 390.87 Tue Aug 21 12:33:05 PDT 2018
 GCC version: gcc version 7.3.0 (Ubuntu 7.3.0-27ubuntu1~18.04)
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: MATE
Date: Mon Nov 19 08:40:53 2018
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
DkmsStatus:
 nvidia, 390.87, 4.15.0-38-generic, x86_64: installed
 nvidia, 390.87, 4.15.0-39-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 NVIDIA Corporation GP106 [GeForce GTX 1060 6GB] [10de:1c03] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: eVga.com. Corp. GP106 [GeForce GTX 1060 6GB] [3842:6161]
LightdmLog:
 [+119931.86s] DEBUG: Seat seat0 changes active session to
 [+119934.82s] DEBUG: Seat seat0 changes active session to c2
 [+119934.82s] DEBUG: Session c2 is already active
MachineType: Gigabyte Technology Co., Ltd. Z170X-Designare
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-39-generic root=/dev/mapper/hostname--vg-root ro initrd=initrd.gz text
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/09/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F23g
dmi.board.asset.tag: Default string
dmi.board.name: Z170X-Designare-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF23g:bd03/09/2018:svnGigabyteTechnologyCo.,Ltd.:pnZ170X-Designare:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnZ170X-Designare-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: Z170X-Designare
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Revision history for this message
Charles Birk (cjb53382) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

affects: xorg (Ubuntu) → ubuntu-mate-meta (Ubuntu)
Changed in ubuntu-mate-meta (Ubuntu):
status: New → Incomplete
Revision history for this message
Charles Birk (cjb53382) wrote :

Hi Daniel,

Thanks a lot for your quick response!

Here are links to the recently crashed items (i do not have access to see them but requested access):

November 19: https://errors.ubuntu.com/oops/ecc421e6-ebfc-11e8-94e9-fa163e102db1

November 17: https://errors.ubuntu.com/oops/a30a669e-eadc-11e8-973e-fa163ee63de6

There are a few more but the errors are most probably the same.

Let me know if I've missed anything.

Thanks!

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks. Those are both instances of bug 1804350.

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