reset full-speed USB device number 11 using xhci_hcd

Bug #1803982 reported by Vasilis
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

After upgrading to 18.10 (from 18.04LTS) I keep receiving random resets on the bluetooth keyboard, connected through a bluetooth usb dongle. I get them with a frequency of one disconnect every 30-60min. Before the upgrade this was not happening.

The only way to restore the connection is to remove and re-insert the dongle. I've tried various models from different manufacturers from BT v2 up to v4 and all of them behave the same.
I've tried to also to increase the default autosuspend from 2 to 30
echo "30" > /sys/module/usbcore/parameters/autosuspend
and the frequency of the resets dropped but not disappear. I've tried with 0 to disable the autosuspend and it was more stable, however it drained the battery of the keyboard very quickly.
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: bnv 2347 F.... pulseaudio
 /dev/snd/controlC0: bnv 2347 F.... pulseaudio
CurrentDesktop: XFCE
DistroRelease: Ubuntu 18.10
HibernationDevice: RESUME=UUID=e962613c-fc88-4740-8f0a-997838d3c2cf
InstallationDate: Installed on 2017-11-02 (382 days ago)
InstallationMedia: Kubuntu 17.10 "Artful Aardvark" - Release amd64 (20171017.1)
IwConfig:
 enp0s25 no wireless extensions.

 lo no wireless extensions.
MachineType: Dell Inc. Precision Tower 5810
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-11-generic root=UUID=4940c5fe-b600-4f27-8586-c6ac06ccea99 ro rd.driver.blacklist=nouveau vga=773 quiet
ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
RelatedPackageVersions:
 linux-restricted-modules-4.18.0-11-generic N/A
 linux-backports-modules-4.18.0-11-generic N/A
 linux-firmware 1.175
RfKill:
 5: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
Tags: cosmic
Uname: Linux 4.18.0-11-generic x86_64
UpgradeStatus: Upgraded to cosmic on 2018-10-25 (25 days ago)
UserGroups: adm cdrom dialout dip docker kvm lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/08/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A19
dmi.board.name: 0K240Y
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA19:bd05/08/2017:svnDellInc.:pnPrecisionTower5810:pvr:rvnDellInc.:rn0K240Y:rvrA01:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision Tower 5810
dmi.product.sku: 0617
dmi.sys.vendor: Dell Inc.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1803982

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected cosmic
description: updated
Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : CRDA.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : Lspci.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : Lsusb.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : ProcEnviron.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : ProcModules.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : PulseList.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : UdevDb.txt

apport information

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote : WifiSyslog.txt

apport information

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Does this bug go away if you boot back into the prior kernel version?

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.20 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.20-rc3

tags: added: kernel-da-key
Revision history for this message
Vasilis (vasilis-vlachoudis) wrote :

Thanks I will check in a few days

Revision history for this message
Vasilis (vasilis-vlachoudis) wrote :

By changing the USB hub, the problem almost disappear. Now the frequency is less than once per week.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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