local movies are broken

Bug #1800327 reported by Shayan Zahed
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-media-player (Ubuntu)
New
Undecided
Unassigned

Bug Description

when i watch local videos that are on my pc, they look pixelated and red, orange, and purple, I expected it to show my movie normally, I have installed restricted extras. My Graphics card is an rx580 8gb and cpu is an 8700k (integrated graphics might have something to do with it) I have tried opening the same video files on linux mint 19 Tara and have had no issues. and when i try openning them in ubuntu on wayland it just shows a blank screen and videos freezes. I am having these issues on 18.10
Edit: videos work fine on VLC, so that means the default video player is broken? because I moved from ubuntu 18.04 to LM 19 because videos didn't work at all even on VLC, VlC just crashed and games didn't load even after fresh install of Ubuntu 18.04, so I decided to move to LM 19, and after the new Ubuntu update I decided to install Ubuntu 18.10 this time as a secondary OS beside LM 19 to check if it still has that issue and once I saw that videos looked glitched in the default video player I automatically thought It would have the other issues too because I thought they were all related.

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: xorg 1:7.7+19ubuntu8
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 27 23:55:29 2018
DistUpgraded: Fresh install
DistroCodename: cosmic
DistroVariant: ubuntu
DkmsStatus: bcmwl, 6.30.223.271+bdcom, 4.18.0-10-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX 470/480/570/570X/580/580X] [1002:67df] (rev e7) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Ellesmere [Radeon RX 470/480/570/570X/580/580X] [1043:0517]
InstallationDate: Installed on 2018-10-27 (1 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
MachineType: Micro-Star International Co., Ltd. MS-7B47
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.18.0-10-generic root=UUID=88fb35a0-129f-4c56-a10d-d00bf598a085 ro quiet splash
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/17/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.40
dmi.board.asset.tag: Default string
dmi.board.name: Z370 TOMAHAWK (MS-7B47)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 1.0
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.40:bd05/17/2018:svnMicro-StarInternationalCo.,Ltd.:pnMS-7B47:pvr1.0:rvnMicro-StarInternationalCo.,Ltd.:rnZ370TOMAHAWK(MS-7B47):rvr1.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr1.0:
dmi.product.family: Default string
dmi.product.name: MS-7B47
dmi.product.sku: Default string
dmi.product.version: 1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.95-1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.2-0ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.20.1-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.1.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-3

Revision history for this message
Shayan Zahed (sheast) wrote :
Shayan Zahed (sheast)
description: updated
affects: xorg (Ubuntu) → gnome-media-player (Ubuntu)
Revision history for this message
Shayan Zahed (sheast) wrote :

Edit: videos work fine on VLC, so that means the default video player is broken? because I moved from ubuntu 18.04 to LM 19 because videos didn't work at all even on VLC, VlC just crashed and games didn't load even after fresh install of Ubuntu 18.04, so I decided to move to LM 19, and after the new Ubuntu update I decided to install Ubuntu 18.10 this time as a secondary OS beside LM 19 to check if it still has that issue and once I saw that videos looked glitched in the default video player I automatically thought It would have the other issues too because I thought they were all related.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1767312, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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