kernel linux 4.18 crashes on xiaomi notebook pro

Bug #1800278 reported by syl vain paillocher
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
High
Unassigned

Bug Description

hello here´s my hardware profile ;

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 08)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
00:08.0 System peripheral: Intel Corporation Skylake Gaussian Mixture Model
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1)
00:1c.7 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #8 (rev f1)
00:1d.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #9 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Device 9d4e (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
01:00.0 3D controller: NVIDIA Corporation Device 1d12 (rev a1)
02:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)
03:00.0 Non-Volatile memory controller: Samsung Electronics Co Ltd Device a808

as xiaomi notebook pro late 2018 when i tried to use ubuntu 18.10(cosmic cuttlefish) with kernel 4.18 the system freeze and cause high processor activity (100%), high temperature, loud processor activity and the system crashes in one word all the system is static and i have to sutdown the system manually because there is no process respond to anything i can do...

i tried every variant of this os and the bug repeat instantly after installation. i have to downgrade to ubuntu 18.04 to solve the probleme.

Tags: cscc
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1800278

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
syl vain paillocher (sylvain.p49) wrote :

i´m unable to run this command due to the nature of this bug

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
syl vain paillocher (sylvain.p49) wrote :

i´m unable to run this command due to the nature of this bug on my laptop

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19

Changed in linux (Ubuntu):
importance: Undecided → High
status: Confirmed → Incomplete
Revision history for this message
syl vain paillocher (sylvain.p49) wrote :

hello,

this issue happens in both cases. when i start a clean install from a usb key AND when i try to update it from command lines.

the only kernel series that works correctly on my laptop starts to the 4.9.0 (debian) and finish to 4.15.0-36-generic #39.

i tried to test the 4.19 using ukuu and the problem is still here. the only option that i has to solve this was to do a fresh install from the usb key ubuntu 18.04 with 4.15 kernel.

i´m at your disposal for every informations that you will need.

cordially

Revision history for this message
syl vain paillocher (sylvain.p49) wrote :

bug confirmed

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Does this still happen on an up-to-date system?

Brad Figg (brad-figg)
tags: added: cscc
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