[HP ProBook 6460b, IDT 92HD81B1X5, Speaker, Internal] Pulseaudio fails to detect card

[Mariusz Haczela]

After update to 18.10 no sound in internal speakers and jackport.

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: pulseaudio 1:12.2-0ubuntu4
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D3', '/dev/snd/hwC0D1', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: ubuntu:GNOME
Date: Sat Oct 27 11:10:22 2018
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-07-28 (820 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
ProcEnviron:
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=pl_PL.UTF-8
 SHELL=/bin/bash
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: HDA-Intel - HDA Intel PCH
Symptom_Jack: Speaker, Internal
Title: [HP ProBook 6460b, IDT 92HD81B1X5, Speaker, Internal] Pulseaudio fails to detect card
UpgradeStatus: Upgraded to cosmic on 2018-10-21 (6 days ago)
dmi.bios.date: 02/14/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68SCE Ver. F.00
dmi.board.name: 161D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 97.3E
dmi.chassis.asset.tag: CNU14045VQ
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68SCEVer.F.00:bd02/14/2011:svnHewlett-Packard:pnHPProBook6460b:pvrA0001D02:rvnHewlett-Packard:rn161D:rvrKBCVersion97.3E:cvnHewlett-Packard:ct10:cvr:
dmi.product.family: 103C_5336AN
dmi.product.name: HP ProBook 6460b
dmi.product.sku: LG643EA#AKD
dmi.product.version: A0001D02
dmi.sys.vendor: Hewlett-Packard

[Daniel van Vugt (vanvugt)]

Please run this command:

   dpkg -l > all.txt

and then send us the file 'all.txt'.

[Mariusz Haczela (hoczkins)]

Hello,

Attached you will find file.
I have reinstalled the drivers since reporting the message,
but the sound does not come back and I need to restart it in the terminal.
it only helps "alsa force-reload".

[Daniel van Vugt (vanvugt)]

Please try uninstalling the packages that may conflict with PulseAudio:

sudo apt remove jackd jackd2 jackd2-firewire timidity timidity-daemon

[Mariusz Haczela (hoczkins)]

This helped to solve the problem.
Thank you very much.