ghex both installed and not-installed

[Martha Bourgois]

I used Ubuntu Software to install Ghex.
Ubuntu Software reports install successful (see attached)
HUD shows Ghex is available (see attached)
Clicking the icon causes it to pulse, but Ghex won't load.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ghex (not installed)
ProcVersionSignature: Ubuntu 4.15.0-34.37~16.04.1-generic 4.15.18
Uname: Linux 4.15.0-34-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Sep 28 10:46:05 2018
InstallationDate: Installed on 2017-12-13 (288 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
SourcePackage: ghex
UpgradeStatus: Upgraded to xenial on 2018-08-28 (30 days ago)

[Humphrey van Polanen Petel (hpvpp)]

Apologies, but this is really my bug and should have been logged by me.

Can somebody please fix this up?

Humphrey

[gf (gf-interlinks-deactivatedaccount)]

Hi Humphrey,
You mention attachments? I don't see any, other than your apport information. Were there screen prints you could attach?

Your apport info above says ghex is not installed.
"ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ghex (not installed)"
Did the install go OK without errors? How did you install it? On 18.04, Ghex is a snap package. Do you have the capability to run snaps?

I'd like to change the title as well to something like:
"Ghex installed but program won't start"
Please let me know if that is ok.

Is there a way to start it from the command line and see if you get any error messages?
Are there any error logs you could upload here to give the programmers an idea of what is happening?

I know this is rudimentary but, to help me prepare a summary for the programmers, could you post the exact steps to reproduce? I don't have your interface, so I can't reproduce it here on my computer.
For example,
1. hit (...) button(s) to open the HUD
2. left click on...
3....

Thanks
G

[Humphrey van Polanen Petel (hpvpp)]

Possibly related to bug #1794896

Note that the problem has disappeared.

My feel is that there is some underlying problem.

[Sebastien Bacher (seb128)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we cannot work on this bug because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures.

At a minimum, we need:
1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected.
3. The behavior you actually encountered (in as much detail as possible).
Thanks!

[Sebastien Bacher (seb128)]

The first and second entries on your screenshot are different source/packaging format (snap & deb), that's a know issue that it can be confusing. Is that what your problem is about?

[Humphrey van Polanen Petel (hpvpp)]

I am essentially a non-technical user, but open source appeals to me so I am happy to contribute what I can. Unfortunately, the culture at Ubuntu is incomprehensible to me and I have effectively given up. When they say that Linux has a steep learning curve they are not joking, but I am always prepared to learn. But then I find out incompatibilities between apt, synaptic and "ubuntu software" and I throw up my hands in disgust. And now there is snap installs which is different from regular installs of which nobody told me. Do you people think I am clairvoyant or what? So, no, I do not know what my problem is. I find something that is wrong, I tell you about about, I expect you to fix it and I refuse to accept responsibility for something that I don't understand. If you want my cooperation then you will need to protect me from bugs that should have been caught during testing.

[Launchpad Janitor (janitor)]

[Expired for ghex (Ubuntu) because there has been no activity for 60 days.]