xhci_hcd 0000:25:00.0: ERROR unknown event type 15

Bug #1794074 reported by jimmy
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Using Ubuntu 18.04 as a bare-metal VM server via libvirtd qemu-kvm, after some time with the guests running, xhci freaks out and thinks the server died and disables all USB devices.

xhci_hcd 0000:25:00.0: ERROR unknown event type 15
xhci_hcd 0000:25:00.0: xHCI host not responding to stop endpoint command.
xhci_hcd 0000:25:00.0: xHCI host controller not responding, assume dead
xhci_hcd 0000:25:00.0: HC died; cleaning up
---
ProblemType: Bug
AlsaVersion: Advanced Linux Sound Architecture Driver Version k4.15.0-34-generic.
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay': 'aplay'
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord': 'arecord'
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jimmy 6534 F.... pulseaudio
 /dev/snd/controlC3: jimmy 6534 F.... pulseaudio
 /dev/snd/controlC1: jimmy 6534 F.... pulseaudio
Card0.Amixer.info: Error: [Errno 2] No such file or directory: 'amixer': 'amixer'
Card0.Amixer.values: Error: [Errno 2] No such file or directory: 'amixer': 'amixer'
Card1.Amixer.info: Error: [Errno 2] No such file or directory: 'amixer': 'amixer'
Card1.Amixer.values: Error: [Errno 2] No such file or directory: 'amixer': 'amixer'
Card3.Amixer.info: Error: [Errno 2] No such file or directory: 'amixer': 'amixer'
Card3.Amixer.values: Error: [Errno 2] No such file or directory: 'amixer': 'amixer'
DistroRelease: Ubuntu 18.04
IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig': 'iwconfig'
MachineType: Micro-Star International Co., Ltd. MS-7A33
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-34-generic root=UUID=9195c88f-be47-11e8-b927-309c2327f349 ro
ProcVersionSignature: Ubuntu 4.15.0-34.37-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-34-generic N/A
 linux-backports-modules-4.15.0-34-generic N/A
 linux-firmware 1.173.1
RfKill: Error: [Errno 2] No such file or directory: 'rfkill': 'rfkill'
Tags: bionic uec-images
Uname: Linux 4.15.0-34-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip kvm libvirt libvirt-dnsmasq lxd plugdev sudo video
_MarkForUpload: True
dmi.bios.date: 07/11/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3.D0
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: X370 SLI PLUS (MS-7A33)
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: 2.0
dmi.chassis.asset.tag: To be filled by O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: 2.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.D0:bd07/11/2018:svnMicro-StarInternationalCo.,Ltd.:pnMS-7A33:pvr2.0:rvnMicro-StarInternationalCo.,Ltd.:rnX370SLIPLUS(MS-7A33):rvr2.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr2.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7A33
dmi.product.version: 2.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1794074

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.19 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.19-rc5

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
jimmy (omgimdrunk) wrote : AlsaDevices.txt

apport information

tags: added: apport-collected bionic uec-images
description: updated
Revision history for this message
jimmy (omgimdrunk) wrote : CRDA.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : Card1.Codecs.codec.0.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : CurrentDmesg.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : Lspci.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : Lsusb.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : PciMultimedia.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : ProcInterrupts.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : ProcModules.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : PulseList.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : UdevDb.txt

apport information

Revision history for this message
jimmy (omgimdrunk) wrote : WifiSyslog.txt

apport information

Revision history for this message
neeraj sharma (neeraj-cu) wrote :

I am having the same problem

Revision history for this message
neeraj sharma (neeraj-cu) wrote :

[16205.365224] perf: interrupt took too long (3736 > 2500), lowering kernel.perf_event_max_sample_rate to 53500
[18209.636450] xhci_hcd 0000:10:00.0: ERROR unknown event type 15
[18214.741280] xhci_hcd 0000:10:00.0: xHCI host not responding to stop endpoint command.
[18214.774794] xhci_hcd 0000:10:00.0: Host halt failed, -110
[18214.774796] xhci_hcd 0000:10:00.0: xHCI host controller not responding, assume dead
[18214.774823] xhci_hcd 0000:10:00.0: HC died; cleaning up

jimmy (omgimdrunk)
Changed in linux (Ubuntu):
status: Incomplete → New
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
beniwtv (beniwtv-deactivatedaccount) wrote :

There is another bug like this, to which I added some more info:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1795763

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.