Ubuntu

system crash due to snd_hda_intel

Bug #1789778 reported by Filip Curic
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu
Expired
Undecided
Unassigned

Bug Description

After recent updates my system can suddenly crash.
It starts with laggy sound until it completely freezes after which I need to do hard reset.

Crash will happen only while playing Dota 2 (steam) - for now.

# journalctl -b-1
..
Aug 29 18:56:19 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: snd_pcm_avail() returned a value that is exceptionally large: 500416 bytes (2836 ms).
Aug 29 18:56:19 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Most likely this is a bug in the ALSA driver 'snd_hda_intel'. Please report this issue to the ALSA developers.
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: snd_pcm_dump():
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Soft volume PCM
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Control: PCM Playback Volume
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: min_dB: -51
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: max_dB: 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: resolution: 256
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Its setup is:
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stream : PLAYBACK
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: access : MMAP_INTERLEAVED
Aug 29 18:56:22 T460 /usr/lib/gdm3/gdm-x-session[1491]: (EE) client bug: timer event6 debounce: offset negative (-8ms)
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: format : S16_LE
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: subformat : STD
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: channels : 2
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: rate : 44100
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: exact rate : 44100 (44100/1)
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: msbits : 16
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: buffer_size : 16384
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_size : 8192
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_time : 185759
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_mode : ENABLE
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_type : MONOTONIC
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_step : 1
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: avail_min : 14778
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_event : 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: start_threshold : -1
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stop_threshold : 4611686018427387904
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_threshold: 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_size : 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: boundary : 4611686018427387904
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Slave: Hardware PCM card 0 'HDA Intel PCH' device 0 subdevice 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Its setup is:
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stream : PLAYBACK
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: access : MMAP_INTERLEAVED
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: format : S16_LE
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: subformat : STD
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: channels : 2
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: rate : 44100
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: exact rate : 44100 (44100/1)
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: msbits : 16
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: buffer_size : 16384
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_size : 8192
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_time : 185759
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_mode : ENABLE
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_type : MONOTONIC
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_step : 1
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: avail_min : 14778
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_event : 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: start_threshold : -1
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stop_threshold : 4611686018427387904
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_threshold: 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_size : 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: boundary : 4611686018427387904
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: appl_ptr : 34063056
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: hw_ptr : 34171776
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: snd_pcm_delay() returned a value that is exceptionally large: -843916 bytes (-4784 ms).
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Most likely this is a bug in the ALSA driver 'snd_hda_intel'. Please report this issue to the ALSA developers.
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: snd_pcm_dump():
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Soft volume PCM
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Control: PCM Playback Volume
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: min_dB: -51
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: max_dB: 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: resolution: 256
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Its setup is:
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stream : PLAYBACK
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: access : MMAP_INTERLEAVED
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: format : S16_LE
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: subformat : STD
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: channels : 2
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: rate : 44100
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: exact rate : 44100 (44100/1)
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: msbits : 16
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: buffer_size : 16384
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_size : 8192
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_time : 185759
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_mode : ENABLE
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_type : MONOTONIC
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_step : 1
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: avail_min : 14778
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_event : 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: start_threshold : -1
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stop_threshold : 4611686018427387904
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_threshold: 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_size : 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: boundary : 4611686018427387904
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Slave: Hardware PCM card 0 'HDA Intel PCH' device 0 subdevice 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: Its setup is:
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stream : PLAYBACK
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: access : MMAP_INTERLEAVED
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: format : S16_LE
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: subformat : STD
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: channels : 2
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: rate : 44100
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: exact rate : 44100 (44100/1)
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: msbits : 16
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: buffer_size : 16384
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_size : 8192
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_time : 185759
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_mode : ENABLE
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: tstamp_type : MONOTONIC
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_step : 1
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: avail_min : 14778
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: period_event : 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: start_threshold : -1
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: stop_threshold : 4611686018427387904
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_threshold: 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: silence_size : 0
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: boundary : 4611686018427387904
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: appl_ptr : 34081488
Aug 29 18:56:20 T460 pulseaudio[1662]: [alsa-sink-ALC293 Analog] alsa-util.c: hw_ptr : 34292504

attached dmesg and journalctl --no-pager outputs.

Please let me know if you need any other logs.

Filip Curic (filip.curic)
affects: snappy-hwe-snaps → pulseaudio (Ubuntu)
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

affects: pulseaudio (Ubuntu) → ubuntu
Changed in ubuntu:
status: New → Incomplete
Revision history for this message
Filip Curic (filip.curic) wrote :

Thank you for such fast response, as you mentioned there has been partial system crash and as such I will need to apply workaround from #3.

Once I reproduce the issue will retry step 1.

Thanks!

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for Ubuntu because there has been no activity for 60 days.]

Changed in ubuntu:
status: Incomplete → Expired
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