cheese doesn't show video on Asus N55SF

Bug #1788725 reported by Vincent Gerris
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cheese (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

when cheese starts, shortly the view of the webcam is visible and then shows an error.
When run from the command line, the terminal shows:

(cheese:6379): Gtk-WARNING **: 01:08:46.810: Theme parsing error: cheese.css:7:35: The style property GtkScrollbar:min-slider-length is deprecated and shouldn't be used anymore. It will be removed in a future version

(cheese:6379): cheese-WARNING **: 01:08:48.017: Device '/dev/video0' failed during initialization: gstv4l2object.c(3698): gst_v4l2_object_set_format_full (): /GstCameraBin:camerabin/GstWrapperCameraBinSrc:camera_source/GstBin:bin18/GstV4l2Src:v4l2src1:
Call to TRY_FMT failed for YUYV @ 1280x720: Input/output error

the app shows : there was an error displaying the video ..

The Kamerka app works fine, so it's not a driver issue it seems.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cheese 3.28.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18
Uname: Linux 4.15.0-33-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Aug 24 01:10:51 2018
InstallationDate: Installed on 2018-08-23 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: ASUSTeK Computer Inc. N55SF
RelatedPackageVersions:
 cheese 3.28.0-1ubuntu1
 cheese-common 3.28.0-1ubuntu1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/29/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N55SF.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N55SF
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN55SF.207:bd08/29/2011:svnASUSTeKComputerInc.:pnN55SF:pvr1.0:rvnASUSTeKComputerInc.:rnN55SF:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.family: N
dmi.product.name: N55SF
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kinda 2211 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2018-08-23 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: ASUSTeK Computer Inc. N55SF
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-33-generic root=UUID=f2770e86-a220-4c9a-a3ce-061c8b9f7225 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-33.36-generic 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-33-generic N/A
 linux-backports-modules-4.15.0-33-generic N/A
 linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-33-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/29/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N55SF.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N55SF
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN55SF.207:bd08/29/2011:svnASUSTeKComputerInc.:pnN55SF:pvr1.0:rvnASUSTeKComputerInc.:rnN55SF:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.family: N
dmi.product.name: N55SF
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.

Revision history for this message
Vincent Gerris (vgerris) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1788725

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Vincent Gerris (vgerris) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Vincent Gerris (vgerris) wrote : CRDA.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : IwConfig.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : Lspci.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : Lsusb.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : ProcEnviron.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : ProcModules.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : PulseList.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : RfKill.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : UdevDb.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote : WifiSyslog.txt

apport information

Revision history for this message
Vincent Gerris (vgerris) wrote :

somehow this bug was filed against linux, changed it to cheese (the webcam software) and added missing logfiles, marked as confirmed.

affects: linux (Ubuntu) → cheese (Ubuntu)
Changed in cheese (Ubuntu):
status: Incomplete → Confirmed
Changed in cheese (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
status: Incomplete → Confirmed
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