On Ubuntu 18.04 LTS with Kernel 4.15.0-31-generic #33-Ubuntu the built in touch pad does not work.
But both mouse buttons works (hard press on touchpad).
lsb_release -rd
Description: Ubuntu 18.04.1 LTS
Release: 18.04
dmidecode hardware info:
....
System Information
Manufacturer: Acer
Product Name: Aspire E5-574G
Version: V1.18
....
xinput:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Microsoft Compact Optical Mouse 500 id=11 [slave pointer (2)]
⎜ ↳ ELAN0501:00 04F3:300B Touchpad id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Video Bus id=8 [slave keyboard (3)]
↳ Power Button id=9 [slave keyboard (3)]
↳ Sleep Button id=10 [slave keyboard (3)]
↳ HD WebCam: HD WebCam id=12 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=14 [slave keyboard (3)]
↳ Acer WMI hotkeys id=15 [slave keyboard (3)]
Also a try to compose a udev rule with:
sudo touchpad-edge-detector 106x78 /dev/input/event10
Touchpad ELAN0501:00 04F3:300B Touchpad on /dev/input/event10
Move one finger around the touchpad to detect the actual edges
Kernel says: x [0..3239], y [0..2347]
Touchpad sends: x [0..3239], y [0..2347] --- \
Touchpad sends: x [0..3239], y [0..2347] /^C
Touchpad size as listed by the kernel: 104x73mm
User-specified touchpad size: 106x78mm
Calculated ranges: 3239/2347
Suggested udev rule:
# Acer Aspire E5-574
evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:*
EVDEV_ABS_00=0:3239:31
EVDEV_ABS_01=0:2347:30
EVDEV_ABS_35=0:3239:31
EVDEV_ABS_36=0:2347:30
edited to a file:
/etc/udev/hwdb.d$ cat acer.hwdb
# Acer Aspire E5-574
evdev:name:ELAN0501:00 04F3:300B Touchpad:dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrVvrChassisVersion:*
EVDEV_ABS_00=0:3239:31
EVDEV_ABS_01=0:2347:30
EVDEV_ABS_35=0:3239:31
EVDEV_ABS_36=0:2347:30
and updating the hwdb with the command:
systemd-hwdb update
After this change not even the mouse buttons works.
May you have any suggestions what I can do to fix this problem?
Best regards
Alexander
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mathias 1501 F.... pulseaudio
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7
InstallationDate: Installed on 2018-07-21 (19 days ago)
InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180721)
MachineType: Acer Aspire E5-574G
Package: linux (not installed)
ProcEnviron:
LANGUAGE=
TERM=xterm-256color
PATH=(custom, no user)
LANG=de_AT.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.15.0-31-generic N/A
linux-backports-modules-4.15.0-31-generic N/A
linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 05/25/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.18
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Zoro_SL
dmi.board.vendor: Acer
dmi.board.version: V1.18
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: SKL
dmi.product.name: Aspire E5-574G
dmi.product.version: V1.18
dmi.sys.vendor: Acer
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: mathias 1501 F.... pulseaudio
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=01471360-bc72-4ec9-b9da-8132988e9bb7
InstallationDate: Installed on 2018-07-21 (19 days ago)
InstallationMedia: Kubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180721)
MachineType: Acer Aspire E5-574G
Package: linux (not installed)
ProcEnviron:
LANGUAGE=
TERM=xterm-256color
PATH=(custom, no user)
LANG=de_AT.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-31-generic root=/dev/mapper/ACER-btrfs ro rootflags=subvol=@ priority=low quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-31.33-generic 4.15.18
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-4.15.0-31-generic N/A
linux-backports-modules-4.15.0-31-generic N/A
linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 05/25/2017
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.18
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Zoro_SL
dmi.board.vendor: Acer
dmi.board.version: V1.18
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.18:bd05/25/2017:svnAcer:pnAspireE5-574G:pvrV1.18:rvnAcer:rnZoro_SL:rvrV1.18:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: SKL
dmi.product.name: Aspire E5-574G
dmi.product.version: V1.18
dmi.sys.vendor: Acer
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1786419
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.