USB dies after random time

Bug #1784877 reported by Björn Daase
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Medium
Unassigned

Bug Description

Running Ubuntu 18.04 with the 4.15.0.29 Kernel (the 4.17 line produces several ACPI errors and is not really usable for me) on my DELL XPS 13 always results in randomly ding Bluetooth and camera.
Dmesg gives the following output

[ 1933.132015] xhci_hcd 0000:00:14.0: xHC is not running.
[ 1933.151360] xhci_hcd 0000:00:14.0: xHCI host controller not responding, assume dead
[ 1933.151379] xhci_hcd 0000:00:14.0: HC died; cleaning up
[ 1933.252202] usb 1-5: USB disconnect, device number 4
[ 1933.253443] usb 1-7: USB disconnect, device number 5

Can anybody help?
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: bjoern 2781 F...m pulseaudio
 /dev/snd/controlC0: bjoern 2781 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=UUID=71013368-e9f9-4063-b176-fd9d4a73e524
InstallationDate: Installed on 2018-07-30 (2 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. XPS 13 9370
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-1012-oem root=UUID=c90fb8c4-60da-4893-9121-017657898b1b ro quiet splash resume=/dev/nvme0n1p4 vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-1012.15-oem 4.15.18
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-1012-oem N/A
 linux-backports-modules-4.15.0-1012-oem N/A
 linux-firmware 1.173.1
Tags: bionic
Uname: Linux 4.15.0-1012-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/25/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.0
dmi.board.name: 0F6P3V
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.4.0:bd05/25/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9370
dmi.sys.vendor: Dell Inc.

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1784877

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Björn Daase (invisibleshadowghost) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected bionic
description: updated
Revision history for this message
Björn Daase (invisibleshadowghost) wrote : CRDA.txt

apport information

Revision history for this message
Björn Daase (invisibleshadowghost) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Björn Daase (invisibleshadowghost) wrote : IwConfig.txt

apport information

Revision history for this message
Björn Daase (invisibleshadowghost) wrote : Lspci.txt

apport information

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Björn Daase (invisibleshadowghost) wrote : Lsusb.txt

apport information

Revision history for this message
Björn Daase (invisibleshadowghost) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Björn Daase (invisibleshadowghost) wrote : ProcCpuinfoMinimal.txt

apport information

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Björn Daase (invisibleshadowghost) wrote : ProcEnviron.txt

apport information

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Björn Daase (invisibleshadowghost) wrote : ProcInterrupts.txt

apport information

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Björn Daase (invisibleshadowghost) wrote : ProcModules.txt

apport information

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Björn Daase (invisibleshadowghost) wrote : PulseList.txt

apport information

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Björn Daase (invisibleshadowghost) wrote : RfKill.txt

apport information

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Björn Daase (invisibleshadowghost) wrote : UdevDb.txt

apport information

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Björn Daase (invisibleshadowghost) wrote : WifiSyslog.txt

apport information

Paul White (paulw2u)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Should be the same one as LP: #1763594.

Changed in linux (Ubuntu):
importance: Undecided → Medium
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