After putting my laptop to suspend (lid down), it does not wake up again

Bug #1779704 reported by Nikhil Pinnaparaju
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I am using Ubuntu 16.04. After putting my laptop to suspend (lid down), it does not wake up again. This does not happen when I lock it (windows key + L) it resumes operation on keypress. This has started happening around 1 month ago, I am not exactly sure. This is an Asus K501UW

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
Uname: Linux 4.10.0-041000-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 384.130 Wed Mar 21 03:37:26 PDT 2018
 GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.9)
.tmp.unity_support_test.0:

ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Jul 2 20:22:52 2018
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Since a couple weeks or more
GraphicsCard:
 Intel Corporation Sky Lake Integrated Graphics [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Skylake Integrated Graphics [1043:11e0]
   Subsystem: ASUSTeK Computer Inc. GM107M [GeForce GTX 960M] [1043:11e0]
InstallationDate: Installed on 2016-11-02 (606 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 0bda:57ed Realtek Semiconductor Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. K501UW
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.10.0-041000-generic root=UUID=5e76175a-3add-425a-938f-e3e5c13bd41b ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/30/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K501UW.203
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K501UW
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK501UW.203:bd03/30/2016:svnASUSTeKCOMPUTERINC.:pnK501UW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK501UW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: K501UW
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.83-1~16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.4-0ubuntu1~16.04.2
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Mon Jul 2 20:13:27 2018
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.4-0ubuntu0.7

Revision history for this message
Nikhil Pinnaparaju (nikhil14011999) wrote :
tags: added: suspend-resume
summary: - Xorg freeze
+ After putting my laptop to suspend (lid down), it does not wake up again
affects: xorg (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.18 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18-rc3

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Nikhil Pinnaparaju (nikhil14011999) wrote :

There was no upgrade done. In terms of the update unless a "sudo apt update" counts I don't think anything was done.

Revision history for this message
Nikhil Pinnaparaju (nikhil14011999) wrote :

I was in the process of trying to test the upstream kernel but I don't think I did it completely. However, the problem seems to no longer exist. Could you please check to ensure that the problem no longer seems to continue.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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