Desktop session crash

[Sami Pietila]

If I connect third monitor to my Ubuntu PC, the whole graphical display session crashes. Additionally, the login does not show texts correctly. The texts are mostly missing.

The errors happend with both Wayland and X.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7
ProcVersionSignature: Ubuntu 4.15.0-22.24-generic 4.15.17
Uname: Linux 4.15.0-22-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon May 28 10:15:54 2018
DistUpgraded: 2018-04-25 16:14:35,274 DEBUG Running PostInstallScript: './xorg_fix_proprietary.py'
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [103c:18e4]
 Advanced Micro Devices, Inc. [AMD/ATI] Caicos XTX [Radeon HD 8490 / R5 235X OEM] [1002:6771] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Caicos XTX [Radeon HD 8490 / R5 235X OEM] [103c:90b8]
InstallationDate: Installed on 2016-11-22 (551 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
MachineType: Hewlett-Packard HP EliteDesk 800 G1 TWR
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.15.0-22-generic root=UUID=6c13d412-1c2a-4455-bfe8-351c03c72d2b ro rootflags=subvol=@ quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
Title: Xorg crash
UpgradeStatus: Upgraded to bionic on 2018-04-25 (32 days ago)
dmi.bios.date: 09/09/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: L01 v02.18
dmi.board.asset.tag: CZC3427KBP
dmi.board.name: 18E4
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: CZC3427KBP
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrL01v02.18:bd09/09/2013:svnHewlett-Packard:pnHPEliteDesk800G1TWR:pvr:rvnHewlett-Packard:rn18E4:rvr:cvnHewlett-Packard:ct6:cvr:
dmi.product.family: 103C_53307F G=D
dmi.product.name: HP EliteDesk 800 G1 TWR
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

[Sami Pietila (sampie)]

I can see error messages like this in the log: "CRITICAL: We failed, but the fail whale is dead. Sorry...."

touko 28 10:05:38 elite gsd-clipboard[5250]: gsd-clipboard: Fatal IO error 11 (Resource temporarily unavailable) on X server :0.
touko 28 10:05:38 elite gsd-xsettings[5224]: gsd-xsettings: Fatal IO error 11 (Resource temporarily unavailable) on X server :0.
touko 28 10:05:38 elite unknown[5232]: gsd-wacom: Fatal IO error 11 (Resource temporarily unavailable) on X server :0.
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.Clipboard.desktop' exited with code 1
touko 28 10:05:38 elite unknown[5210]: gsd-power: Fatal IO error 11 (Resource temporarily unavailable) on X server :0.
touko 28 10:05:38 elite gsd-color[5245]: gsd-color: Fatal IO error 11 (Resource temporarily unavailable) on X server :0.
touko 28 10:05:38 elite gnome-shell[5099]: gnome-shell: Fatal IO error 0 (Success) on X server :0.
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.MediaKeys.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.Keyboard.desktop' exited with code 1
touko 28 10:05:38 elite polkitd(authority=local)[1476]: Unregistered Authentication Agent for unix-session:5 (system bus name :1.247, object path /org/freedesktop/PolicyKit1/AuthenticationAge
touko 28 10:05:38 elite gsd-color[2275]: failed to connect to device: Failed to connect to missing device /org/freedesktop/ColorManager/devices/xrandr_Dell_Inc__DELL_U2515H_9X2VY5CG12LL_sami_
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.Shell.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.XSettings.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.Color.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.Wacom.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.Power.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.Clipboard.desktop' exited with code 1
touko 28 10:05:38 elite gnome-control-c[5869]: gnome-control-center: Fatal IO error 11 (Resource temporarily unavailable) on X server :0.
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.MediaKeys.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.Keyboard.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App 'org.gnome.SettingsDaemon.XSettings.desktop' exited with code 1
touko 28 10:05:38 elite gnome-session[4955]: gnome-session-binary[4955]: WARNING: App ...

[penalvch (penalvch)]

Sami Pietila, thank you for reporting this and helping make Ubuntu better.

1) To clarify, did this issue start after an update? If so, which and when precisely?

2) Please provide the ouput of the following terminal command (not manually attach files):
ls -la /var/crash

3) To verify a WORKAROUND, if you install gnome-session-flashback does this crash also?

4) To advise, keep in mind that this issue may be due to upgrade cruft being left behind from your OS upgrade. Hence, testing http://cdimage.ubuntu.com/daily-live/current/ would help rule this out.

[Sami Pietila (sampie)]

Hi Christopher,

Thank you for taking time to look into this issue.

1) No. The issue started when I connected third monitor to my Ubuntu PC. I have not tried 3-monitor setup with previous Ubuntu releases.

2) ls -la /var/crash
total 256020
drwxrwsrwt 1 root whoopsie 366 touko 29 15:03 .
drwxr-xr-x 1 root root 128 tammi 27 2017 ..
-rwxrwxrwx 1 root whoopsie 0 touko 29 15:03 .lock
-rw-r----- 1 sami whoopsie 5969518 touko 25 19:24 _opt_Gitter_linux64_Gitter.1000.crash
-rw-r----- 1 sami whoopsie 28507228 touko 25 19:30 _usr_bin_gnome-shell.1000.crash
-rw-r----- 1 sami whoopsie 50895637 touko 28 09:58 _usr_bin_Xwayland.1000.crash
-rw-r----- 1 sami whoopsie 105541228 touko 25 19:12 _usr_lib_chromium-browser_chromium-browser.1000.crash
-rw-r----- 1 sami whoopsie 71245625 touko 25 19:24 _usr_lib_xorg_Xorg.1000.crash

3) I now did install gnome-session-flashback and rebooted the machine. Even after this, the desktop crashed.

4) I just downloaded and booted to the latest cd-image from the link. Desktop on the cd-image crashed as well with three monitors.

[penalvch (penalvch)]

Sami Pietila:

1) Regarding the crash files, please report these via executing the following at a terminal:
ubuntu-bug _opt_Gitter_linux64_Gitter.1000.crash
ubuntu-bug _usr_bin_gnome-shell.1000.crash
ubuntu-bug _usr_bin_Xwayland.1000.crash
ubuntu-bug _usr_lib_chromium-browser_chromium-browser.1000.crash
ubuntu-bug _usr_lib_xorg_Xorg.1000.crash

The reporting is successful if files with the extension .uploaded are populated after a few minutes.

2) In regard to gnome-session-flashback, at the login screen you clicked the gear, chose GNOME Flashback (Metacity), logged in, didn't launch any programs, connected the third monitor, and then the desktop crashed?

3) As per the sticker of the monitors (not from the Bug Description, or the result of a terminal command), could you please provide the full manufactuer and model?

4) How are you connecting your computer to the monitors?

5) Are you using any dongles/adapters when connecting to the monitors?

6) To confirm a regression, could you please test http://releases.ubuntu.com/xenial/ubuntu-16.04.4-desktop-amd64.iso and advise to the results?

[Sami Pietila (sampie)]

Hi

1) I did run given commands.

2) I rebooted the machine with three monitors connected. I tried with both Metacity and Compiz options which had appeared. Trying to log in resulted crash and returning back to login screen.

3) HP ZR2440, HP 27i, Dell UltraSharp U2515H

4) Monitors are connected with Display port cables. Two of displays are connected to the integrated intel graphics controller. One display is connected to Radeon card.

5) No.

6) The 16.04.4 live cd seems to work just fine with my three monitors.

[Daniel van Vugt (vanvugt)]

Sami,

Please also tell us what bug IDs were created by:
  ubuntu-bug _usr_bin_gnome-shell.1000.crash
  ubuntu-bug _usr_bin_Xwayland.1000.crash
  ubuntu-bug _usr_lib_xorg_Xorg.1000.crash

You might find them here:
  https://bugs.launchpad.net/~/+reportedbugs?orderby=-id&start=0

If you don't then please have a look at https://errors.ubuntu.com/user/ID where ID is the contents of the machine's /var/lib/whoopsie/whoopsie-id file. If you find any relevant crash reports there then please provide links to them here.

[Sami Pietila (sampie)]

Hi,

>Please also tell us what bug IDs were created by:
> ubuntu-bug _usr_bin_gnome-shell.1000.crash
> ubuntu-bug _usr_bin_Xwayland.1000.crash
> ubuntu-bug _usr_lib_xorg_Xorg.1000.crash

I have reported only one bug ID and it is the current bug with id 1773744.

>You might find them here:
> https://bugs.launchpad.net/~/+reportedbugs?orderby=-id&start=0

Of the list entries only #1773744 concerns this issue.

> If you don't then please have a look at https://errors.ubuntu.com/user/ID where ID is the
> contents of the machine's /var/lib/whoopsie/whoopsie-id file. If you find any relevant
> crash reports there then please provide links to them here.

https://errors.ubuntu.com/oops/597cc890-6405-11e8-9899-fa163ed44aae
https://errors.ubuntu.com/oops/35ae4600-6405-11e8-8466-fa163e171d9b
https://errors.ubuntu.com/oops/2a4719ae-6405-11e8-8ec0-fa163e8d4bab

[Daniel van Vugt (vanvugt)]

Thanks Sami.

Although the first error is untraceable, the other two are in fact bug 1731911 and bug 1775747.

Bug 1775747 in particular relates to "sliced" images which is something that happens with large desktops (many monitors). So I suggest we follow that one.