Ubuntu 18.04 Screen, mousepad and keyboard freezing on ACER ASPIRE 7

[Cálcio]

I'm trying run a Live-USB Ubuntu 18.04 in Aspire 7 A715-71G-796T but after booting Touch-pad, keyboard or USB mouse doesn't works. I can move the mouse pointer but I can't click.

Some information:
    Live USB generated by Rufus using GPT to UEFI;
    Fat 32;
    Pen-drive 2 GB;
    BIOS Factory Default.

Hardware:
    Laptop Acer Aspire 7 A715-71G-796T;
    Intel Core i7 7700HQ 2.8GHz;
    NVIDIA GeForce GTX 1050 with 2GB GDDR5 Dedicated VRAM;
    16GB DDR4 RAM Memory;
    256 GB SSD.

PS: I Can't run any command because everything is freezing.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1770406/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Cálcio (calcio-nit)]

I think the problem is a GNOME 3.28 in Ubuntu 18.04. I tried other Linux flavors such as Lubuntu 18.04 and Mint Sylvia (Cinnamon and Mate) and it works fine.

Unfortunately I can't get any message error using Live USB because everything freeze.

[Andrei (morvel)]

Same problem with Acer Aspire 7 A715-71G-523H. I've installed system without starting live Ubuntu. After installation system is loaded, but after entering my password, Ubuntu freezes.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Joe T Kuczek (jkuczek)]

Try disabling the automatic login feature under Settings > Details > Users

[Hieu Do Ngoc (hieudn)]

I have a similar problem. After booting Ubuntu 18.04.1 it works for a few seconds and then freezes, i can move my pointer but that's it, nothing else works except the power button. Im using Acer Aspire 7 A715-71G-52WP

[Sergey Kozlov (skozlov91)]

The same issue with Acer Predator Helious 300.

[Sebastien Bacher (seb128)]

Could you include the journalctl log?

[Cálcio (calcio-nit)]

Hi Sebastien, unfortunately I can't do that. Because like I said before everything freeze after boot. I can't move the mouse, I can't use shortcut, open terminal.

Thanks in advance