Can't find HDMI

[Sigurd Holmen]

The machine cannot find the HDMI port of the computer. It was working fine in version 17.10, but not after upgrading to 18.04. When looking at the graphics part of inxi, it is reporting that modesetting has failed.

command: inxi -G

Graphics: Card: Intel HD Graphics 520
           Display Server: x11 (X.Org 1.19.6 ) driver: FAILED: modesetting
           Resolution: 1920x1080@60.00hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 520 (Skylake GT2)
           version: 4.5 Mesa 18.0.0-rc5

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat May 5 14:27:56 2018
DistUpgraded: 2018-05-05 12:31:36,611 DEBUG icon theme changed, re-reading
DistroCodename: bionic
DistroVariant: ubuntu
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation HD Graphics 520 [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Skylake GT2 [HD Graphics 520] [1025:1094]
InstallationDate: Installed on 2017-10-31 (186 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 0bda:57f3 Realtek Semiconductor Corp.
 Bus 001 Device 003: ID 0489:e0a3 Foxconn / Hon Hai
 Bus 001 Device 002: ID 062a:4101 Creative Labs Wireless Keyboard/Mouse
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire E5-575
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic root=UUID=98508690-a9ad-4456-9e28-f3d867db01e9 ro quiet splash vt.handoff=1
SourcePackage: xorg
UpgradeStatus: Upgraded to bionic on 2018-05-05 (0 days ago)
dmi.bios.date: 04/26/2016
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.04
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Ironman_SK
dmi.board.vendor: Acer
dmi.board.version: V1.04
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.04:bd04/26/2016:svnAcer:pnAspireE5-575:pvrV1.04:rvnAcer:rnIronman_SK:rvrV1.04:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: SKL
dmi.product.name: Aspire E5-575
dmi.product.version: V1.04
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Tue Oct 31 16:01:19 2017
xserver.configfile: default
xserver.errors:
 Failed to load module "fbdev" (module does not exist, 0)
 Failed to load module "vesa" (module does not exist, 0)
 Failed to load module "fbdev" (module does not exist, 0)
 Failed to load module "vesa" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.19.3-1ubuntu1.3
xserver.video_driver: modeset

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

Ubuntu 18.04 (bionic) reached end-of-standard-support on May 31, 2023.

I'm setting the status of this bug to 'Incomplete' as it's not seen any activity for some time. If this is still an issue when using a currently maintained release of Ubuntu then please let us know which one(s) otherwise this bug report can be left to expire in approximately 60 days time.

[Launchpad Janitor (janitor)]

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]