Atheros QCA9565 bluetooth hardware not detected
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
bluez (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
gnome-control-center (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
linux (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
I can't open bluetooth in the setting panel,it's gray.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: bluetooth (not installed)
ProcVersionSign
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 27 12:01:53 2018
InstallationDate: Installed on 2018-03-15 (43 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180307)
InterestingModules: bnep btusb bluetooth
MachineType: Acer TravelMate P257-MG
ProcEnviron:
LANGUAGE=zh_CN:zh
PATH=(custom, no user)
XDG_RUNTIME_
LANG=zh_CN.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/27/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.14
dmi.board.
dmi.board.name: BA50_BH
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.family: BDW
dmi.product.name: TravelMate P257-MG
dmi.product.
dmi.sys.vendor: Acer
hciconfig:
Changed in bluez (Ubuntu): | |
status: | Incomplete → Invalid |
Changed in gnome-control-center (Ubuntu): | |
status: | Incomplete → Invalid |
Changed in linux (Ubuntu): | |
status: | Incomplete → New |
summary: |
- bluetooth cann't open + Atheros QCA9565 bluetooth hardware not detected |
Please try toggling the switch in the header bar to ON (next to the minimize/ maximize/ close buttons).
If that doesn't work then it appears the problem is that the kernel has not detected your bluetooth hardware (see rfkill.txt above).