USB-3/PCIe Root/Thunderbolt fail to load

Bug #1765496 reported by Daegalus
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Medium
Unassigned
Bionic
Invalid
Medium
Unassigned

Bug Description

I have been running 18.04 Beta fine for about a week and a half, but on Monday, after upgrading a bunch of packages and my kernel, My USB-C external monitors no longer work. They worked fine before. I tried downgrading the kernel, but that didn't change anything.

I have attached a full dmesg log from boot, and a dmesg log for repluggig the usb-c cable. the PCIe Root is a Intel Sunrise and the machine is a Dell XPS 13 9360.

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Daegalus (yulian) wrote :
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Daegalus (yulian) wrote :
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Daegalus (yulian) wrote :
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Daegalus (yulian) wrote :
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Daegalus (yulian) wrote :
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Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
tags: added: bionic
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

So booting back into the prior kernel version does not make the bug go away?

Changed in linux (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.16 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.17-rc1/

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
tags: added: kernel-da-key
Revision history for this message
Daegalus (yulian) wrote :

Old kernel did not work (4.13 i believe)

Just installed 4.16 from the mainline builds (went with 4.16 and not 4.16.1-4.16.3

I have attached a new dmesg from the 4.16 kernel if it will help. At the end it has me replugging the cable.

tags: added: kernel-bug-exists-upstream
Revision history for this message
Daegalus (yulian) wrote :

seems to be a firmware/bios issue on the machine, not the kernel.

Changed in linux (Ubuntu Bionic):
status: Incomplete → Invalid
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