Rebooting bionic fails with hardware error on ProLiant DL360 Gen9
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
High
|
Unassigned | ||
Bionic |
Confirmed
|
High
|
Unassigned |
Bug Description
From an ephemeral environment in an HPGen9, the machine fails to reboot when the ephemeral environment is Bionic (it does not fail in Xenial).
Full log from the moment the 'sudo reboot' was executed: https:/
The actual failure is:
[ OK ] Stopped Remount Root and Kernel File Systems.
[ OK ] Reached target Shutdown.
[ OK ] Reached target Final Step.
Starting Reboot...
[ OK ] Stopped Monitoring of LVM2 mirrors,…sing dmeventd or progress polling.
Stopping LVM2 metadata daemon...
[ OK ] Stopped LVM2 metadata daemon.
[ 257.160527] {1}[Hardware Error]: Hardware error from APEI Generic Hardware Error Source: 1
[ 257.160530] {1}[Hardware Error]: event severity: fatal
[ 257.160533] {1}[Hardware Error]: Error 0, type: fatal
[ 257.160534] {1}[Hardware Error]: section_type: PCIe error
[ 257.160536] {1}[Hardware Error]: port_type: 4, root port
[ 257.160541] {1}[Hardware Error]: version: 1.16
[ 257.160544] {1}[Hardware Error]: command: 0x6010, status: 0x0143
[ 257.160546] {1}[Hardware Error]: device_id: 0000:00:01.0
[ 257.160547] {1}[Hardware Error]: slot: 0
[ 257.160548] {1}[Hardware Error]: secondary_bus: 0x03
[ 257.160550] {1}[Hardware Error]: vendor_id: 0x8086, device_id: 0x6f02
[ 257.160552] {1}[Hardware Error]: class_code: 040600
[ 257.160554] {1}[Hardware Error]: bridge: secondary_status: 0x2000, control: 0x0003
[ 257.160556] {1}[Hardware Error]: Error 1, type: fatal
[ 257.160557] {1}[Hardware Error]: section_type: PCIe error
[ 257.160559] {1}[Hardware Error]: port_type: 4, root port
[ 257.160560] {1}[Hardware Error]: version: 1.16
[ 257.160562] {1}[Hardware Error]: command: 0x6010, status: 0x0143
[ 257.160564] {1}[Hardware Error]: device_id: 0000:00:01.0
[ 257.160565] {1}[Hardware Error]: slot: 0
[ 257.160566] {1}[Hardware Error]: secondary_bus: 0x03
[ 257.160567] {1}[Hardware Error]: vendor_id: 0x8086, device_id: 0x6f02
[ 257.160568] {1}[Hardware Error]: class_code: 040600
[ 257.160569] {1}[Hardware Error]: bridge: secondary_status: 0x2000, control: 0x0003
[ 257.160570] Kernel panic - not syncing: Fatal hardware error!
[ 257.200091] Kernel Offset: 0x25400000 from 0xffffffff81000000 (relocation range: 0xffffffff80000
[ 257.815850] ERST: [Firmware Warn]: Firmware does not respond in time.
---
AlsaDevices:
total 0
crw-rw---- 1 root audio 116, 33 Apr 6 17:40 timer
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay': 'aplay'
ApportVersion: 2.20.9-0ubuntu2
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord': 'arecord'
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/timer'] failed with exit code 1:
CRDA: N/A
DistroRelease: Ubuntu 18.04
IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig': 'iwconfig'
MachineType: HP ProLiant DL360 Gen9
NonfreeKernelMo
Package: linux (not installed)
PciMultimedia:
ProcEnviron:
TERM=screen-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=C.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware N/A
RfKill: Error: [Errno 2] No such file or directory: 'rfkill': 'rfkill'
Tags: bionic uec-images
Uname: Linux 4.15.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo video
_MarkForUpload: True
dmi.bios.date: 09/13/2016
dmi.bios.vendor: HP
dmi.bios.version: P89
dmi.board.name: ProLiant DL360 Gen9
dmi.board.vendor: HP
dmi.chassis.type: 23
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:
dmi.product.family: ProLiant
dmi.product.name: ProLiant DL360 Gen9
dmi.sys.vendor: HP
---
AlsaDevices:
total 0
crw-rw---- 1 root audio 116, 1 Apr 6 17:53 seq
crw-rw---- 1 root audio 116, 33 Apr 6 17:53 timer
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay': 'aplay'
ApportVersion: 2.20.9-0ubuntu2
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord': 'arecord'
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
DistroRelease: Ubuntu 18.04
IwConfig: Error: [Errno 2] No such file or directory: 'iwconfig': 'iwconfig'
MachineType: HP ProLiant DL360 Gen9
Package: linux (not installed)
PciMultimedia:
ProcEnviron:
TERM=screen-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=C.UTF-8
SHELL=/bin/bash
ProcFB: 0 mgadrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.173
RfKill: Error: [Errno 2] No such file or directory: 'rfkill': 'rfkill'
Tags: bionic uec-images
Uname: Linux 4.15.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo video
_MarkForUpload: True
dmi.bios.date: 09/13/2016
dmi.bios.vendor: HP
dmi.bios.version: P89
dmi.board.name: ProLiant DL360 Gen9
dmi.board.vendor: HP
dmi.chassis.type: 23
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:
dmi.product.family: ProLiant
dmi.product.name: ProLiant DL360 Gen9
dmi.sys.vendor: HP
---
ApportVersion: 2.20.9-0ubuntu4
Architecture: amd64
DistroRelease: Ubuntu 18.04
Package: linux (not installed)
ProcEnviron:
TERM=screen-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=C.UTF-8
SHELL=/bin/bash
Tags: bionic uec-images
Uname: Linux 4.16.0-
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo video
_MarkForUpload: True
---
ApportVersion: 2.20.9-0ubuntu4
Architecture: amd64
DistroRelease: Ubuntu 18.04
Package: linux (not installed)
ProcEnviron:
TERM=screen-
PATH=(custom, no user)
XDG_RUNTIME_
LANG=C.UTF-8
SHELL=/bin/bash
Tags: bionic uec-images
Uname: Linux 4.16.0-
UnreportableReason: The running kernel is not an Ubuntu kernel
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dialout dip floppy lxd netdev plugdev sudo video
_MarkForUpload: True
description: | updated |
description: | updated |
Changed in linux (Ubuntu): | |
importance: | Undecided → High |
Changed in linux (Ubuntu): | |
status: | Confirmed → In Progress |
Changed in linux (Ubuntu Bionic): | |
status: | Confirmed → In Progress |
Changed in linux (Ubuntu Bionic): | |
status: | In Progress → Incomplete |
Changed in linux (Ubuntu): | |
status: | In Progress → Incomplete |
Changed in linux (Ubuntu): | |
assignee: | Joseph Salisbury (jsalisbury) → nobody |
Changed in linux (Ubuntu Bionic): | |
assignee: | Joseph Salisbury (jsalisbury) → nobody |
Changed in linux (Ubuntu): | |
status: | In Progress → Confirmed |
Changed in linux (Ubuntu Bionic): | |
status: | In Progress → Confirmed |
tags: | added: cscc |
This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1761796
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the Ubuntu Kernel Team.