Ubuntu
xorg-server package

Resolution is stuck at 640x480

Bug #1760721 reported by Diego Angel Osuna Carrasco on 2018-04-02

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	xorg-server (Ubuntu)	Won't Fix	Undecided	Unassigned

Bug Description

This is a fresh install of Xubuntu 17.10. The OS is stuck at 640x480 resolution, this happened since the first boot. I researched and found in forums that xdiagnose provides a workaround by deactivating some graphics at boot, so I installed it and it worked, however, just as a workaround. I can change the resolution now, but the size of apps sometimes takes way more screen space than it should, and the screen flickers randomly. By selecting "inform errors" in xdiagnose I got a pop up message saying the computer is providing 3D by software instead of hardware, I don't know how to fix this, any guidance?
Let me know if you need more information.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: xorg 1:7.7+19ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic i686
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: i386
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
Date: Mon Apr 2 16:30:13 2018
DistUpgraded: Fresh install
DistroCodename: artful
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Silicon Integrated Systems [SiS] 661/741/760 PCI/AGP or 662/761Gx PCIE VGA Display Adapter [1039:6330] (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] 661/741/760 PCI/AGP or 662/761Gx PCIE VGA Display Adapter [1025:0083]
InstallationDate: Installed on 2018-04-02 (0 days ago)
InstallationMedia: Xubuntu 17.10 "Artful Aardvark" - Release i386 (20180105)
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Acer, inc. Aspire 3000
PccardctlIdent:
Socket 0:
   no product info available
PccardctlStatus:
Socket 0:
   no card
ProcEnviron:
LANGUAGE=es_MX:es
PATH=(custom, no user)
LANG=es_MX.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic root=UUID=a37feeb6-1e6a-47c6-b003-a161b5612912 ro quiet splash vt.handoff=7
Renderer: Software
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/20/06
dmi.bios.vendor: Acer
dmi.bios.version: 3A32
dmi.board.name: Lugano M
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: , Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvr3A32:bd02/20/06:svnAcer,inc.:pnAspire3000:pvrNotApplicable:rvnAcer,Inc.:rnLuganoM:rvrNotApplicable:cvn,Inc.:ct1:cvrN/A:
dmi.product.name: Aspire 3000
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.83-1
version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.8-0ubuntu0~17.10.1
version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.8-0ubuntu0~17.10.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.5-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.10.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
xserver.bootTime: Mon Apr 2 16:18:06 2018
xserver.configfile: default
xserver.devices:
input Power Button KEYBOARD, id 6
input Power Button KEYBOARD, id 7
input Sleep Button KEYBOARD, id 8
input AT Translated Set 2 keyboard KEYBOARD, id 9
input SynPS/2 Synaptics TouchPad TOUCHPAD, id 10
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.19.5-0ubuntu2

Tags:

Revision history for this message

Diego Angel Osuna Carrasco (diego.velaryon) wrote on 2018-04-02:

CurrentDmesg.txt Edit (44.7 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.7 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.1 MiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (100.1 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (5.1 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (26.7 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (13.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (752 bytes, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (752 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.1 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (80.9 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (17.6 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (18.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (623 bytes, text/plain; charset="utf-8")
xdpyinfo.txt Edit (59.2 KiB, text/plain; charset="utf-8")
xserver.errors.txt Edit (298 bytes, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-11-16:

Thank you for reporting this bug to Ubuntu.
Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

affects:	xorg (Ubuntu) → xorg-server (Ubuntu)
Changed in xorg-server (Ubuntu):
status:	New → Won't Fix

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