SOLVED - Problem with Lexmark Optra E310: printing system doesn't work

[Carlos Rodriguez]

My printer, Lexmark Optra E310, is configured automatically by the system and it worked perfectly in Linux until now. The Printer is OK, it works perfectly in Windows, but now in Linux everytime I try to print something, whatever it is, it prints the next messages on paper:

ERROR:
configurationerror
OFFENDING COMMAND:
setpagedevice
STACK:
--nostringval--
false
842
595
0
0
842
595
--nostringval--
5

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4ubuntu0.4
ProcVersionSignature: Ubuntu 4.4.0-116.140-generic 4.4.98
Uname: Linux 4.4.0-116-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
Date: Thu Mar 29 19:38:02 2018
Lpstat: device for Lexmark-Optra-E310: usb://Lexmark/Optra%20E310?serial=5163293
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
Papersize: a4
PpdFiles: Lexmark-Optra-E310: Lexmark Optra E310 Foomatic/Postscript (recommended)
ProcEnviron:
 LANGUAGE=es_ES
 TERM=xterm
 PATH=(custom, no user)
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-116-generic root=UUID=6a60c9b5-8fd9-472c-95f2-6fb8dcdd7e1d ro splash quiet vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/19/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.40
dmi.board.name: N68-GS3 UCC
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.40:bd09/19/2011:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnN68-GS3UCC:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

[Carlos Rodriguez (oxidator)]

I forgot to say that the system is fresh installed in oder to do the printing test for this bug report.

Thanks.

[Carlos Rodriguez (oxidator)]

I've installed Debian 9.4.0 with Gnome desktop and CUPS print server to test, and it works OK, so the problem is in Ubuntu.

Thank again.

[Carlos Rodriguez (oxidator)]

I have solved this.

The problem was that Lexmark Optra E310 printer is not supported by Gutenprint project, so the CUPS/Gutenprint system automatically installs a driver for the Lexmark Optra E321, that is a very different printer and it works, or not, depending on document or other circumstances.

The solution was install the original PPD file made for the Optra E310 printer by Lexmark. I attach the file with this message in case it can be helpful for someone with the same problem.

Greetings.