Clean Levels Are All The Same

[KitchM]

When I run hp-clean, whether from the command line to get a GUI or from the HPLIP Status Service, I cannot get any different level of cleaning in the three levels offered. Each selection of Clean gives the exact same output taking the exact same amount of time. That does not seem correct.

The info is Xubuntu 14.04 with the following details:
HP Linux Imaging and Printing System (ver. 3.14.3)
Printer Cartridge Cleaning Utility ver. 4.0
Using device: hp:/usb/Photosmart_C3100_series?serial=CN668B721G04KV

Ran hp-doctor and got this error:
Checking for Deprecated items....
error: This distro (i.e ubuntu 14.04) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):

This is actually not an error because this distro version is still supported.

In any case, the results are:
HP Linux Imaging and Printing System (ver. 3.14.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
error: This distro (i.e ubuntu 14.04) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):

Checking for HPLIP updates....
error: Failed to locate hp-upgrade utility

Checking for Dependencies....
warning: ubuntu-14.04 version is not supported. Using ubuntu-13.10 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-116-generic #140~14.04.1-Ubuntu SMP Fri Feb 16 09:25:20 UTC 2018 GNU/Linux
 Host: jollyroger-99
 Proc: 4.4.0-116-generic #140~14.04.1-Ubuntu SMP Fri Feb 16 09:25:20 UTC 2018 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.14.3
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.14.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
html=/usr/share/doc/hplip-3.14.3
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = hp:/usb/Photosmart_C3100_series?serial=CN668B721G04KV
printer_name = Photosmart-C3100-series
working_dir = .

[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[upgrade]
notify_upgrade = false
last_upgraded_time = 1522083433.77247
pending_upgrade_time = 0

[installation]
date_time = 03/26/2018 13:21:17
version = 3.14.3

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.10 OK -
 network Network-wget OPTIONAL - 1.15 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.18 OK -
 cups CUPS REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 3.0 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10.4 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.6 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10.4 OK -
 cups-devel CUPS-SDK REQUIRED - 1.7.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.7.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.8.4 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.14.3 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.14.3 OK -
 hpmudext IO-Extension REQUIRED - 3.14.3 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.14.3 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.14.3 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/Photosmart_C3100_series?serial=CN668B721G04KV' is a Hewlett-Packard Photosmart_C3100_series all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI Model
  ---------------------------------------- --------------------------
  hp:/usb/Photosmart_C3100_series?serial=C HP Photosmart C3100 series
  N668B721G04KV

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Photosmart-C3100-series
-----------------------
Type: Printer
Device URI: hp:/usb/Photosmart_C3100_series?serial=CN668B721G04KV
PPD: /etc/cups/ppd/Photosmart-C3100-series.ppd
PPD Description: HP Photosmart c3100 Series, hpcups 3.14.3
Printer status: printer Photosmart-C3100-series is idle. enabled since Mon 26 Mar 2018 01:06:09 PM EDT ready to print
Communication status: Good

--------------
| PERMISSION |
--------------

USB Photosmart-C3100-series Required - - OK Node:'/dev/bus/usb/001/006' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues....

Queue(s) configured correctly using HPLIP.

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

More information on Troubleshooting,How-To's and Support is available on http://hplipopensource.com/hplip-web/index.html

[Afshan F (afshan)]

Hi KitchM,

Can you please install the latest 3.18.3 HPLIP Driver from https://developers.hp.com/hp-linux-imaging-and-printing website?
Please let us know if the issue still exists.

Thanks,
Afshan

[KitchM (tech-frontrowcomputer)]

Now it doesn't clean at all; nothing prints out.

Ran hp-doctor again:

HP Linux Imaging and Printing System (ver. 3.18.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.18.3)
Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Checking for Deprecated items....
No Deprecated items are found

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.18.3)
HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies....

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.4.0-116-generic #140~14.04.1-Ubuntu SMP Fri Feb 16 09:25:20 UTC 2018 GNU/Linux
 Host: jollyroger-99
 Proc: 4.4.0-116-generic #140~14.04.1-Ubuntu SMP Fri Feb 16 09:25:20 UTC 2018 GNU/Linux
 Distribution: 12 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.18.3
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.18.3

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.18.3
html=/usr/share/doc/hplip-3.18.3
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.18.3
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1522162723
pending_upgrade_time = 0
latest_available_version = 3.17.10

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/Photosmart_C3100_series?serial=CN668B721G04KV"
printer_...

[KitchM (tech-frontrowcomputer)]

I removed the second printer in CUPS, but nothing happens any different.

What is next step in resolving this problem?

[Afshan F (afshan)]

Hi,

can you please provide the logs here.
Follow the below steps.
1.cups log
path : /var/log/cups/error_log
To enable cups log, go to /etc/cups/cupsd.conf and change loglevel from warn to debug2 in cupsd.conf file and then restart the cups using the command: sudo service cups restart
2. system log
path : /var/log/syslog

Thanks,
Afshan

[KitchM (tech-frontrowcomputer)]

error_log:
E [29/Mar/2018:10:55:51 -0400] Unknown directive JobPrivateAccess on line 83 of /etc/cups/cupsd.conf.
E [29/Mar/2018:10:55:51 -0400] Unknown directive JobPrivateValues on line 84 of /etc/cups/cupsd.conf.
E [29/Mar/2018:10:55:51 -0400] Unknown directive SubscriptionPrivateAccess on line 85 of /etc/cups/cupsd.conf.
E [29/Mar/2018:10:55:51 -0400] Unknown directive SubscriptionPrivateValues on line 86 of /etc/cups/cupsd.conf.
E [29/Mar/2018:11:27:06 -0400] Unknown directive JobPrivateAccess on line 83 of /etc/cups/cupsd.conf.
E [29/Mar/2018:11:27:06 -0400] Unknown directive JobPrivateValues on line 84 of /etc/cups/cupsd.conf.
E [29/Mar/2018:11:27:06 -0400] Unknown directive SubscriptionPrivateAccess on line 85 of /etc/cups/cupsd.conf.
E [29/Mar/2018:11:27:06 -0400] Unknown directive SubscriptionPrivateValues on line 86 of /etc/cups/cupsd.conf.

After doing the steps indicated, this is the result:
E [29/Mar/2018:10:55:51 -0400] Unknown directive JobPrivateAccess on line 83 of /etc/cups/cupsd.conf.
E [29/Mar/2018:10:55:51 -0400] Unknown directive JobPrivateValues on line 84 of /etc/cups/cupsd.conf.
E [29/Mar/2018:10:55:51 -0400] Unknown directive SubscriptionPrivateAccess on line 85 of /etc/cups/cupsd.conf.
E [29/Mar/2018:10:55:51 -0400] Unknown directive SubscriptionPrivateValues on line 86 of /etc/cups/cupsd.conf.
E [29/Mar/2018:11:27:06 -0400] Unknown directive JobPrivateAccess on line 83 of /etc/cups/cupsd.conf.
E [29/Mar/2018:11:27:06 -0400] Unknown directive JobPrivateValues on line 84 of /etc/cups/cupsd.conf.
E [29/Mar/2018:11:27:06 -0400] Unknown directive SubscriptionPrivateAccess on line 85 of /etc/cups/cupsd.conf.
E [29/Mar/2018:11:27:06 -0400] Unknown directive SubscriptionPrivateValues on line 86 of /etc/cups/cupsd.conf.
I [29/Mar/2018:12:51:56 -0400] Listening to [v1.::1]:631 (IPv6)
I [29/Mar/2018:12:51:56 -0400] Listening to 127.0.0.1:631 (IPv4)
I [29/Mar/2018:12:51:56 -0400] Listening to /var/run/cups/cups.sock (Domain)
d [29/Mar/2018:12:51:56 -0400] cupsdAddLocation: Added location "/"
d [29/Mar/2018:12:51:56 -0400] cupsdAddLocation: Added location "/admin"
d [29/Mar/2018:12:51:56 -0400] cupsdAddLocation: Added location "/admin/conf"
d [29/Mar/2018:12:51:56 -0400] cupsdAddName(loc=0x561512ad1600, name="@SYSTEM")
d [29/Mar/2018:12:51:56 -0400] cupsdAddPolicyOp(p=0x561512ad18e0, po=(nil), op=5(Create-Job))
d [29/Mar/2018:12:51:56 -0400] cupsdAddPolicyOp(p=0x561512ad18e0, po=0x561512ad2450, op=2(Print-Job))
d [29/Mar/2018:12:51:56 -0400] cupsdAddPolicyOp(p=0x561512ad18e0, po=0x561512ad2450, op=3(Print-URI))
d [29/Mar/2018:12:51:56 -0400] cupsdAddPolicyOp(p=0x561512ad18e0, po=0x561512ad2450, op=4(Validate-Job))
d [29/Mar/2018:12:51:56 -0400] cupsdAddPolicyOp(p=0x561512ad18e0, po=(nil), op=6(Send-Document))
d [29/Mar/2018:12:51:56 -0400] cupsdAddName(loc=0x561512ad2620, name="@OWNER")
d [29/Mar/2018:12:51:56 -0400] cupsdAddName(loc=0x561512ad2620, name="@SYSTEM")
d [29/Mar/2018:12:51:56 -0400] cupsdAddPolicyOp(p=0x561512ad18e0, po=0x561512ad2620, op=7(Send-URI))
d [29/Mar/2018:12:51:56 -0400] cupsdAddPolicyOp(p=0x561512ad18e0, po=0x561512ad2620, op=c(Hold-Job))
d [29/Mar/2018:12:51:56 -0400] cupsdAddPolicyOp(p=0x561512ad18e0,...

[KitchM (tech-frontrowcomputer)]

syslog

[KitchM (tech-frontrowcomputer)]

Bump

[KitchM (tech-frontrowcomputer)]

Afshan F , do you need any other info here?

[KitchM (tech-frontrowcomputer)]

Does anyone have a solution to this problem?