package linux-image-4.13.0-37-generic 4.13.0-37.42 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2

[Matthew Gann]

Ran software update, which hung on DKMS processing for linux kernel upgrade

ProblemType: Package
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-37-generic 4.13.0-37.42
ProcVersionSignature: Ubuntu 4.13.0-36.40-generic 4.13.13
Uname: Linux 4.13.0-36-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1410 F.... pulseaudio
                      mgann 1799 F.... pulseaudio
Date: Wed Mar 14 10:16:22 2018
ErrorMessage: subprocess installed post-installation script returned error exit status 2
InstallationDate: Installed on 2018-03-09 (4 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)
MachineType: ASUSTeK COMPUTER INC. GL703VD
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic.efi.signed root=UUID=4214ac83-5fc5-473a-a9ea-0f7b7c7a9291 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.6, Python 3.6.3, python3-minimal, 3.6.3-0ubuntu2
PythonDetails: /usr/bin/python2.7, Python 2.7.14, python-minimal, 2.7.14-2ubuntu1
RelatedPackageVersions: grub-pc N/A
SourcePackage: linux
Title: package linux-image-4.13.0-37-generic 4.13.0-37.42 failed to install/upgrade: subprocess installed post-installation script returned error exit status 2
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/03/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GL703VD.304
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GL703VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGL703VD.304:bd10/03/2017:svnASUSTeKCOMPUTERINC.:pnGL703VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL703VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: GL
dmi.product.name: GL703VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[Sledgez (bryan-internalfx)]

Package install was hung for a long time.

---

E: dpkg was interrupted, you must manually run 'sudo dpkg --configure -a' to correct the problem.
bmorris@ifx-laptop:~/ownCloud/projects/pageflo$ sudo dpkg --configure -a
Setting up linux-image-4.13.0-37-generic (4.13.0-37.42) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
The link /initrd.img is a dangling linkto /boot/initrd.img-4.13.0-37-generic
vmlinuz(/boot/vmlinuz-4.13.0-37-generic
) points to /boot/vmlinuz-4.13.0-37-generic
 (/boot/vmlinuz-4.13.0-37-generic) -- doing nothing at /var/lib/dpkg/info/linux-image-4.13.0-37-generic.postinst line 491.
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal 4.13.0-37-generic /boot/vmlinuz-4.13.0-37-generic
run-parts: executing /etc/kernel/postinst.d/dkms 4.13.0-37-generic /boot/vmlinuz-4.13.0-37-generic
^CFailed to process /etc/kernel/postinst.d at /var/lib/dpkg/info/linux-image-4.13.0-37-generic.postinst line 1052.
dpkg: error processing package linux-image-4.13.0-37-generic (--configure):
 subprocess installed post-installation script returned error exit status 2
Setting up linux-headers-4.13.0-37-generic (4.13.0-37.42) ...
Examining /etc/kernel/header_postinst.d.
run-parts: executing /etc/kernel/header_postinst.d/dkms 4.13.0-37-generic /boot/vmlinuz-4.13.0-37-generic
^CFailed to process /etc/kernel/header_postinst.d at /var/lib/dpkg/info/linux-headers-4.13.0-37-generic.postinst line 110.

[Matthew Gann (mgannprc)]

Killing the main plymouth server process allowed the installation to proceed.

[Salvador Diaz (salvadordiaz)]

@jsalisbury

sudo apt-get install -f hangs in the same way, so the other commands are impossible to execute.

[Salvador Diaz (salvadordiaz)]

`sudo apt-get install -f ` hangs so marking this as Confirmed

[Søren Krum (sdkrum)]

Not nice as i am now not able to install anything via apt-get... Maybe the importance should be adjusted.

[PipeManMusic (pipemanmusic)]

I'm confirming that I am experiencing the same issue and the suggested fix is not fixing it. Still hangs and now I can't install any software.

[Søren Krum (sdkrum)]

Any workaround to get apt-get going again? My computer renders a kind of useless. I just started to set it up, so most of the software i need is missing...

[PipeManMusic (pipemanmusic)]

I was able to run "sudo apt-get upgrade -f" to fix the issue. Not sure what changed but this bug is fixed for me.

[Søren Krum (sdkrum)]

I cannot confirm that for my installation:

$ sudo apt-get upgrade -f
[sudo] password for s:
E: dpkg was interrupted, you must manually run 'sudo dpkg --configure -a' to correct the problem.
$ sudo dpkg --configure -a
Setting up linux-image-4.13.0-37-generic (4.13.0-37.42) ...
Running depmod.
update-initramfs: deferring update (hook will be called later)
The link /initrd.img is a dangling linkto /boot/initrd.img-4.13.0-37-generic
vmlinuz(/boot/vmlinuz-4.13.0-37-generic
) points to /boot/vmlinuz-4.13.0-37-generic
 (/boot/vmlinuz-4.13.0-37-generic) -- doing nothing at /var/lib/dpkg/info/linux-image-4.13.0-37-generic.postinst line 491.
Examining /etc/kernel/postinst.d.
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal 4.13.0-37-generic /boot/vmlinuz-4.13.0-37-generic
run-parts: executing /etc/kernel/postinst.d/dkms 4.13.0-37-generic /boot/vmlinuz-4.13.0-37-generic

there it is hanging now for some half an hour....

[Violet Feng (violetzijing)]

The hanging issue has been fixed somehow. And I can run update and upgrade. Even reboot is fine.

[Søren Krum (sdkrum)]

Negative for me... still hanging...

[Minjun (xi-minjun)]

I meet the exactly the same problem.

The most frustrating thing is that event uninstalling this package will trigger the "postinst" action, and it will keeps running "dkms blah blah " and hangs.

The "apt remove" command doesn't help to me.

[Søren Krum (sdkrum)]

Seems to be fixed now, ie after i run

$ sudo dpkg --configure -a

everything seems to fall in place again. Found even a newer kernel (38) and installed it.

So, from my side this case can be closed.