Missing IP address info in Gnome Network Indicator pulldown

Bug #1754691 reported by Damiön la Bagh
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Opinion
Undecided
Unassigned

Bug Description

In order to support end-users using Ubuntu over the telephone it is often necessary to request the user to tell you their IP address. In previous versions of ubuntu it was in two clicks Network, Network Status.

For some reason this information is no longer available in 18.04LTS Beta 1. This makes it very difficult to support.

It is unreasonable and not-secure for end users to be opening the terminal to identify the IP address. Even if that is how Windows does it, Ubuntu has always been better on supportability.

Steps to reproduce:
Click the combined Network, Volume, Power indicator dropdown
Click Wired Connected
Click Wired Settings

No IP, MAC, Gateway information shown. No useful information at all in fact.

What should happen:
Click the Network Icon
Click Network Information
A dialog box (that you can copy paste from) with all the network information IP, MAC, Gateway are shown.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: gnome-shell-extension-appindicator 18.04
ProcVersionSignature: Ubuntu 4.15.0-10.11-generic 4.15.3
Uname: Linux 4.15.0-10-generic x86_64
ApportVersion: 2.20.8-0ubuntu10
Architecture: amd64
CasperVersion: 1.389
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 9 14:42:16 2018
Dependencies:

LiveMediaBuild: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180309)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=nl_NL.UTF-8
 SHELL=/bin/bash
SourcePackage: gnome-shell-extension-appindicator
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Damiön la Bagh (kat-amsterdam) wrote :
affects: gnome-shell-extension-appindicator (Ubuntu) → gnome-shell (Ubuntu)
Revision history for this message
Jeremy Bícha (jbicha) wrote :

Click the gear button in Network Settings to see the IP address.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

An IP address is specific to a network interface, so one machine can have many IP addresses. This is probably why the IP address information is hidden behind the gear button for each network interface.

I agree this interface is unexpected after using Unity, but it does make good design sense.

To see it go: Settings > Network > click on the gear button

Changed in gnome-shell (Ubuntu):
status: New → Opinion
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