Builtin touchpad is not seen in 'DELL Latitude E5550' after the reboot during update.

Bug #1754621 reported by Anna Nikiforovskaya
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

After an unexpected reboot, cursor disappeared. The only thing, which helped -- typing

gsettings set org.gnome.settings-daemon.plugins.cursor active false

and rebooting again. However, cursor now doesn't move with a touchpad. I have found this https://wiki.ubuntu.com/DebuggingTouchpadDetection. I have checked, if cursor moves with a mouse and it does. And there's no touchpad in /proc/bus/input/devices. So, I was recommended there to put it here as a bug.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-143-generic 3.13.0-143.192
ProcVersionSignature: Ubuntu 3.13.0-143.192-generic 3.13.11-ckt39
Uname: Linux 3.13.0-143-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.27
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Unity
Date: Fri Mar 9 13:37:03 2018
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-trusty-amd64-20140620-0
HibernationDevice: RESUME=UUID=84feb423-aad7-4d48-bf01-2631937bc0e2
InstallationDate: Installed on 2016-04-22 (685 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20140620-04:25
MachineType: Dell Inc. Latitude E5550
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-143-generic root=UUID=c6bfbf1a-d3f5-4a1b-9de8-728f56bc9c6d ro quiet splash pcie_aspm=force radeon.modeset=0 nouveau.modeset=0 video.use_native_backlight=1 video.use_native_backlight=1 vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-143-generic N/A
 linux-backports-modules-3.13.0-143-generic N/A
 linux-firmware 1.127.24
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/11/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 0THWR2
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd01/11/2016:svnDellInc.:pnLatitudeE5550:pvr:rvnDellInc.:rn0THWR2:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E5550
dmi.sys.vendor: Dell Inc.

Revision history for this message
Anna Nikiforovskaya (javanochka) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.16 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16-rc4

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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