Ubuntu 17.10 freezes randomly

14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Low
Unassigned

Bug Description

Hello, since I had Fedora 26 and it froze, same happened to Fedora 27. So I thought was Fedora the issue. Then I cleaned it and installed Ubuntu 17.10 instead. Sadly the issue did not go away.

Checking online I tried changing Wayland = false in the /etc/gdm3/custom.conf package (didn't work)
I tried to reinstall the NVidia packages: sudo apt install nvidia-384/5 (didn't work)
I tried with logging in not using wayland, but I can not log in with anything else than GNOME or GNOME CLASSIC otherwise the system justs reboots immediately after the log in.

I guess you have all my details. ASUS computer, Ubuntu 64bits. Hope you can find what I did not.
Thanks in advance for any help!

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-36-generic 4.13.0-36.40
ProcVersionSignature: Ubuntu 4.13.0-36.40-generic 4.13.13
Uname: Linux 4.13.0-36-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mazzespazze 1344 F.... pulseaudio
Date: Sun Mar 4 12:00:14 2018
InstallationDate: Installed on 2018-02-21 (10 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)
MachineType: ASUSTeK COMPUTER INC. X550CC
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic.efi.signed root=UUID=971f0465-f1c3-479b-8003-9363aa3899bc ro quiet splash vt.handoff=7
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-36-generic N/A
 linux-backports-modules-4.13.0-36-generic N/A
 linux-firmware 1.169.3
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/19/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X550CC.214
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X550CC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550CC.214:bd07/19/2013:svnASUSTeKCOMPUTERINC.:pnX550CC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550CC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X550CC
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
https://duckduckgo.com/?q=ubuntu+17.10+freezes&t=canonical&ia=web (mazzespazze) wrote :
Revision history for this message
Seth Arnold (seth-arnold) wrote :

Hello, your logs have more complaints about firmware errors than I'm accustomed to seeing. Wild guess, maybe try the firmware test suite package 'fwts' or 'fwts-frontend' on your system. Maybe your hardware vendor has updated BIOS you can try?

Thanks

information type: Private Security → Public
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
tags: added: bios-outdated-300
Revision history for this message
penalvch (penalvch) wrote :

Matteo:

1) Could you please post the output of the following terminal command (not manually attach files):
ls -la /var/crash

2) Could you please post the output of the following terminal command:
sudo cat /var/lib/whoopsie/whoopsie-id

3) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

4) To see if this is already resolved in Ubuntu, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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