Ubuntu MATE Welcome and Software Boutique white window when using VirtualBox

[BertN45]

Running Ubuntu Mate 17.10 in Virtualbox 5.2.6 result in empty windows if I run Ubuntu Mate with 3D acceleration enabled in Virtualbox. If I disable 3D acceleration everything works fine. The animation during the ubuntu-mate-welcome start-up is incompatible with Virtualbox 3D acceleration.

[Martin Wimpress  (flexiondotorg)]

I can't reproduce this issue.

[BertN45 (bertnijhof)]

Additional information the screenshot.

[BertN45 (bertnijhof)]

The syslog file

[BertN45 (bertnijhof)]

If you need any additional information I will provide it.

[Launchpad Janitor (janitor)]

[Expired for ubuntu-mate-welcome (Ubuntu) because there has been no activity for 60 days.]

[Finbarr Cnaipe (finbarr.cnaipe)]

Toshiba Satellite 1135 Laptop...older machine:
Intel 2.0GHz Mobile Celeron CPU
1GB RAM
Intel 82852/855GM Graphics. Kernel module is i915,intelfb.
32bit Ubuntu-Mate.

Older machine, so that is the primary reason Ubuntu-Mate 32bit was selected...to create a working, viable box using older/obsolete laptop.

After Ubuntu-mate clean install CD 16.04, Welcome and Software Boutique work as expected.

After Upgrade 16.04 to latest auto-updates, Welcome & Software Boutique give blank screens.

After Ubuntu-mate clean install CD 18.04, Welcome and Software Boutique give blank screens.

I'm on 18.04 at this point, so not going to downgrade back to 16.04.

So far, this issue appears to be isolated to Welcome and Software Boutique.

Uninstalled: snap remove ubuntu-mate-welcome
Reinstalled: snap install ubuntu-mate-welcome --classic

No joy.

Don't really care so much about Welcome, but would appreciate being able to use Software Boutique.

Other than this issue, Ubuntu-mate works very well on Toshiba Satellite 1135, and has fully extended it's useful life for my purposes.

As I say, I've seen some posts on Ubuntu-mate and Ubuntu forums with folks reporting this issue. However, I have not seen any solutions posted that work (or sometimes even apply) to this situation.

Is there an older version (as in the version in 16.04 Install CD) that can be installed? Is there a fix for the latest version?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Alex Santos (santoscork)]

In my case, I installed Ubuntu Mate 32-bit from DVD. The title of the disc is "Ubuntu-MATE 18.04.1 LTS i38."

This is on an iMac 4,1 machine, a coreduo 2.0GHz, 2GB RAM and a 256MB video card. All details are attached.

Here is a summary of the steps to reproduce the issue.
1) Erase and install Ubuntu Mate using the minimal install option without updating while installing. (it is the only OS on the said computer)
2) Restart after the install and update the software as per defaults
3) Restart after the updates
4) Welcome Screen works as expected both before and after the software updates
5) Software Boutique works as expected only before the software updates*

*It is worth noting that as I write this the Software Boutique Window does display the coat hangers and eventually displays the top bar of icons but then goes all white.

I hope the attached report helps further diagnose the issue. I don't know what else might be needed but if more data needs to be captured via the terminal or otherwise please don't hesitate to let me know.

Kind regards
-Alex

[Eugene86 (eugene86)]

I've got the same issue right now. Ubuntu Mate 18.04.1 LTS amd64 on MacOSX. VirtualBox 5.2.12