[rtl8723be] Bluetooth does not start (and also recurring "pcieport 0000:00:1c.5: PCIe Bus Error: ")

[Laur]

Bluetooth does not start turn it on and notting happens
i have an asus x541uv with rtl8723be its wifi and bluetooth in 1 bord wifi works

14:14:27 kernel: pcieport 0000:00:1c.5: [ 0] Receiver Error (First)
14:14:27 kernel: pcieport 0000:00:1c.5: device [8086:9d15] error status/mask=00000001/00002000
14:14:27 kernel: pcieport 0000:00:1c.5: PCIe Bus Error: severity=Corrected, type=Physical Layer, id=00e5(Receiver ID)
14:14:27 kernel: pcieport 0000:00:1c.5: [ 0] Receiver Error (First)
14:14:27 kernel: pcieport 0000:00:1c.5: device [8086:9d15] error status/mask=00000001/00002000
14:14:27 kernel: pcieport 0000:00:1c.5: PCIe Bus Error: severity=Corrected, type=Physical Layer, id=00e5(Receiver ID)
14:14:27 bluetoothd: Failed to set mode: Failed (0x03)
14:14:26 kernel: pcieport 0000:00:1c.5: [ 0] Receiver Error (First)
14:14:19 kernel: Bluetooth: hci0 urb ffff9b2d21447180 failed to resubmit (113)
14:14:17 kernel: pcieport 0000:00:1c.5: [ 0] Receiver Error (First)
14:14:11 pulseaudio: [pulseaudio] pid.c: Daemon already running.
14:14:07 kernel: pcieport 0000:00:1c.5: [ 0] Receiver Error (First)
14:13:59 lightdm: PAM adding faulty module: pam_kwallet5.so

lsb_release -rd
Description: Ubuntu 17.10
Release: 17.10
root@Laurentiu:/home/laufer# apt-cache policy bluez
bluez:
  Installed: 5.46-0ubuntu3
  Candidate: 5.46-0ubuntu3
  Version table:
 *** 5.46-0ubuntu3 500
        500 http://ro.archive.ubuntu.com/ubuntu artful/main amd64 Packages
        100 /var/lib/dpkg/status
root@Laurentiu:/home/laufer#

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: bluez 5.46-0ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-32.35-generic 4.13.13
Uname: Linux 4.13.0-32-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
Date: Mon Feb 5 15:00:42 2018
InstallationDate: Installed on 2018-02-04 (0 days ago)
InstallationMedia: Ubuntu-Budgie 17.10 "Artful Aardvark" - Release amd64 (20180106)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: ASUSTeK COMPUTER INC. X541UVK
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-32-generic.efi.signed root=UUID=87b1ca1a-1586-47e4-83a2-c81e7e67ca79 ro quiet splash vt.handoff=7
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/05/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X541UVK.304
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X541UVK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX541UVK.304:bd07/05/2017:svnASUSTeKCOMPUTERINC.:pnX541UVK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX541UVK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X541UVK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
hciconfig:
 hci0: Type: Primary Bus: USB
  BD Address: 64:6E:69:20:D4:7E ACL MTU: 820:8 SCO MTU: 255:16
  DOWN
  RX bytes:1225 acl:0 sco:0 events:122 errors:0
  TX bytes:23230 acl:0 sco:0 commands:124 errors:0

[Laur (laufer07)]

im new at ubuntu but i like it more then windows10 and since i cant install windows 7 dude to leptop restrictions this is better:D all the support is apreciated

[Daniel van Vugt (vanvugt)]

It appears you have recurring "pcieport" errors in your kernel log (see CurrentDmesg.txt and JournalErrors.txt).

This looks like a hardware fault (I've had the same issue myself... with a faulty PCIe card slot). But in case it's not a hardware fault, let's start by assigning the issue to the Linux kernel.

P.S. You will also need to have package 'linux-firmware' installed. So in case that makes a difference, please try 'sudo apt install linux-firmware' and then reboot.

[Kai-Heng Feng (kaihengfeng)]

Please try latest mainline kernel, the btusb issue might gets fixed.

[Daniel van Vugt (vanvugt)]

That means downloading and installing packages from here:

http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D

or more specifically, try installing these three packages together:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15.1/linux-headers-4.15.1-041501_4.15.1-041501.201802031831_all.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15.1/linux-headers-4.15.1-041501-generic_4.15.1-041501.201802031831_amd64.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15.1/linux-image-4.15.1-041501-generic_4.15.1-041501.201802031831_amd64.deb

[Laur (laufer07)]

hi i did all of the instruction but no change i install the 16 version and 17 i try different versions and flavors of ubuntu and no change and i went back to windows 10 and the bluetooth is fully operational in windows but the pci error still persists so il send it to the warranty since the laptop is 1 month old

[Laur (laufer07)]

hi so after a talk with the asus support the error is driver related
now out of curiosity i changed the wifi card added the rtl8723be from x541u to an old asus k52n
wifi works on the card blue tooth pairs but does not connect
how can i add log data from my old pc im still running ubuntu on it since its great as a file server and to watch movies on the tv

[Daniel van Vugt (vanvugt)]

Laur, if you have changed the wifi card then please open a new bug for that.

To avoid confusion we need each bug to be about one particular wifi card.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]