No sound when connecting headphones or external speakers to my laptop [TravelMate P648-M, Intel Skylake HDMI, Digital Out, HDMI] No sound at all
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
alsa-driver (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
The sound works fine except when I connect either speakers or headphones (stereo jack) to my laptop, then there is no sound. When I disconnect them it sounds normal. I checked the alsamixer, no channel is muted. The system doesn't seem to notice that I have plugged something in, since the sound settings "output" does not change to "speakers" or similar (as it did in my old computer).
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+
ProcVersionSign
Uname: Linux 4.4.0-112-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: Unity
Date: Sun Feb 4 15:04:14 2018
InstallationDate: Installed on 2017-07-20 (199 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
PackageArchitec
SourcePackage: alsa-driver
Symptom: audio
Symptom_
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_
USER PID ACCESS COMMAND
/dev/snd/pcmC0D0p: banchsm 1679 F...m pulseaudio
/dev/snd/
Symptom_Jack: Digital Out, HDMI
Symptom_Type: No sound at all
Title: [TravelMate P648-M, Intel Skylake HDMI, Digital Out, HDMI] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/22/2016
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.13
dmi.board.
dmi.board.name: BAD40_SL
dmi.board.vendor: Acer
dmi.board.version: V1.13
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.
dmi.modalias: dmi:bvnInsydeCo
dmi.product.name: TravelMate P648-M
dmi.product.
dmi.sys.vendor: Acer