Freezes XPS 13

[AhronZombi]

This kernel boots on the XPS 13 but in less than a minute it hard freezes

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-31-generic 4.13.0-31.34
ProcVersionSignature: Ubuntu 4.13.0-25.29-generic 4.13.13
Uname: Linux 4.13.0-25-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ahron 2235 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Jan 24 22:41:26 2018
InstallationDate: Installed on 2018-01-04 (20 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
MachineType: Dell Inc. XPS 13 9360
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-25-generic.efi.signed root=UUID=5b8ac06d-8cf5-4417-85d2-df12f2d0dc30 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-25-generic N/A
 linux-backports-modules-4.13.0-25-generic N/A
 linux-firmware 1.169.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/12/2017
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.5.0
dmi.board.name: 0PVG6D
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.5.0:bd12/12/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0PVG6D:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: XPS
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.

[AhronZombi (ahron)]

Please fix before next kernel release

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc9

[AhronZombi (ahron)]

The previous kernel was fine and going back to it I'm fine. That is all I know.

[Jacco van Ossenbruggen (jrvosse)]

I've no problems running 4.13.0-25-generic on my XPS 13 with Ubuntu 17.10

I first noticed the freeze during boot after an upgrade to
4.13.0-30-generic. Updates to
4.13.0-31-generic and just now to
4.13.0-32-generic (4.13.0-32.35) did not help to fix the problem.

Booting with all these kernels freezes pretty quickly.

[porl (sheean)]

Same problem for me with XPS 15 (9550). 4.13.0-25 has no problems, upgraded to 4.13.0-31 and hard-freezes in a minute or so. Currently trying to upgrade to 4.13.0-32 to test.

Since it is a hard freeze, is there any file I can check for a log after booting into the previous (4.13.0-25) kernel?

[Shaun Newcomer (realflowgrow)]

Confirmed that 4.15.0-041500-lowlatency fixes the problem on an XPS 13 9360.

[Jacco van Ossenbruggen (jrvosse)]

Confirming that 4.15.0-041500rc9-generic fixes the problem on my XPS-13-9350.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the proposed kernel and post back if it resolves this bug?
See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed.

Thank you in advance!

[Yannick (yannick555-deactivatedaccount)]

If bug https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe/+bug/1760272?comments=all is a duplicate of this one, then I made two useful tests:

- Kernel 4.15.0-041500-generic (from http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15/) works fine.

- proposed kernel (linux-image-generic/artful-proposed,now 4.13.0.38.41 amd64) also freezes during boot.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]