Kernel 4.13.0-26.29~16.04.2 Causing Crash

Bug #1742603 reported by halw
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
High
Unassigned

Bug Description

Upgraded kernel to 4.13.0-26.29~16.04.2 and Cinnamon crashed while display was way off. As you can see in the system specs below, I booted into kernel 4.10 and all is well

System: Host: Z97X-UD3H-BK Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine: System: Gigabyte product: Z97X-UD3H-BK
           Mobo: Gigabyte model: Z97X-UD3H-BK-CF v: x.x
           Bios: American Megatrends v: F8 date: 09/19/2015
CPU: Quad core Intel Core i5-4690 (-MCP-) cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 28000
           clock speeds: max: 3900 MHz 1: 897 MHz 2: 830 MHz 3: 1291 MHz
           4: 1061 MHz
Graphics: Card-1: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller
           bus-ID: 00:02.0
           Card-2: NVIDIA GM206 [GeForce GTX 950] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
           Resolution: 2560x1440@59.95hz
           GLX Renderer: GeForce GTX 950/PCIe/SSE2
           GLX Version: 4.5.0 NVIDIA 378.13 Direct Rendering: Yes
Audio: Card-1 Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:03.0
           Card-2 NVIDIA Device 0fba driver: snd_hda_intel bus-ID: 01:00.1
           Card-3 Intel 9 Series Family HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-4 Logitech HD Webcam C910 driver: USB Audio usb-ID: 003-003
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network: Card-1: Intel Ethernet Connection I217-V
           driver: e1000e v: 3.2.6-k port: f080 bus-ID: 00:19.0
           IF: eno1 state: down mac: <filter>
           Card-2: Qualcomm Atheros AR93xx Wireless Network Adapter
           driver: ath9k bus-ID: 05:00.0
           IF: wlp5s0 state: up mac: <filter>
Drives: HDD Total Size: 2490.5GB (1.1% used)
           ID-1: /dev/sda model: Crucial_CT240M50 size: 240.1GB
           ID-2: /dev/sdb model: Samsung_SSD_850 size: 250.1GB
           ID-3: /dev/sdc model: WDC_WD1002FAEX size: 1000.2GB
           ID-4: /dev/sdd model: WDC_WD10EFRX size: 1000.2GB
Partition: ID-1: / size: 23G used: 14G (63%) fs: ext4 dev: /dev/sdb1
           ID-2: /home size: 202G used: 6.5G (4%) fs: ext4 dev: /dev/sdb3
           ID-3: swap-1 size: 5.12GB used: 0.00GB (0%) fs: swap dev: /dev/sdb2
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 29.8C mobo: 27.8C gpu: 0.0:33C
           Fan Speeds (in rpm): cpu: N/A
Info: Processes: 218 Uptime: 29 min Memory: 1263.6/32009.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1742603

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: zesty
Revision history for this message
halw (wolfehl) wrote :

Unable to run following command: apport-collect 1742603

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc7

Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: kernel-da-key
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Before testing mainline, can you see if this bug exists in 4.13.0-21, which does not have the PTI patches? It can be downloaded from:

https://launchpad.net/~canonical-kernel-team/+archive/ubuntu/ppa/+build/13870500

Notes, you need to install both the linux-image and linux-image-extra .deb packages to test the kernel.

tags: added: pti
Revision history for this message
halw (wolfehl) wrote :

Same issue with kernel 4.13.0-21

Revision history for this message
Benedict Brown (benedictbrown1) wrote :

I am seeing the same problem I think. The system crashes on boot in kernel 4.13.0-26-generic in Ubuntu , but boots fine on 4.10.0=42-generic. I have a Dell Precision T3600 with a Xeon E5-1620 CPU. ecause the system doesn't boot (even in recovery mode), I cannot run apport-bug to file detailed logs. I can upload a screenshot of the crash if necessary.

What I can report from memory is that the crash comes from dereferencing a NULL. On my most recent attempt, the last [Ok] message before the crash related to the sound card, and another one comes up after the error message related to the keyboard. Then everything freezes. I have no reason to believe that either of these modules is actually the culprit.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :
Revision history for this message
Benedict Brown (benedictbrown1) wrote :

My colleague who handles IT for the department and has been seeing this on multiple computers reports the following:

I tried the mainline kernel 4.15-rc8 , no joy. Still getting the NULL pointer Oops error.

Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

I'd like to perform a bisect to figure out what commit caused this regression. We need to identify the earliest kernel where the issue started happening as well as the latest kernel that did not have this issue.

Can you test the following kernels and report back? We are looking for the first kernel version that exhibits this bug:

v4.11 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.11
v4.12 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12
v4.13 final: http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.13

You don't have to test every kernel, just up until the kernel that first has this bug.

Thanks in advance!

tags: added: performing-bisect
removed: pti
Changed in linux (Ubuntu):
status: Incomplete → Triaged
Changed in linux (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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