gdm3 lock screen/gnome-shell freeze after opening laptop lid

[Yassine]

Sometimes when I open the lid of my laptop to input my password to unlock, everything freezes and I am unable to do anything but to hard reboot. I am talking about the lock screen (logged in already just locked).

Ubuntu 17.10
gdm3 version: 3.26.1-3ubuntu3
gnome-shell version: 3.26.2-0ubuntu0.1
---
ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CurrentDesktop: GNOME
DistroRelease: Ubuntu 17.10
InstallationDate: Installed on 2016-12-19 (384 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Package: gdm3 3.26.1-3ubuntu3
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Tags: artful wayland-session third-party-packages
Uname: Linux 4.13.0-21-generic x86_64
UpgradeStatus: Upgraded to artful on 2017-10-20 (80 days ago)
UserGroups: adm cdrom dialout dip lpadmin lxd plugdev sambashare sudo video
_MarkForUpload: True
mtime.conffile..etc.gdm3.custom.conf: 2017-06-17T01:23:09.018818

[Daniel van Vugt (vanvugt)]

Please run this command to collect more information:
  apport-collect 1741839

And then please look in /var/crash for any crash files. If you find any then please run:
  ubuntu-bug /var/crash/YOURFILE.crash
and tell us what happens.

[Yassine (yassine10suno)]

apport information

[Yassine (yassine10suno)]

apport information

[Yassine (yassine10suno)]

apport information

[Yassine (yassine10suno)]

apport information

[Yassine (yassine10suno)]

apport information

[Daniel van Vugt (vanvugt)]

Thanks. I can't see anything that might explain this in your log. Did you find anything in /var/crash ?

[Yassine (yassine10suno)]

There are some files but they are related to crashes of Nautilus and Totem. Should I include those?

[Daniel van Vugt (vanvugt)]

No thanks, we don't need any of those.

I suggest next you should:
  1. Install SSH: sudo apt install openssh-server
  2. Log into the affected machine remotely from a second machine using ssh.
  3. On the second machine start watching the log: journalctl -f
  4. On the affected machine: reproduce the freeze.
  5. Copy/screenshot/photo the final state of the log and provide it here.

[Yassine (yassine10suno)]

Now it is happening also before sliding the date/time screen up. Unfortunately, It only happened when I was not watching the log. I am trying to keep an android tablet connected via SSH to the affected machine watching the outputs of that command you gave me most of the time, so I hope I will get what you need as soon as possible.

[Yassine (yassine10suno)]

Could these errors be related to the bug?

Jan 17 11:44:00 yassine-hp-notebook systemd-logind[1235]: Lid closed.
Jan 17 11:44:00 yassine-hp-notebook gnome-shell[2290]: Failed to apply DRM plane transform 0: Permission denied
Jan 17 11:44:00 yassine-hp-notebook gnome-shell[2290]: drmModeSetCursor2 failed with (Permission denied), drawing cursor with OpenGL from now
on
Jan 17 11:44:00 yassine-hp-notebook gnome-shell[2290]: Failed to read EDID from 'eDP-1': No such file or directory
Jan 17 11:44:00 yassine-hp-notebook gnome-shell[2290]: Failed to read EDID from 'eDP-1': No such file or directory
Jan 17 11:44:00 yassine-hp-notebook gnome-shell[2290]: Failed to read EDID from 'eDP-1': No such file or directory
Jan 17 11:44:00 yassine-hp-notebook gnome-shell[2290]: Failed to read EDID from 'eDP-1': No such file or directory

[Yassine (yassine10suno)]

Here's what I got right when it freezed:
Jan 19 12:57:31 yassine-hp-notebook systemd-logind[1220]: Lid opened.
Jan 19 12:57:31 yassine-hp-notebook gnome-shell[2310]: Failed to apply DRM plane transform 0: Permission denied
Jan 19 12:57:31 yassine-hp-notebook gnome-shell[2310]: Failed to read EDID from 'eDP-1': No such file or directory
Jan 19 12:57:31 yassine-hp-notebook gnome-shell[2310]: Failed to read EDID from 'eDP-1': No such file or directory
Jan 19 12:57:31 yassine-hp-notebook gnome-shell[2310]: Failed to read EDID from 'eDP-1': No such file or directory

After it freezed, I was still able to enter commands through SSH and the machine responded normally, which I think confirms that only gnome-shell is affected by this bug.

[Arthur Mensch (arthurmensch)]

Similar problem here. I haven't got two computers at hand to ssh the culprit machine but I strongly suspect this is the same bug.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Matt (dstruct)]

I too am affected by this bug.

It is intermittent for me, and not immediately reproducible, however I was able to reproduce it and grab some journalctl lines via SSH if it is at all helpful.

I should also add that I have set gnome-tweak-tool -> Power -> Suspend when laptop lid closed -> Off

And I have also tried killing the ignore-lid-switch-tweak process in hopes it may have been related however it had no immediate affect.

journalctl1.txt shows the issue occuring, black screen, no keyboard/mouse response.
journalctl2.txt shows opening and closing the lid during this "frozen" condition.

I was then able to recover from this condition via ssh by doing a pkill -HUP gnome-shell, which was showing 100% cpu usage.

I was presented with the login screen which after logging in took me to the lock screen since I had already been logged in and locked the screen before I closed the lid.

Hope that's helpful.

[Matt (dstruct)]

journalctl -f via ssh, showing opening and closing the lid while in this "frozen" condition.

[Daniel van Vugt (vanvugt)]

Sounds like this may be bug 1724259 (fixed last night).

Please try updating your system, make sure you then have libinput 1.8.4 installed, reboot and retest.

[Yassine (yassine10suno)]

How can I check which version of libinput I have? I was only able to check the version of libinput-tools using apt-cache policy and that package's version is 1.8.2-1ubuntu2. I do not know if those 2 packages are the same or if their versions can differ from each other. I installed all updates today with the software updater.

[Daniel van Vugt (vanvugt)]

It sounds like you have just installed the fix for bug 1724259.

Please verify by running:
  dpkg -s libinput10 | grep Version

Please also let us know if the bug reoccurs after that.

[Yassine (yassine10suno)]

Return string of dpkg -s libinput10 | grep Version :
Version: 1.8.2-1ubuntu2

Bug still occuring when gnome-tweak-tool -> Power -> Suspend when laptop lid closed -> Off

[Daniel van Vugt (vanvugt)]

Please update your system:
  sudo apt update
  sudo apt full-upgrade
And reboot. You should then have version 1.8.4-0ubuntu0.17.10.1

Please tell us if the problem persists after that.

[Launchpad Janitor (janitor)]

[Expired for gnome-shell (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for gdm3 (Ubuntu) because there has been no activity for 60 days.]