Ubuntu
mutter package

video corruption with amd RX560 and 2k display

Bug #1740484 reported by Antonio Díaz Rebaque on 2017-12-29

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	mutter (Fedora)	Confirmed	Undecided	redhat-bugs #1417778
	mutter (Ubuntu)	Won't Fix	Undecided	Unassigned

Bug Description

When using wayland, I get a lot of video corruption on my 2k display. It usually shows up as bands of the background image or gnome-shell status bar flickering across the display at different vertical positions. There is a Fedora bug with a similar problem and video: https://bugzilla.redhat.com/show_bug.cgi?id=1417778

WORKAROUND: Select 'Gnome under X.Org' from the login screen instead of wayland.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: xorg 1:7.7+19ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 29 11:06:18 2017
DistUpgraded: Fresh install
DistroCodename: artful
DistroVariant: ubuntu
DkmsStatus: bcmwl, 6.30.223.271+bdcom, 4.13.0-21-generic, x86_64: installed
ExtraDebuggingInterest: No
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Baffin [Polaris11] [1002:67ff] (rev cf) (prog-if 00 [VGA controller])
Subsystem: Sapphire Technology Limited Baffin [Radeon RX 560] [1da2:e348]
MachineType: System manufacturer System Product Name
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=es_ES.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic.efi.signed root=UUID=2452d0da-14e9-4f88-9660-5a86aee79ff4 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/04/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 3401
dmi.board.asset.tag: Default string
dmi.board.name: PRIME B350M-A
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3401:bd12/04/2017:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEB350M-A:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.83-1
version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.2-0ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.5-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.10.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

See original description

Tags:

Revision history for this message

Antonio Díaz Rebaque (adiazreb) wrote on 2017-12-29:

BootLog.txt Edit (5.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (82.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.6 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.7 MiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (153.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (21.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (866 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (1017 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (15.5 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (6.7 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.5 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (267.1 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (61.0 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (58.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (1.3 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (59.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Luke McKee (hojuruku-s) wrote on 2018-01-24:

Download full text (6.6 KiB)

This may be EFI bios related / amdgpu.ko kernel driver dpm powerplay related.

The dmesg.txt attached seems to confirm this in this ticket.

The problem is not software, it's overheating / hardware related. It's affecting AMI EFI bios code + AMD GPU SBIOS powerplay voltage tables.

See this thread.
https://forum-en.msi.com/index.php?topic=298468.0

Here is an email I just sent to msi support about this saga, as they are trying to replicate this defect as it's no good when fans either don't spin up on some cards, or stay locked at 1000rpm out of 3000rpm. No good = the card crashing corruption etc software issues. This user needs to monitor his fan speed / temperature when using the GPU. I have emails about how to that as well if he wants.

I'm using sabayon.org Linux out of the box to reproduce the error. Latest version I think 18.02 or 17.xx from memory.

╠ @@ Package: sys-kernel/linux-sabayon-4.14.12-r1 branch: 5, [sabayon-weekly]
╠ Available: version: 4.14.12-r1 ~ tag: NoTag ~ revision: 0
╠ Installed: version: 4.14.12-r1 ~ tag: NoTag ~ revision: 0
╠ Slot: 4.14
╠ Homepage: https://github.com/Sabayon/kernel
╠ Description: Official Sabayon Linux Standard
╠ kernel image

But i'm moving to pure gentoo.org custom compiled everything. Right now whilst i'm transitioning I"m using an out of the box kernel.

All it matters is if upstream Linux is broken then many linux distributions by default are broken. And this admgpu driver not handling modified voltage tables is going to kill cards running linux.

Ubuntu's kernel may have a custom patch to fix this already, that's why you can't replicate it now. let me look at the sources / patches for ubuntu kernel now.

https://bugs.freedesktop.org/show_bug.cgi?id=100443

See the original post I put up, that's other people getting it.

Someone else on the internet with the bug in Ubuntu:
http://www.cadalyst.com/%5Blevel-1-with-primary-path%5D/rx-850-ubuntu-driver-problems-34295

"
RX 580 Ubuntu Driver Problems
Wed, 05/31/2017 - 00:40 — Anonymous

I just got a pair of XFX RX 580 card and am having some trouble with the amdgpu-pro drivers.

On a fresh install of Ubuntu 16.04.2, after updating packages, updating the kernel to 4.8, installing the AMDGPU-PRO 17.10 drivers, and rebooting, I see these messages in the log

"
Maybe it's been patched in more recent ubuntu versions.

The goal is to work around the bug in firmware so people who run older linuxes / unpatched don't get hit. Anything to mitigate this overheating issue either at the linux kernel or firmware is a good move.

He used 16.04.2 without a kernel update from the CD.

But Ubuntu 16.04.2 has other problems....
znmeb commented on 2017-12-04 23:05

This software doesn't even work on Ubuntu 16.04.3 LTS, which AMD supposedly supports!! See http://support.amd.com/en-us/kb-articles/Pages/AMDGPU-PRO-Driver-Compatibility-Advisory-with-Ubuntu-16.04.2-and-16.04.3.aspx

I couldn't even make it work on 16.04.2. I've pretty much given up on AMD.
But could be that.... Maybe they are putting the spin on the powerplay issue as something else. Remember AMDGPU-Pro isn...

This may be EFI bios related / amdgpu.ko kernel driver dpm powerplay related.

The dmesg.txt attached seems to confirm this in this ticket.

The problem is not software, it's overheating / hardware related. It's affecting AMI EFI bios code + AMD GPU SBIOS powerplay voltage tables.

See this thread.
https://forum-en.msi.com/index.php?topic=298468.0

I'm using sabayon.org Linux out of the box to reproduce the error. Latest version I think 18.02 or 17.xx from memory.

╠      @@ Package: sys-kernel/linux-sabayon-4.14.12-r1 branch: 5, [sabayon-weekly]
╠          Available:     version: 4.14.12-r1 ~ tag: NoTag ~ revision: 0
╠          Installed:     version: 4.14.12-r1 ~ tag: NoTag ~ revision: 0
╠          Slot:          4.14
╠          Homepage:      https://github.com/Sabayon/kernel
╠          Description:   Official Sabayon Linux Standard
╠                         kernel image

But i'm moving to pure gentoo.org custom compiled everything. Right now whilst i'm transitioning I"m using an out of the box kernel.

All it matters is if upstream Linux is broken then many linux distributions by default are broken. And this admgpu driver not handling modified voltage tables is going to kill cards running linux.

Ubuntu's kernel may have a custom patch to fix this already, that's why you can't replicate it now. let me look at the sources / patches for ubuntu kernel now.

https://bugs.freedesktop.org/show_bug.cgi?id=100443

See the original post I put up, that's other people getting it.

Someone else on the internet with the bug in Ubuntu:
http://www.cadalyst.com/%5Blevel-1-with-primary-path%5D/rx-850-ubuntu-driver-problems-34295

"
RX 580 Ubuntu Driver Problems
Wed, 05/31/2017 - 00:40 — Anonymous

I just got a pair of XFX RX 580 card and am having some trouble with the amdgpu-pro drivers.

On a fresh install of Ubuntu 16.04.2, after updating packages, updating the kernel to 4.8, installing the AMDGPU-PRO 17.10 drivers, and rebooting, I see these messages in the log

"
Maybe it's been patched in more recent ubuntu versions.

He used 16.04.2 without a kernel update from the CD.

But Ubuntu 16.04.2 has other problems....
znmeb commented on 2017-12-04 23:05

I couldn't even make it work on 16.04.2. I've pretty much given up on AMD.
But could be that.... Maybe they are putting the spin on the powerplay issue as something else. Remember AMDGPU-Pro isn't reconmended for most of the AMD GPU chipsets you sell.  AmdGPU "all open" they also bundle with ubuntu is just their own unmodified but compiled version pure opensource amdgpu.ko kernel driver, linux-firmware for the polaris10-11, mesa opengl - vaapi etc

You want to do your testing on VANILLA Linux kernels. I .e. learn how to compile a vanilla kernel in ubuntu or use vanilla kernel source. That's what all the other non-ubuntu linux distributions are using.

They have ready pre-cooked ones for you here:

https://wiki.ubuntu.com/Kernel/MainlineBuilds

Does it break with any of the < 4.14 Linux kernels from there? Maybe Ubuntu's patched it already. I'll have a quick look on their bug tracker to see if I can find it.....

<10 mins later.... >

Hey... I just found someone else yet again who video card was crashing.... Who was running Ubuntu... who had no fan control.. Using the ubuntu bug database. I told you it's a global problem. All these errors with the video cards crashing at high res, in games in videos etc is OVERHEATING issues being reported to linux bugtrackers as "software issues". It's a mess...

https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1740484

Look at the dmesg.txt attached to that bug... the error message I kept raving about about powerplay votlage tables...
https://launchpadlibrarian.net/351532328/CurrentDmesg.txt

He's also got EFI firmware from AMI like you guys use, but not an MSI card. It's AMI EFI firmware + messed voltage tables + linux kernel = dead powerplay no fan control I think.

That's me searching the UBUNTU bugs database for 10 mins guys so you know it's real. Try using an older motherboard like the same as mine with OLDER AMI EFI bios driver version. That EFI version will be right at the top of the dmesg. Details on my motherboard etc are in the original post. Yo

[    0.000000] efi: EFI v2.60 by American Megatrends
[    0.000000] efi:  ACPI 2.0=0xd48df000  ACPI=0xd48df000  SMBIOS=0xdb92f000  SMBIOS 3.0=0xdb92e000  ESRT=0xd815b998 
[    0.000000] random: fast init done
[    0.000000] SMBIOS 3.0.0 present.
[    0.000000] DMI: System manufacturer System Product Name/PRIME B350M-A, BIOS 3401 12/04/2017

Finding exactly what is required to replicate this at your end will be useful.

Just search amdgpu in the ubuntu bug ticket to see other users who are suffering.

https://bugs.launchpad.net/ubuntu?field.searchtext=amdgpu&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&field.omit_dupes=on&field.has_patch=&field.has_no_package =

Cheers,

Luke

Среда, 24 января 2018, 16:10 +07:00 от MSI OCSS <msihelp@msi.com>:

Ticket:
    MSI/AMI EFI-ACPI firmware & MSI GPU SBIOS/ATOMBIOS break AMD Power Play in Stable linux - request new firmware builds for me (and others)

Content:
    Hi, Sir,
    As you know, there are two install file in the AMD  lLinux driver package, 'amdgpu-pro-install' and 'amdgpu-install', 'amdgpu-pro-install' is for Radeon Pro GPU which is for use in workstations, and amdgpu-intall is for all other product.
    And we are endeavoring to reproduce the fan issue with Linux, although we had tried it with Ubuntu, but the fan work fine without any settings.
    For gather more information, as you said before, did the issue fix while amdgpu.dc=1 enabled? Thanks.

penalvch (penalvch) on 2018-02-07

description:	updated
affects:	xorg (Ubuntu) → wayland (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-02-07:

If the bug is specific to "Wayland" sessions then this is a bug in the 'eglnative' backend of package 'mutter' (used by gnome-shell).

Please help by reporting the problem directly to the mutter developers here:
https://gitlab.gnome.org/GNOME/mutter/issues

And when done, please tell us the ID of your newly-created bug.

affects:	wayland (Ubuntu) → mutter (Ubuntu)
Changed in mutter (Ubuntu):
status:	New → Incomplete

Bug Watch Updater (bug-watch-updater) on 2018-02-07

Changed in mutter (Fedora):
importance:	Unknown → Undecided
status:	Unknown → Confirmed

Revision history for this message

Antonio Díaz Rebaque (adiazreb) wrote on 2018-02-07:

Created mutter issue #22:

https://gitlab.gnome.org/GNOME/mutter/issues/22

Revision history for this message

Jan Vlug (jan-vlug) wrote on 2018-03-24:

I'm a bit in doubt where to provide updates for this bug, as it is also reported for:

Fedora: https://bugzilla.redhat.com/show_bug.cgi?id=1417778
Gnome: https://gitlab.gnome.org/GNOME/mutter/issues/22

For now I will post comments in Gnomes GitLab, as the issue seems not to be distribution specific.

But, is Gnomes GitLab the best place, as this seems to be a driver issue? If not please let me know where this issue should be reported.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-08-15:

Thank you for reporting this bug to Ubuntu.
Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.

Daniel van Vugt (vanvugt) on 2020-01-16

Changed in mutter (Ubuntu):
status:	Incomplete → Won't Fix

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[RESOLVED FIXED] Edit
redhat-bugs #1417778
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video corruption with amd RX560 and 2k display

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mutter package