Bug #1739346 “Freeze up” : Bugs : xorg package : Ubuntu

Revision history for this message

Carlos Hamer (carloshamer) wrote on 2017-12-20:

#1

BootLog.txt Edit (6.3 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (65.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.7 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (444.2 KiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (97.3 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (5.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (29.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (661 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (869 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.9 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (162.8 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (614 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (80.6 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (79.5 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (7.9 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (17.2 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (411 bytes, text/plain; charset="utf-8")
xserver.errors.txt Edit (326 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (480 bytes, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2018-02-07:

#2

Carlos Hamer, thank you for reporting this and helping make Ubuntu better.

1) To clarify, is this something that started happening after an update?

2) When the OS freezes up, do you notice any resources pegged at 100% in System Monitor?

3) Is the computer completely locking up and unresponsive or does it become responsive after a while?

4) Is there something you do specifically that is correlated to the OS freezing up?

tags:	added: bios-outdated-2.21
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Carlos Hamer (carloshamer) wrote on 2018-02-07: Re: [Bug 1739346] Re: Freeze up

#3

Download full text (3.8 KiB)

Computer completely locking up and unresponsive. I have to do reboot.
#2. No
#4. I don't know.

Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------From: "Christopher M. Penalver" <email address hidden> Date: 2/6/18 10:45 PM (GMT-05:00) To: <email address hidden> Subject: [Bug 1739346] Re: Freeze up
Carlos Hamer, thank you for reporting this and helping make Ubuntu
better.

1) To clarify, is this something that started happening after an update?

2) When the OS freezes up, do you notice any resources pegged at 100% in
System Monitor?

3) Is the computer completely locking up and unresponsive or does it
become responsive after a while?

4) Is there something you do specifically that is correlated to the OS
freezing up?

** Tags added: bios-outdated-2.21

** Changed in: xorg (Ubuntu)
Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
Status: New => Incomplete

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1739346

Title:
Freeze up

Status in xorg package in Ubuntu:
Incomplete

Bug description:
OS freezes up all the time.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: xorg 1:7.7+19ubuntu3
  ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
  Uname: Linux 4.13.0-21-generic x86_64
  .tmp.unity_support_test.0:

  ApportVersion: 2.20.7-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Tue Dec 19 23:16:31 2017
  DistUpgraded: Fresh install
  DistroCodename: artful
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0106] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Acer Incorporated [ALI] 2nd Generation Core Processor Family Integrated Graphics Controller [1025:0649]
  MachineType: Gateway NE56R
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic root=UUID=056e1ca6-0c77-4e90-afee-879313071881 ro quiet splash vt.handoff=7
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/17/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.13
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EG50_HC_HR
  dmi.board.vendor: Gateway
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.13
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.13:bd01/17/2013:svnGateway:pnNE56R:pvrV2.13:rvnGateway:rnEG50_HC_HR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.13:
  dmi.product.family: Type1Family
  dmi.product.name: NE56R
  dmi.product.version: V2.13
  dmi.sys.vendor: Gateway
  version.compiz: compiz 1:0.9.13.1+17.10.20170901-0ubuntu1
  version.libdrm2: libdrm2 2.4.83-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.4-0ubuntu1~17.10.1
  version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.4-0ubuntu1~17.10.1
  version.x...

Computer completely locking up and unresponsive. I have to do reboot. 
#2. No
#4. I don't know.

Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------From: "Christopher M. Penalver" <christopher.m.penalver@gmail.com> Date: 2/6/18  10:45 PM  (GMT-05:00) To: carloshamer@comcast.net Subject: [Bug 1739346] Re: Freeze up 
Carlos Hamer, thank you for reporting this and helping make Ubuntu
better.

1) To clarify, is this something that started happening after an update?

2) When the OS freezes up, do you notice any resources pegged at 100% in
System Monitor?

3) Is the computer completely locking up and unresponsive or does it
become responsive after a while?

4) Is there something you do specifically that is correlated to the OS
freezing up?

** Tags added: bios-outdated-2.21

** Changed in: xorg (Ubuntu)
   Importance: Undecided => Low

** Changed in: xorg (Ubuntu)
       Status: New => Incomplete

-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1739346

Title:
  Freeze up

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  OS freezes up all the time.

ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: xorg 1:7.7+19ubuntu3
  ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
  Uname: Linux 4.13.0-21-generic x86_64
  .tmp.unity_support_test.0:
   
  ApportVersion: 2.20.7-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Tue Dec 19 23:16:31 2017
  DistUpgraded: Fresh install
  DistroCodename: artful
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0106] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Acer Incorporated [ALI] 2nd Generation Core Processor Family Integrated Graphics Controller [1025:0649]
  MachineType: Gateway NE56R
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic root=UUID=056e1ca6-0c77-4e90-afee-879313071881 ro quiet splash vt.handoff=7
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/17/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.13
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EG50_HC_HR
  dmi.board.vendor: Gateway
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.13
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.13:bd01/17/2013:svnGateway:pnNE56R:pvrV2.13:rvnGateway:rnEG50_HC_HR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.13:
  dmi.product.family: Type1Family
  dmi.product.name: NE56R
  dmi.product.version: V2.13
  dmi.sys.vendor: Gateway
  version.compiz: compiz 1:0.9.13.1+17.10.20170901-0ubuntu1
  version.libdrm2: libdrm2 2.4.83-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.4-0ubuntu1~17.10.1
  version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.4-0ubuntu1~17.10.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.19.5-0ubuntu2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.10.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
  xserver.bootTime: Sun Nov 12 16:56:54 2017
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.19.5-0ubuntu2

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1739346/+subscriptions

Revision history for this message

penalvch (penalvch) wrote on 2018-02-07:

#4

Carlos Hamer:

1) To clarify, is this something that started happening after an update?

2) How often does the freeze happen, multiple times per day, daily, weekly, etc.?

3) Could you please provide the missing information from https://help.ubuntu.com/community/DebuggingSystemCrash ?

Revision history for this message

Carlos Hamer (carloshamer) wrote on 2018-02-07:

#5

Download full text (3.4 KiB)

Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------From: "Christopher M. Penalver" <email address hidden> Date: 2/7/18 11:27 AM (GMT-05:00) To: <email address hidden> Subject: [Bug 1739346] Re: Freeze up
Carlos Hamer:

1) To clarify, is this something that started happening after an update? Yes

2) How often does the freeze happen, multiple times per day, daily,
weekly, etc.? Yes, multiple times a day.

3) Could you please provide the missing information from
https://help.ubuntu.com/community/DebuggingSystemCrash ? Will do, thanks.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1739346

Title:
Freeze up

Status in xorg package in Ubuntu:
Incomplete

Bug description:
OS freezes up all the time.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: xorg 1:7.7+19ubuntu3
  ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
  Uname: Linux 4.13.0-21-generic x86_64
  .tmp.unity_support_test.0:

  ApportVersion: 2.20.7-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Tue Dec 19 23:16:31 2017
  DistUpgraded: Fresh install
  DistroCodename: artful
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0106] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Acer Incorporated [ALI] 2nd Generation Core Processor Family Integrated Graphics Controller [1025:0649]
  MachineType: Gateway NE56R
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic root=UUID=056e1ca6-0c77-4e90-afee-879313071881 ro quiet splash vt.handoff=7
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/17/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.13
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EG50_HC_HR
  dmi.board.vendor: Gateway
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.13
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.13:bd01/17/2013:svnGateway:pnNE56R:pvrV2.13:rvnGateway:rnEG50_HC_HR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.13:
  dmi.product.family: Type1Family
  dmi.product.name: NE56R
  dmi.product.version: V2.13
  dmi.sys.vendor: Gateway
  version.compiz: compiz 1:0.9.13.1+17.10.20170901-0ubuntu1
  version.libdrm2: libdrm2 2.4.83-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.4-0ubuntu1~17.10.1
  version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.4-0ubuntu1~17.10.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.19.5-0ubuntu2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.10.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-vide...

Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------From: "Christopher M. Penalver" <christopher.m.penalver@gmail.com> Date: 2/7/18  11:27 AM  (GMT-05:00) To: carloshamer@comcast.net Subject: [Bug 1739346] Re: Freeze up 
Carlos Hamer:

1) To clarify, is this something that started happening after an update? Yes

2) How often does the freeze happen, multiple times per day, daily,
weekly, etc.? Yes, multiple times a day.

3) Could you please provide the missing information from
https://help.ubuntu.com/community/DebuggingSystemCrash ? Will do, thanks.

-- 
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1739346

Title:
  Freeze up

Status in xorg package in Ubuntu:
  Incomplete

Bug description:
  OS freezes up all the time.

ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: xorg 1:7.7+19ubuntu3
  ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
  Uname: Linux 4.13.0-21-generic x86_64
  .tmp.unity_support_test.0:
   
  ApportVersion: 2.20.7-0ubuntu3.6
  Architecture: amd64
  CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: None
  Date: Tue Dec 19 23:16:31 2017
  DistUpgraded: Fresh install
  DistroCodename: artful
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, if not too technical
  GraphicsCard:
   Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0106] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Acer Incorporated [ALI] 2nd Generation Core Processor Family Integrated Graphics Controller [1025:0649]
  MachineType: Gateway NE56R
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic root=UUID=056e1ca6-0c77-4e90-afee-879313071881 ro quiet splash vt.handoff=7
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/17/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.13
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: EG50_HC_HR
  dmi.board.vendor: Gateway
  dmi.board.version: Type2 - Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Insyde Corp.
  dmi.chassis.version: V2.13
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.13:bd01/17/2013:svnGateway:pnNE56R:pvrV2.13:rvnGateway:rnEG50_HC_HR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.13:
  dmi.product.family: Type1Family
  dmi.product.name: NE56R
  dmi.product.version: V2.13
  dmi.sys.vendor: Gateway
  version.compiz: compiz 1:0.9.13.1+17.10.20170901-0ubuntu1
  version.libdrm2: libdrm2 2.4.83-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.4-0ubuntu1~17.10.1
  version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.4-0ubuntu1~17.10.1
  version.xserver-xorg-core: xserver-xorg-core 2:1.19.5-0ubuntu2
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.10.0-1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
  xserver.bootTime: Sun Nov 12 16:56:54 2017
  xserver.configfile: default
  xserver.logfile: /var/log/Xorg.0.log
  xserver.version: 2:1.19.5-0ubuntu2

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1739346/+subscriptions

Revision history for this message

Carlos Hamer (carloshamer) wrote on 2018-02-08:

#6

Reply answers below:

On 02/06/2018 10:45 PM, Christopher M. Penalver wrote:
> Carlos Hamer, thank you for reporting this and helping make Ubuntu
> better.
>
> 1) To clarify, is this something that started happening after an update?_*Correct*_
>
> 2) When the OS freezes up, do you notice any resources pegged at 100% in
> System Monitor?*_No_*
>
> 3) Is the computer completely locking up and unresponsive or does it
> become responsive after a while?_*Completely locking up and unresponsive*_
>
>
> 4) Is there something you do specifically that is correlated to the OS
> freezing up?_*Opening and using Chrome Beta*_
>
> ** Tags added: bios-outdated-2.21
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: New => Incomplete
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2018-04-10:

#7

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status:	Incomplete → Expired

Ubuntu
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Freeze up

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Ubuntuxorg package

Freeze up

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