QL-570 printer : the led flashes red and nothing happens
Bug #1735991 reported by
Vincent Louviaux
This bug affects 3 people
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
ptouch-driver (Ubuntu) |
Confirmed
|
Undecided
|
Unassigned |
Bug Description
The label printer Brother QL-570 refuses to print ...
When I ask the printer to print, the led flashes red and nothing happens.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: printer-
ProcVersionSign
Uname: Linux 4.13.0-17-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.5
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Sun Dec 3 13:46:56 2017
InstallationDate: Installed on 2017-12-03 (0 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
SourcePackage: ptouch-driver
UpgradeStatus: No upgrade log present (probably fresh install)
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The most common issue which can cause this is setting the Page Size incorrectly in the driver. You'll get the red flashing light if the intended page size doesn't match the label.
The other issue is swapping the X and Y dimensions - the X (as far as the printer is concerned) is across the printer; the Y axis is the direction the label feeds.
Note that most of the Ptouch labels are longer (Y axis) than they are wide (X axis), but the dimensions on the label box are the other way around. This means you need to specify the paper size as it is on the physical label (i.e. longer than wide) then rotate the label (e.g. gLabels's "Rotated" option).
What are you trying to print, and with which application?