[HdmiLpeAudio - Intel HDMI/DP LPE Audio, recording] No sound at all

[Evan Meyers]

No sound at all from internal speakers. No microphone capabilities.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8
Uname: Linux 4.13.0-17-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jamie 7177 F.... pulseaudio
 /dev/snd/pcmC0D0p: jamie 12299 F...m speaker-test
 /dev/snd/controlC0: jamie 7177 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Fri Dec 1 16:06:41 2017
InstallationDate: Installed on 2017-11-19 (11 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingPlaybackStderr: o p e n ( ) : N o s u c h f i l e o r d i r e c t o r y
Symptom_AlsaRecordingTest: ALSA recording test through plughw:Audio failed
Symptom_AlsaRecordingTestStderr: a r e c o r d : m a i n : 7 8 8 : a u d i o o p e n e r r o r : N o s u c h f i l e o r d i r e c t o r y
Symptom_Card: bytcht-nocodec - bytcht-nocodec
Symptom_Type: No sound at all
Title: [HdmiLpeAudio - Intel HDMI/DP LPE Audio, recording] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/01/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E200HA.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: E200HA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrE200HA.300:bd06/01/2016:svnASUSTeKCOMPUTERINC.:pnE200HA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnE200HA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: E
dmi.product.name: E200HA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel van Vugt (vanvugt)]

Thank you for reporting this bug to Ubuntu.
Ubuntu 17.10 (artful) reached end-of-life on July 19, 2018.

See this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in and change the bug status to Confirmed.