the pc hangs

Bug #1734502 reported by Abel Marcelo Sanchez Calero
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Low
Unassigned

Bug Description

when it is busy downloading mega videos hangs with a process called web content

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: xorg 1:7.7+19ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8
Uname: Linux 4.13.0-17-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.7-0ubuntu3.5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sat Nov 25 22:53:49 2017
DistUpgraded: 2017-11-15 23:01:31,751 DEBUG icon theme changed, re-reading
DistroCodename: artful
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] RS880M [Mobility Radeon HD 4225/4250] [1002:9712] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company RS880M [Mobility Radeon HD 4225/4250] [103c:3642]
InstallationDate: Installed on 2017-11-11 (14 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
MachineType: Hewlett-Packard HP Pavilion dv4 Notebook PC
ProcEnviron:
 LANGUAGE=es_EC:es
 PATH=(custom, no user)
 LANG=es_EC.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-17-generic root=/dev/mapper/fedora-root ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to artful on 2017-11-16 (9 days ago)
dmi.bios.date: 08/19/2009
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.02
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 3642
dmi.board.vendor: Compal
dmi.board.version: 40.18
dmi.chassis.type: 10
dmi.chassis.vendor: Compal
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.02:bd08/19/2009:svnHewlett-Packard:pnHPPaviliondv4NotebookPC:pvr039C200002241310000020000:rvnCompal:rn3642:rvr40.18:cvnCompal:ct10:cvrN/A:
dmi.product.family: 103C_5335KV
dmi.product.name: HP Pavilion dv4 Notebook PC
dmi.product.version: 039C200002241310000020000
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.13.1+17.10.20170901-0ubuntu1
version.libdrm2: libdrm2 2.4.83-1
version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.2-0ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.5-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.10.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
xserver.bootTime: Wed Nov 15 21:17:03 2017
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.19.3-1ubuntu1.3
xserver.video_driver: radeon

Revision history for this message
Abel Marcelo Sanchez Calero (abeldesign) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Abel Marcelo Sanchez Calero, thank you for reporting this and helping make Ubuntu better.

1) Could you please provide the full computer model as noted on the sticker of the computer itself (not from the Bug Description, or the result of a terminal command)?

2) Could you please provide a screenshot or picture of when the hang occurs?

3) Is this something that started to happen after an update?

Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
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