package linux-image-extra-4.13.0-17-generic 4.13.0-17.20 failed to install/upgrade: il sottoprocesso installato script di post-removal ha restituito lo stato di errore 1

[Rinaldo]

The uninstall process run forever with this last line as output:

run-parts: executing /etc/kernel/postinst.d/dkms 4.13.0-17-generic /boot/vmlinuz-4.13.0-17-generic

ProblemType: Package
DistroRelease: Ubuntu 17.10
Package: linux-image-extra-4.13.0-17-generic 4.13.0-17.20
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.7-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: gdm 1521 F.... pulseaudio
                      casa 2790 F.... pulseaudio
 /dev/snd/controlC0: gdm 1521 F.... pulseaudio
                      casa 2790 F.... pulseaudio
Date: Wed Nov 8 23:03:53 2017
ErrorMessage: il sottoprocesso installato script di post-removal ha restituito lo stato di errore 1
HibernationDevice: RESUME=UUID=b1a7755c-92df-48fe-92d2-66de15fbb008
InstallationDate: Installed on 2015-10-23 (747 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: LENOVO 20ANCTO1WW
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=942dc08f-9465-4002-8ffb-c1fbe03f7a04 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.6, Python 3.6.3, python3-minimal, 3.6.3-0ubuntu2
PythonDetails: /usr/bin/python2.7, Python 2.7.14, python-minimal, 2.7.14-2ubuntu1
RelatedPackageVersions: grub-pc 2.02~beta3-4ubuntu7
SourcePackage: linux
Title: package linux-image-extra-4.13.0-17-generic 4.13.0-17.20 failed to install/upgrade: il sottoprocesso installato script di post-removal ha restituito lo stato di errore 1
UpgradeStatus: Upgraded to artful on 2017-10-21 (18 days ago)
dmi.bios.date: 07/23/2015
dmi.bios.vendor: LENOVO
dmi.bios.version: GLET80WW (2.34 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20ANCTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrGLET80WW(2.34):bd07/23/2015:svnLENOVO:pn20ANCTO1WW:pvrThinkPadT440p:rvnLENOVO:rn20ANCTO1WW:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad T440p
dmi.product.name: 20ANCTO1WW
dmi.product.version: ThinkPad T440p
dmi.sys.vendor: LENOVO

[Ubuntu Kernel Bot (ubuntu-kernel-bot)]

This change was made by a bot.

[Joseph Salisbury (jsalisbury)]

You may need to run the following from a terminal:

sudo apt-get install -f
sudo apt-get clean
sudo apt-get update

Then re-install the package or updates.

If that does not resolve your issue, please mark the bug as "Confirmed"

[A. R. (aroman-a)]

I have the same problem, while doing a regular upgrade the process freezes while running dkms on the linux-headers-4.13.0-17 and linux-image-extra-4.13.0-17-generic.

uname: Linux mywks 4.13.0-16-generic #19-Ubuntu SMP Wed Oct 11 18:35:14 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

After killing the dkms processes, I did sudo apt-get install -f (as suggested) which also froze:

$ sudo apt-get install -f
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
  linux-headers-4.13.0-17 thermald
Use 'sudo apt autoremove' to remove them.
The following packages will be REMOVED:
  linux-image-extra-4.13.0-17-generic
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
3 not fully installed or removed.
After this operation, 163 MB disk space will be freed.
Do you want to continue? [Y/n]
(Reading database ... 181870 files and directories currently installed.)
Removing linux-image-extra-4.13.0-17-generic (4.13.0-17.20) ...
run-parts: executing /etc/kernel/postinst.d/apt-auto-removal 4.13.0-17-generic /boot/vmlinuz-4.13.0-17-generic
run-parts: executing /etc/kernel/postinst.d/dkms 4.13.0-17-generic /boot/vmlinuz-4.13.0-17-generic

(it freezes here).

[A. R. (aroman-a)]

I somehow traced it to a
   plymouth --ping
never returning. That command is invoked in /lib/lsb/init-functions.d/99-plymouth
I killed the plymouthd daemon and the upgrade script finished normally.

[A. R. (aroman-a)]

I think this is the same problem as the one reported in Bug #1705345
https://bugs.launchpad.net/ubuntu/+source/plymouth/+bug/1705345

[Abdallah Abedraba (aabedraba)]

I had this problem using
    sudo apt-get upgrade

apparently, with Nvidia's card activated, the problem persists even if you re-configure dpkg.
The solution was to change to Intel's card, perhaps with sudo prime-select intel.
Worked for me :)

[Vladislav (urbanek-3)]

Comment #5 worked for me. Thank you aroman-a, You saved me hours!

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Minjun (xi-minjun)]

I meet the same issue when upgrading from 17.04 to 17.10.
The kernel version "4.13.0-16-generic" works, but when it's trying updating to "4.13.0.-37-generic", it hangs at the dkms script.

The Comment #5 doesn't work for me. When I am trying to uninstall the 4.13.0-37-related packages, the "apt"/"dpkg" process still hangs at the exact same postion.