TouchPad Stopped Working

Bug #1730970 reported by James
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

Release:
  Description: Ubuntu 16.04.3 LTS
  Release: 16.04
  version_signature: Ubuntu 4.4.0-98.121-generic 4.4.90

Issue: |
  I recently did and update (sudo apt-get update / sudo apt-get upgrade). A few days later I did a
  reboot and my touchpad stopped working. The touchpad does not appear to show in devices (cat
  /proc/bus/input/devices), but my external usb mouse does. Perhaps a recent update in the kernel
  has caused this issue.
---
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: james 2565 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=671f3f70-b698-48fc-bbff-e0854576a83a
InstallationDate: Installed on 2017-01-04 (308 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: Hewlett-Packard HP ENVY 15 Notebook PC
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-98-generic root=UUID=97ae60fc-8359-45ec-a361-5b46165aeaae ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-98.121-generic 4.4.90
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-98-generic N/A
 linux-backports-modules-4.4.0-98-generic N/A
 linux-firmware 1.157.13
Tags: xenial
Uname: Linux 4.4.0-98-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin plugdev pulse sambashare sudo video
_MarkForUpload: True
dmi.bios.date: 10/31/2012
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.0B
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1688
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 44.20
dmi.chassis.asset.tag: CNU2063908
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.0B:bd10/31/2012:svnHewlett-Packard:pnHPENVY15NotebookPC:pvr0691100000204810000620100:rvnHewlett-Packard:rn1688:rvrKBCVersion44.20:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP ENVY 15 Notebook PC
dmi.product.version: 0691100000204810000620100
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
James (james-jermany) wrote :
tags: added: touchpad
Revision history for this message
James (james-jermany) wrote :

devices output

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1730970

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: xenial
Revision history for this message
James (james-jermany) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
James (james-jermany) wrote : CRDA.txt

apport information

Revision history for this message
James (james-jermany) wrote : CurrentDmesg.txt

apport information

Revision history for this message
James (james-jermany) wrote : IwConfig.txt

apport information

Revision history for this message
James (james-jermany) wrote : JournalErrors.txt

apport information

Revision history for this message
James (james-jermany) wrote : Lspci.txt

apport information

Revision history for this message
James (james-jermany) wrote : Lsusb.txt

apport information

Revision history for this message
James (james-jermany) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
James (james-jermany) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
James (james-jermany) wrote : ProcEnviron.txt

apport information

Revision history for this message
James (james-jermany) wrote : ProcInterrupts.txt

apport information

Revision history for this message
James (james-jermany) wrote : ProcModules.txt

apport information

Revision history for this message
James (james-jermany) wrote : PulseList.txt

apport information

Revision history for this message
James (james-jermany) wrote : RfKill.txt

apport information

Revision history for this message
James (james-jermany) wrote : UdevDb.txt

apport information

Revision history for this message
James (james-jermany) wrote : WifiSyslog.txt

apport information

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Does this bug go away if you boot back into the prior kernel version?

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
tags: added: needs-bisect
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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